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Forum topic by b2rtch posted 10-10-2013 01:14 PM 2837 views 0 times favorited 18 replies Add to Favorites Watch
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4861 posts in 3072 days

10-10-2013 01:14 PM

Trusting the vendor’s promises and trying to have a good deal I bougth an inverter welder direct from China on a website named Aliexpress.
This website is part of another larger website named Alibaba:

This company is not new nor small .
Their business is twice the size of Amazon and E-bay combined just in main land China!!!
They even have their own bank.

Any way I bought a welder because it looked attractive and the price was 1/2 or a 1/3 of similar welder sold on Amazon and it seems that the customer protection was excellent.
First I had to wait about 6 weeks to received the welder.
When I got it it was some light damaged to the paint but most important the welder was not working.
As soon as I strike an arc, the welder immediately goes on over-load and it shut down.
I immediately sent a message to the vendor who asked me to send a video to prove that the welder is not working.
I have no video equipment and I do not understand how to make a video of a non-working welder.
Anyway after several weeks of back and forth with the vendor I escalated the case and the verdict was in favor of the vendor at my expenses.
I now have paid for a non-working welder and so far I found no one in SLC to repair it if possible.

-- Bert

18 replies so far

View crank49's profile


4032 posts in 2995 days

#1 posted 10-10-2013 01:32 PM

Sorry for your experience Bert.
I have seen the Alibaba web site pop up on searches quite often.
Never felt comfortable with the idea of dealing with them however.
A good reason to pay a tiny bit more to get that stuff from a Harbor Freight or a Grizzly type middle man.
Then you let them deal with the non working junk; at least you have someone to go to.

View redSLED's profile


790 posts in 1916 days

#2 posted 10-10-2013 03:56 PM

For basic goods like tablecloths, wire brushes or PVC pipes, I could imagine buying stuff that way. But for a serious machine/tool like a welder – that was a long-shot gamble, IMO. A welder is a top-name-brand proposition only – as any welder would have advised you. I believe you fell unknowingly (?) into the lower-tool-price-trap while also making China richer. Not hating on you. Just observing. I hope you will be able to get your money back.

-- Perfection is the difference between too much and not enough.

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4861 posts in 3072 days

#3 posted 10-10-2013 05:15 PM

Look on Ebay, there are many very satisfied customers with is very same welder.
I bought other tools in a similar way in the past without a problem.
I never buy ” top-name-brand”, never I refuse to pay the price.
Most of the time I “win”, this time I did not, for the time being.

-- Bert

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5849 posts in 3609 days

#4 posted 10-10-2013 06:27 PM

They should be forced to do the right thing by you in any case this is rotten to the core but I have had to date no bad dealing with the Chinese so hopefully you will get sorted out eventually. Alistair

-- excuse my typing as I have a form of parkinsons disease

View MarkTheFiddler's profile


2068 posts in 2212 days

#5 posted 10-10-2013 09:58 PM

Man Bert,

That stinks out loud. Consider me warned! I have been tempted in the past. Temptation is erased thanks to you.

-- Thanks for all the lessons!

View teejk's profile


1215 posts in 2708 days

#6 posted 10-10-2013 10:25 PM

There was a time when “made in Japan” was a warning…but the Chinese thing is different I think. Too many people that have never had a dime trying to escape that. I know most of our stuff comes from there (I don’t know why) but if I don’t have a US label/rep to contact, “thanks but no thanks”.

And just as an aside, you need to watch how you pay those folks too. A few years ago my wife apparently bought 2 Kirby vac cleaners while her car was parked in the airport somewhere over there…she didn’t even know the bridge between NY and China was open!!! Our bank security caught it but it is a real PITA to have to change all those automatic payments/deposits.

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4883 posts in 2536 days

#7 posted 10-11-2013 12:02 AM

Thanks Bert, I’ll steer clear.

-- Randy - If I'm not on LJ's then I'm making Saw Dust. Please feel free to visit my store location at

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2155 posts in 3794 days

#8 posted 10-11-2013 12:19 AM

I purchased a welder from HF and am very pleased with it. I know the flack I will get from saying that, but if you get a lemon they have a great return policy.

-- Tom D

View AlibabaRep's profile


3 posts in 1713 days

#9 posted 10-11-2013 02:18 AM

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
With that said, I’d still like to help. has a customer service team to assist you. There are a couple of different ways to get in touch with them. One is to fill out our online form. It’s here: (you’ll need to log in) or send an email with the particulars of your situation to
We can’t resolve 100% of customer issues, but I promise that we will try.
Mark Story
Director, International Corporate Affairs
Alibaba Group

View MarkTheFiddler's profile


2068 posts in 2212 days

#10 posted 10-11-2013 02:56 AM

That was the last post I ever expected. Welcome aboard Mark!

-- Thanks for all the lessons!

View AlibabaRep's profile


3 posts in 1713 days

#11 posted 10-11-2013 03:13 AM

Thanks for the warm welcome!


View Tigarman's profile


34 posts in 2373 days

#12 posted 10-11-2013 03:44 AM

I have bought many things through Alibaba… had a couple of issues, but they were resolved. Like the post above, Alibaba spends time and effort to resolve these issues. They consider their reputation to be very important. Which includes searching for negative things on other sites. Take Mark up on his offer and get this resolved. As for video proof, the best way is to just use a cell phone. It sounds like you only need a few seconds of video to prove your case. If you don’t have a phone that will do that, recruit a teenager to help you out. It gives you a reason to keep in touch with the younger generation. I did something like that and now have a free worker (er… apprentice) for my shop.

-- Think Twice, Decide Once - Still cut three times

View b2rtch's profile


4861 posts in 3072 days

#13 posted 10-11-2013 12:35 PM

I notice that you created your account just to reply to my post, amazing.
I am also impressed by the fact the you take the time to answer my post and to offer to help.
That certainly tells me a lot about how much you care not only for your reputation and but also for your customers.
Many years before all this noise in the news about what the NSA does I already knew from reading things like “Wired” and from working with CISCO Systems for several years..
Your message reminds me or more exactly confirm to me that there is not privacy left anywhere and especially on the Internet. I know that this is nothing new but it still makes me very uncomfortable.
I propose that the word “privacy and all related words ” be remove from the dictionary as being obsolete
Thank you for offering to help.

-- Bert

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4861 posts in 3072 days

#14 posted 10-11-2013 01:24 PM

Do you do any woodworking?

-- Bert

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4838 posts in 2433 days

#15 posted 10-12-2013 02:29 AM


You asked for help, and wham! Better than anyone could have imagined a rep shows up and offers help. Mark’s stated title is Director, International Corporate Affairs, I am thinking he gets the particulars and makes an email or two, maybe a phone call, and suddenly the right people get interested in resolving the issue. Like many others I have seen the Alibaba Group in searches I have run for odd items so this case can be the litmus test to see how they work. Keep posting your results I look forward to seeing how this plays out.

-- Live to tell the stories, they sound better that way.

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