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Forum topic by Woodendeavor posted 08-28-2013 04:13 PM 865 views 0 times favorited 4 replies Add to Favorites Watch
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Woodendeavor

276 posts in 2074 days


08-28-2013 04:13 PM

Sorry for this but I just need a soap box to help me relieve some stress.

I am trying to prototype a new product for potential batch production. I start off with some scrap wood and using the tooling that I currently own I build a proof of design. It looks good and everyone I ask for feedback from truly like it. Next step refine the design slightly and look for tooling to allow batch production. I get online and start searching for a raised panel cutter with a slightly different profile than the one I have to smooth the design. I find a good bit that uses insert cutter knives that I believe with help in production. I have a few technical questions about the profile so I call and talk to a very nice gentlemen about what I need and if their product will fit my needs. I love everything I am told and order the router bit. Five days later I receive a package in the mail with my bit. The bit I receive is not the profile displayed on their web page or what I discussed with their representative. I call and talk to someone in customer support only to be told that the profile was changed a year or more ago at the request of customers. I ask for the profile that was pictured on their web site and have been told that is not possible.

It eats me up when I have wasted hour of my time now tracking down the tooling I need, ordering the tooling, only to have to waste more of my time trying to find out why I did not get the profile that I purchased and the hassle of having to return it only to have to start the search for tooling all over again.

Rant over


4 replies so far

View RobinDobbie's profile

RobinDobbie

133 posts in 1203 days


#1 posted 08-28-2013 04:23 PM

Wow, they went through the trouble of changing the bit, but didn’t change the picture? I would think the picture would be the easiest thing to change, by far.

View Rick  Dennington's profile

Rick Dennington

5183 posts in 2662 days


#2 posted 08-28-2013 04:49 PM

Well…...That sucks…..They should of been up front with you from the beginning about everything…..They knew…..I will NOT deal with people like that ever again, once I’ve been burned…..They don’t care how much time and effort we put into tracking down parts, or tools, and when they do send the wrong item like they did you, that’s a real pisser….I’d be pissed, too, and I’d certainly write them off…..There is no cause for crap like that, and it’s getting worse, as I can see it….........Good luck in your search…......

-- At my age, an "all--nighter" is not having to get up and pee...!!!

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1777 days


#3 posted 08-28-2013 05:16 PM

I suspect that company is run by humans. Humans make mistakes. After almost 40 years of woodworking I’m still looking to make a project without any mistakes. I don’t think it ever going to happen.

Don’t get me wrong, I know its frustrating but I doubt it’s going to change. It just the way thing are.

-- Alaskan's for Global warming!

View JustJoe's profile

JustJoe

1554 posts in 1506 days


#4 posted 08-28-2013 05:26 PM

I know how much it sucks to want a tool, find it and order it, agonizingly wait for it to arrive and then it’s not what you wanted.
But it may just be a disconnect between the business – full of old-timers who like tools, and that one IT guy they hired for their website because all the young people said “you gotta have a website!”.

There are businesses that specialize in making custom tooling for shapers and moulders. I see you’re in MD – you might try giving MT Tooling in Baltimore a call. I’m betting that if what you want is close to an historic or common profile they can knock out a set of cutters rather quick if you just drop off a drawing to them.

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

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