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I just had the greatest customer service experience with McFeely’s

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Forum topic by C_PLUS_Woodworker posted 08-22-2013 at 11:24 AM 1036 views 0 times favorited 18 replies Add to Favorites Watch
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C_PLUS_Woodworker

438 posts in 1544 days


08-22-2013 at 11:24 AM

And they deserve a shout out.

I decided to splurge and gave each and every one of my @#$%^& Phillips screws (all neatly organized) to my sons.

I also ordered the sample assortment of over a 1000 square-drive screws from McFeely’s.

I received them, did a few projects and then reordered additional assortments in 6 and 8 and 10 that I knew I would need more of.

Then a month later I ordered their color coded driver bits. (Hell, why not. I am an old man and can indulge myself if I want).

I had not needed to open the second shipment of additional screws for a month.

I left them on my workbench …......all those screws with three of those yellow and black Harbor Freight 10 bin storage boxes ….......and my sweet wife (who had written out the ID stickers like we did the first time) decided be of help and cut the labels off the boxes and put them in the bins with the screws, dumped the screws where they were supposed to go and threw away the boxes.

Turned out all the second shipment were Phillips head……….and she certainly would not know that was not what I wanted.

I contacted McFeely’s and said “this was no biggie, easily solved……..if mistake on my end, let’s fix it, if mistake on your end, let’s fix it”.

Long story short…………McFeely’s replaced the entire Phillips shipment immediately and at no charge.

Even when I said (this was all email) that I felt I should at least pay something and send the Phillips back in bags (they were still sorted, just no boxes) they thanked me for making the offer……but………NO CHARGE.

And this was not a small order, at least for me.

2 complete assortments of #6 lengths

1 complete order of #8 lengths

And I compete order of #10 lengths

Not only are their products great

And obviously their customer service is great

But, I know enough about building organizations……………….. and how hard it is to develop a universal corporate attitude toward any goal………….to know that McFeely’s is a great company with great top level people insisting and monitoring and teaching and expecting this type/kind of service by great and capable employees.

Thanks McFeely’s.

-- We must all walk our own green mile


18 replies so far

View Greg..the Cajun  Box Sculptor's profile (online now)

Greg..the Cajun Box Sculptor

5032 posts in 1945 days


#1 posted 08-22-2013 at 11:57 AM

I agree 100%..Great company and excellent service. Well deserved… I have purchased fasteners from them that are difficult to find elsewhere and they are quality all around. I use their tiny square drive screws for my box hinges and never worry about stripping the heads.

-- If retiring is having the time to be able to do what you enjoy then I have always been retired.

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prattman

440 posts in 755 days


#2 posted 08-22-2013 at 12:03 PM

Good to hear, I will have to give them a try.

-- Everyone calls me Ed or Eddie , mom still calls me Edward if she is mad at me.

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Rick Dennington

3350 posts in 1831 days


#3 posted 08-22-2013 at 12:13 PM

Good story about McFeely’s, Bruce…..I’ve delt with them a couple of times, and ordered a few things, and they have always been square with me…..I really like their square-drive screws, and like you, I discarded all my Phillips head screws…..After using the ones from McFeely’s, why would you want to use anything else…..?
They have good customer service, and ship to you fast…...When it’s time to re-order, I’ll be giving them a call.

-- " I started with nothing, and I've still got most of it left".......

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C_PLUS_Woodworker

438 posts in 1544 days


#4 posted 08-22-2013 at 12:49 PM

Hey Rick…........always GREAT to hear from you. Hope all is well with you and yours

LOVE your new Avatar.

Go Wolfhounds.

Charlie don’t surf…...........ROFLMAO…......... what a great scene in that Apoc. movie.

- All Gave Some….......... Some Gave All -

-- We must all walk our own green mile

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JoeinGa

3193 posts in 644 days


#5 posted 08-22-2013 at 03:16 PM

Never used McFeelys, but with a service report like this I sure as heck WILL next time I order screws online!

THANKS for the review.

-- Perform A Random Act Of Kindness Today ... Pay It Forward

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Rick Dennington

3350 posts in 1831 days


#6 posted 08-22-2013 at 04:04 PM

Same here, Bruce….It’s always good to hear from you, as usual…...I don’t see you a lot on here, so I guess you’re woodworking more than me…...!!! I’m glad you like our old unit insignia….Brings back a lot of memories, huh..? I too hope you and your family are doing well up in Utah…Sure is beautiful country you live in…...Thanks for the post about McFeelys, and keep those ww projects coming in…...Wolfhounds forever…!!

-- " I started with nothing, and I've still got most of it left".......

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whitebeast88

3505 posts in 827 days


#7 posted 08-22-2013 at 04:08 PM

great to know,i’ve ordered a couple of times from them and have been satisfied.good to know if you have a problem they’ll work with you.

-- Marty.Athens,AL

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syenefarmer

389 posts in 1717 days


#8 posted 08-22-2013 at 04:21 PM

Love McFeelys, they have become my go to company for all my screw purchases. They must have a warehouse very close to me as I can place an order late in the afternoon and it will arrive usually by 10:00 AM the next morning. Actually, every order I’ve made lately has arrived at my house before I get the email notice that it has shipped, can’t beat that!

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cutworm

1064 posts in 1430 days


#9 posted 08-22-2013 at 06:12 PM

Good to hear. I had the opposite with Celebrity Cruise Lines. Had a cruise booked on the ship that broke down. They didn’t do much and pretty much told me to take a hike. I booked a cruise and air package with them. They refunded the cruise cost but not the air cost. Offered me a 25% discount off of a full fare price on a future cruise…... I canceled the one I had in Feb. too at that point.

-- Steve - "Never Give Up"

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Rick Dennington

3350 posts in 1831 days


#10 posted 08-22-2013 at 07:18 PM

cutworm…....? I’m not sure I understand your post…..just curious….......!!!!!!!!!!!

-- " I started with nothing, and I've still got most of it left".......

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Skippy906

100 posts in 624 days


#11 posted 02-13-2014 at 04:24 PM

Another happy customer made from McFeelys. I ordered 500 fine and 500 coarse kreg screws, and 2 boxes of square drive screws. Well when I get my order, the square drive screws were correct, and so were the coarse kreg screws, but the fine were not. They ended up being the Hi-Lo kreg screws. I called them and within 15 minutes they told me the fine thread would be on the way, and to keep the Hi_Lo screws, at no extra charge.

Now what am I going to do with 500 Hi-Lo screw that I never knew existed. So I called kreg and asked what they are used for. They told me they are for the “hard’ softwoods or the “softer” hardwoods. So now I have another weapon in my arsenal of screws so to speak.

Great Customer service McFeelys.

-- Making progress

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C_PLUS_Woodworker

438 posts in 1544 days


#12 posted 02-13-2014 at 04:38 PM

Ditto———Ditto———-Ditto

How in the world did you dig up this old post of mine?

Best to ya.

-- We must all walk our own green mile

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jimmyb

172 posts in 529 days


#13 posted 02-13-2014 at 04:57 PM

Hmmmm I emailed them twice and telephoned and never got a response :(

-- Jim, Tinley Park, IL http://jbuda.net

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b2rtch

4318 posts in 1685 days


#14 posted 02-18-2014 at 07:59 AM

I am also an happy Mc Feely’s customer even if they are a part of Grainger and I do not like Grainger.
I brought the same assortment of screws and the same bins, in fact I suspect that Bruce stole my idea.

-- Bert

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AUBrian

85 posts in 1308 days


#15 posted 02-18-2014 at 09:04 AM

Count me in as another happy customer. I’ve ordered at least 2 multi-packs of screws, and have been very happy each time.

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