|Forum topic by UncannyValleyWoods||posted 09-13-2013 07:50 PM||2148 views||0 times favorited||53 replies|
09-13-2013 07:50 PM
I’ll admit, this is a bitchy rant, but it felt good to get it out. I just sent this to WoodCraft.
“Woodcraft, you have failed me for the last time. My local Woodcraft store 12781 Beach Blvd Stanton, CA 90680 was never a place that I would describe as warm, friendly or helpful, but today I finally answered the question that had been nagging at me for some time; Why do I continue to spend my money with those jerks?
I received a birthday coupon, generated by Woodcraft’s database (which somehow has my date of birth). The coupon was for 10% any purchase (excluding power tools and a huge list of other items). I also received a sale paper, listing the Rikon belt and disc sander for $99.99. So, I jumped in the truck and made my way through hellish L.A. traffic to the woodcraft store. I asked the fellas at the counter how they were doing and they all looked at me like I was speaking a foreign language. None answered. So I asked if they had the Rikon in stock and they pointed to a stack of boxes. I grabbed some sand paper and headed to counter. I told the fella about my coupon and realized I’d left it at home.
He made a snide remark about the deal I’m getting on the sander and I explained that I wanted to use the coupon on the sand paper, that the coupon explained that power tools were excluded. Of course, since I didn’t have the coupon, the man refused to honor it. I explained that it was generated by my profile he had just pulled up on his computer, but still he refused. I didn’t argue, I told him it was no big deal. He totaled me up and I handed him my American Express, to which he responds, “We don’t accept American Express.” Since this was the only method of payment I had arranged for this purchase I left the store with no sander and drove back home through hellish L.A. traffic.
On the drive home, I couldn’t help but think about the 10% Rockler ALWAYS gives me simply for presenting my Military I.D. I also thought about the helpful, warm service I’m always provided at Rockler. And I came to the conclusion that if WoodCraft wouldn’t accept my payment or honor a coupon there is really no need for to ever return to a WoodCraft store. I will be doing business with Rockler from here on out. Now, I’m going to go to my garage and stare at the empty bench space I’d cleared out for my new sander.”