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Forum topic by ashahidan posted 10-09-2013 05:53 AM 891 views 0 times favorited 5 replies Add to Favorites Watch
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ashahidan

64 posts in 2563 days


10-09-2013 05:53 AM

I thought a company like Rockler would answer to emails inquiries about their products but i was wrong. They don’t bother.
Four days ago I emailed Rockler asking them whether their router bushing guides set is suitable for my Ryobi router. I also ask if it was possible to pay by bank draft as I did not have a credit card. No reply.

This was not the first incident. It had happened several times before, I feel there is no use for me to continue subscribing to their newsletter.

ashahidan

-- asm


5 replies so far

View Steve Peterson's profile

Steve Peterson

324 posts in 2547 days


#1 posted 10-10-2013 11:57 PM

That is surprising because they seem like a very straight up company with good customer service.

Maybe a phone call would get contact with a real person.

-- Steve

View MarkwithaK's profile

MarkwithaK

370 posts in 2643 days


#2 posted 10-11-2013 04:19 AM

That is odd. I e-mailed them just the other night and by afternoon of the next day I had a response and answer to my question.

-- If at first you don't succeed then maybe skydiving isn't for you.

View ashahidan's profile

ashahidan

64 posts in 2563 days


#3 posted 10-13-2013 05:17 AM

Steve.

It would cost me a lot to call because I am not in USA.

MarkwithaK,

I don’t know what to say.

ashahidan

-- asm

View woodbutcherbynight's profile

woodbutcherbynight

2440 posts in 1874 days


#4 posted 10-13-2013 03:43 PM

It is possible your email was picked as spam, who knows. What model Ryobi router do you have? What bushing set number did you want to purchase? I am in the USA and can call them for you with the details and if it fits. Since I am on vacation next week this would be a GREAT excuse to go to Rockler, if they have what you need I can get them to you. Send me a PM.

-- Live to tell the stories, they sound better that way.

View juniorjock's profile

juniorjock

1930 posts in 3230 days


#5 posted 10-13-2013 11:26 PM

Never had a problem.

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