|Forum topic by Woodendeavor||posted 08-28-2013 04:13 PM||896 views||0 times favorited||4 replies|
08-28-2013 04:13 PM
Sorry for this but I just need a soap box to help me relieve some stress.
I am trying to prototype a new product for potential batch production. I start off with some scrap wood and using the tooling that I currently own I build a proof of design. It looks good and everyone I ask for feedback from truly like it. Next step refine the design slightly and look for tooling to allow batch production. I get online and start searching for a raised panel cutter with a slightly different profile than the one I have to smooth the design. I find a good bit that uses insert cutter knives that I believe with help in production. I have a few technical questions about the profile so I call and talk to a very nice gentlemen about what I need and if their product will fit my needs. I love everything I am told and order the router bit. Five days later I receive a package in the mail with my bit. The bit I receive is not the profile displayed on their web page or what I discussed with their representative. I call and talk to someone in customer support only to be told that the profile was changed a year or more ago at the request of customers. I ask for the profile that was pictured on their web site and have been told that is not possible.
It eats me up when I have wasted hour of my time now tracking down the tooling I need, ordering the tooling, only to have to waste more of my time trying to find out why I did not get the profile that I purchased and the hassle of having to return it only to have to start the search for tooling all over again.