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Return damaged Table Saw?

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Forum topic by RandyTsuch posted 263 days ago 1121 views 0 times favorited 28 replies Add to Favorites Watch
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RandyTsuch

52 posts in 268 days


263 days ago

Topic tags/keywords: question

First post here.

I decided to stop trying to get by without a table saw, so I broke down and bought a Dewalt DW745 from the auction site. The saw was a scratch and dent one, so the price was good, and the problems appeared to be cosmetic. I picked the DW745 because I wanted something little that is easy to store when not in use, and it had good reviews.

Saw arrived yesterday, and it was very poorly packed. The styrofoam pieces were broken and not really holding the saw in place, and I’m pretty sure all the packing is not there.

So, the saw guard is broken, I looked at new guards and they are around $80 shipped.
One of the leveling feet is also broken, so it wobbles. Pretty sure I could fix that cheaply, but it is another problem. I haven’t turned it on yet, so I don’t know if there is anything else wrong.

Thinking about just returning it to cut my loses, I think I will lose the return shipping costs, about $60. HD is having a sale on the 745, I could pick up a brand new one there and not have to worry about if my saw has other problems caused by the poor packing.

Wondering what you guys would do?

Randy

-- Randy, Los Angeles/Brentwood, Ca


28 replies so far

View Bill White's profile

Bill White

3348 posts in 2561 days


#1 posted 263 days ago

Send that sucker back. You’ll never trust the saw when it came in that condition.
Bill

-- bill@magraphics.us

View Charlie's profile

Charlie

1001 posts in 887 days


#2 posted 263 days ago

I’d return the damaged one and get it locally even if it’s a little more money. You might be able to file a claim with the shipper to cover the return shipping costs, but if several things are damaged, you have no idea what you’re going to run into down the road. Pain in the butt, I know, but I’d return it.

View HerbC's profile

HerbC

1154 posts in 1460 days


#3 posted 263 days ago

Send it back.

-- Herb, Florida - Here's why I close most messages with "Be Careful!" http://lumberjocks.com/HerbC/blog/17090

View BinghamtonEd's profile

BinghamtonEd

1201 posts in 970 days


#4 posted 263 days ago

How good of a deal was it? Could you recoup the losses by selling it on CL (I would disclose the issues). Was there any warranty on the purchase?

As good as the price may have been, you’ve found 2 issues and they may, or may not be, more that you haven’t found yet. I’d probably return it in favor of a new saw with a warranty. That way if there are any issues in the near future that pop up, it’s not on your dime.

-- - The mightiest oak in the forest is just a little nut that held its ground.

View RandyTsuch's profile

RandyTsuch

52 posts in 268 days


#5 posted 263 days ago

Seems everyone agrees to return.

When I first got it and found the condition, I was thinking if the seller would give me a partial refund, then I could buy a new guard and then try to readjust the saw, but am worried that the saw will never be correct.

I sent a request to the seller to return it, waiting for his response now.

The price was OK, I was just saving enough over buying it locally to make it worthwhile to me.
Price with shipping was about $80 less then the saw + tax from HD.

And I don’t want to mess with CL, my wife wouldn’t want strangers coming over anyway.

Randy

-- Randy, Los Angeles/Brentwood, Ca

View lieutenantdan's profile

lieutenantdan

176 posts in 907 days


#6 posted 263 days ago

Chalk it up as a learning experience. I would return it.

-- "Of all the things I have lost in life, I miss my mind the most."

View junebug's profile

junebug

81 posts in 1005 days


#7 posted 263 days ago

File a dispute with ebay and paypal first. That will force the seller to respond to you. If the seller didn’t package the item correctly, and the damage you speak of was not listed in the description, you have every right to dispute it

View RandyTsuch's profile

RandyTsuch

52 posts in 268 days


#8 posted 263 days ago

When I was reading up on ebay disputes, I thought they wanted you to try to work it out with the seller first, before making it a dispute.

I did contact the seller using ebay’s message system, so I have a record of asking for a refund, and why I think it is justified. My message detailed the poor packing and the damage which was not described in the auction.

I figured I would give them a couple days to respond, and then I will file a dispute.

Randy

-- Randy, Los Angeles/Brentwood, Ca

View bobasaurus's profile

bobasaurus

1179 posts in 1785 days


#9 posted 263 days ago

Randy, you can buy the blade guard directly for $32 plus some shipping from here:

http://www.toolpartsdirect.com/cgi-bin/schematic.cgi/dewalt/DW745_TYPE_1

-- Allen, Colorado

View RandyTsuch's profile

RandyTsuch

52 posts in 268 days


#10 posted 263 days ago

So when I was looking yesterday, I figured out that for a DW745 Type 1, the guards are fairly reasonable, around $30 as you noted.

I have a DW745 Type 3, and for whatever reason, the guards for the Type 3 are more expensive, pretty much double the cost, so when you add in shipping it’s close to $80.

No idea what the difference is, and why it costs so much more.

Randy

-- Randy, Los Angeles/Brentwood, Ca

View AlaskaGuy's profile

AlaskaGuy

566 posts in 910 days


#11 posted 263 days ago

I thought “all sales are finial” at auction?? No?

-- Alaskan's for Global warming!

View RandyTsuch's profile

RandyTsuch

52 posts in 268 days


#12 posted 263 days ago

Alaskaguy
I think the answer is it depends.

My seller has a 14 day money back return policy, but I do have to pay for return shipping per this policy.

Regardless of the seller allows returns, or says all sales are final, if you receive damaged goods, or something that does not match the description of what you bought, you can file a dispute with ebay and/or paypal.

This is the first time I have run into a problem buying from ebay, don’t know if I have been lucky or what.

My seller did contact me, and asked for a phone number so he could open a claim with the shipper. I have seen other people say that shippers won’t honor claims if the packing was not adequate, so we’ll see what happens.

I also sent the seller another message, and asked him to confirm that the 14 day window to return the saw will be extended to deal with the shipping claim. A CYA move on my part.

Randy

-- Randy, Los Angeles/Brentwood, Ca

View paratrooper34's profile

paratrooper34

760 posts in 1553 days


#13 posted 263 days ago

Randy, I have lots of experience on Ebay and can tell you this: the return policy is flexible and can be worked out with the seller. I have personal experience with both receiving and having to deal with damaged goods returned to me. Every single time, the seller (or me) picked up the tab for the return of damaged goods. It is the seller’s responsibility to ensure the item is received undamaged, unless the buyer denied purchasing insurance (even then, it can be negotiable). Try to work it out with the seller. You have feedback as a recourse and sellers do not want to have negative feedback. Because of that, they will work a deal to pay for the return if it was damaged in transit. I would absolutely send it back and tell the seller that the poor packing may have contributed to the damage. As a buyer, you should never have to take damaged goods. If you have to, you can make a claim through Paypal to have all funds returned to you because the item was damaged. I have only had to make a claim through Paypal twice and got all the money back on both instances. You have rights as a buyer, exercise them and send it back.

-- Mike

View RandyTsuch's profile

RandyTsuch

52 posts in 268 days


#14 posted 263 days ago

Mike
Thanks for the advice. You’re right, since they didn’t pack the saw correctly I should push for them to pay for all costs, including return shipping.

Right now I am waiting to see what happens with their damage claim with the shipper.

Randy

-- Randy, Los Angeles/Brentwood, Ca

View paratrooper34's profile

paratrooper34

760 posts in 1553 days


#15 posted 263 days ago

Randy, been that route too. If there was no insurance, the shipper will deny the claim. I have had it happen with both UPS and USPS; no insurance, no claim. They are adamant about that. Reason being is because people don’t pack the merchandise well enough. Besides, the claim is between him and the shipper, you have no part in that. He should refund your money and follow up on the claim himself. That’s my two cents.

I wish you luck. I know how disheartening it can be. But on the plus side, with almost 500 transactions on Ebay, the claims I experienced amounted to an extremely small percentage. I chalk it up to $hit happens, no biggie.

-- Mike

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