|Forum topic by Jcc76||posted 07-30-2013 06:12 PM||2656 views||0 times favorited||25 replies|
07-30-2013 06:12 PM
There’s something I’ve discovered lately, and forgive me, but I haven’t seen it mentioned on this message board, or any message board related to woodworking or tools in general. Maybe I’m completely wrong…but I don’t think so.
There’s no more Ridgid woodworking tools. They don’t exist any more. No more table saw, no more drill press, no more jointer, no more band saw, and possibly no more planer. They’ve all been quietly discontinued. And this has been the case for some time, meaning at least the last 1-2 years if not longer. Don’t believe me? Try going to your local Home Depot to find one. They’re not there. And if you try to order one, you’ll be told at the customer service desk that:
1) You’ll be on the hook for the shipping costs, even if you have it shipped to the store.
2) All such products are backordered indefinitely.
I discovered this recently when I wanted to buy a Ridgid drill press. First I called Home Depot’s customer service and was told #1 and #2 above. Not wanting to give up, I then called Ridgid itself and spoke to a customer service rep for some time (who excused herself for a few moments to confirm her answers with a supervisor). I told them I really liked Ridgid and wanted to buy one of their drill presses. When she returned to the phone she told me that Ridgid had no more of those woodworking tools in stock, and there were no plans to manufacture any more.
Nevertheless, I bought a NOS Ridgid drill press on Ebay, one of the ones manufactured by Emerson before 2003. It’s a great unit, but when it arrived, there was some rust and peeling paint on the metal guard that covers the belts. I called Ridgid to see if they carried a replacement…they don’t.
In fact, they now carry very few parts for any of those older units. The Ridgid rep even advised me NOT to buy a gray Ridgid jointer I was considering on Craigslist because she said none of the parts were still available for it. So much for the lifetime warranty!
A while back I made a very long post about restoring a “brand-new” Craftsman table saw from the 1990’s. There were quite a few people who told me I should have just bought a brand new Ridgid saw. But even if I’d been willing to buy that saw, it appears very likely it would simply not have been available for purchase, as this was less than a year ago.