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Festool saw recall

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Forum topic by shopdog posted 10-05-2013 12:57 AM 620 views 0 times favorited 6 replies Add to Favorites Watch
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shopdog

562 posts in 2182 days


10-05-2013 12:57 AM

DETAILS: TS 55 REQ Plunge Cut Circular Saw for woodcutting with a 160 mm saw blade. It has aluminum guide rails and a plunge cut feature. The date code and serial number are found on a rating plate on the saw’s motor housing under the main handle. Recalled saws include date codes ranging from 02/13 to 05/13 and serial numbers 40033594 through 40074108. They were sold from May to July in 2013.

WHY: The plunge lock can engage when not intended, causing the saw blade to remain exposed from the housing following completion of the plunge cut and posing a laceration hazard.

INCIDENTS: None reported.

HOW MANY: About 5,200 in the U.S. and 500 in Canada.

FOR MORE: Call Festool USA at 855-784-9727 or visit www.festoolusa.com and click on the “TS 55 REQ Recall” link for more information.

-- Steve-- http://www.urbanexteriors.biz


6 replies so far

View Moron's profile

Moron

4666 posts in 2589 days


#1 posted 10-05-2013 01:05 AM

thank you and book marked

-- "Good artists borrow, great artists steal”…..Picasso

View copcarcollector's profile

copcarcollector

159 posts in 813 days


#2 posted 10-05-2013 01:19 AM

This is a rather late notice here on Lumberjocks. Festool took immediate action when the problem first surfaced.

Festool dealers in North America stopped selling the affected saw. Owners of the TS55REQ had three choices with Festool:

1) Send their saw in for repair
2) Full refund
3) Trade up to larger TS75

Festool started shipping the repaired saws to those who chose option 1 this week. In fact there is a user on the Festool forum who just sent his saw in for repair and received it back, all in less than 1 week.

Festool is set to announce to dealers (and I hope the public) next week when the TS55REQ track saw will be available for purchase again.
My guess is that the TS55REQ track saw will be available for purchase again shortly.

My props to Festool who handled this all very quickly and in a professional manner.

View Tedstor's profile

Tedstor

1369 posts in 1329 days


#3 posted 10-05-2013 02:16 AM

Indeed. This is one of the reasons that Festool products are more expensive than a Craftsman.

View JAAune's profile

JAAune

888 posts in 1013 days


#4 posted 10-05-2013 02:40 AM

One of the first things that gets cut when prices are dropped is the customer service. That’s why I try to keep my furniture from getting too low. If a defective hinge breaks on a cabinet I can afford the time and gas to make a special trip to quickly fix the problem.

An aluminum extrusion was dented on one of our Festool products during the shipping process so the t-slot wasn’t useable. We called the dealer and he a new one shipped right away and even let us keep the dented one (now used as a drill press fence).

Our dealer has always treated us well and sometimes if I stop at the store and the product we need isn’t in stock he’ll drive it out to us when he gets a new shipment in.

-- See my work at http://remmertstudios.com and http://altaredesign.com

View waho6o9's profile (online now)

waho6o9

5116 posts in 1273 days


#5 posted 10-05-2013 02:42 AM

They do have the best customer service.

Mighty tempting to trade up to the 75, tough choice right there.

View JAAune's profile

JAAune

888 posts in 1013 days


#6 posted 10-05-2013 03:02 AM

I use the 75 because of the type of work I do. Our dealer says that most customers prefer the 55 though because they just do sheet stock and like the small, handy size.

-- See my work at http://remmertstudios.com and http://altaredesign.com

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