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Forum topic by rolltopbox posted 07-21-2013 01:59 PM 795 views 0 times favorited 11 replies Add to Favorites Watch
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rolltopbox

71 posts in 1998 days


07-21-2013 01:59 PM

Has anyone ever had a response after emailing this company?

-- Bruce http://www.finecraftfurniture.com


11 replies so far

View nailbanger2's profile

nailbanger2

1016 posts in 2148 days


#1 posted 07-21-2013 02:08 PM

Yes, I have. I inquired about the length of a Woodslicer blade and got an informative email about a day later.

-- Wish I were Norm's Nephew

View JustJoe's profile

JustJoe

1554 posts in 1043 days


#2 posted 07-21-2013 02:17 PM

Yes. It’s been about a year but last time I emailed them I got a quick response. It’s a good store and if you’re ever stuck in Atlanta it’s a great place to hide for a few hours.

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

View Manitario's profile

Manitario

2386 posts in 1888 days


#3 posted 07-21-2013 02:17 PM

I’ve had excellent service from them.

-- Sometimes the creative process requires foul language. -- Charles Neil

View helluvawreck's profile

helluvawreck

18457 posts in 1871 days


#4 posted 07-21-2013 02:18 PM

I love Highland Woodworking and receive excellent service from them. They are 40 miles from me and I certainly go to their store at least two times per year. I’d go more often but I don’t like to go to big cities like Atlanta any more than I have to. I love to visit their store and I like the people. They have answered emails but I haven’t sent them many emails so I don’t have much experience on that question. However, I call them on the phone a good bit and they are always willing to answer any question that I have even if I’m not placing an order at the time.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

View Don W's profile

Don W

16496 posts in 1572 days


#5 posted 07-21-2013 02:23 PM

Remember most email systems have spam filters, and they may not ever see your email. If its been a couple of days, try changing the subject line and send it again. It may be stuck in a cyber black hole some where.

-- Master hand plane hoarder. - http://timetestedtools.com

View longgone's profile

longgone

5688 posts in 2313 days


#6 posted 07-21-2013 03:32 PM

I have emailed them and always received a response. Their bandsaw blades are exceptional…best I have ever used. I am doing a show in Atlanta in September and it is fairly close to their store so I am looking forward to a visit to the store. My wife knows to take a book with her and find a comfortable chair when we go there …

View HillbillyShooter's profile

HillbillyShooter

5436 posts in 1297 days


#7 posted 07-21-2013 05:59 PM

Yes, and even a personal telephone call on an order where their Internet site showed an item in stock when it was not—great service always and great bandsaw blades.

-- John C. -- "Firearms are second only to the Constitution in importance; they are the peoples' liberty's teeth." George Washington

View Woodmaster1's profile (online now)

Woodmaster1

641 posts in 1592 days


#8 posted 07-21-2013 06:27 PM

I have called them and talked with an actual person. Great, fast service always.

View gtbuzz's profile

gtbuzz

422 posts in 1446 days


#9 posted 07-21-2013 07:47 PM

Yup. Emailed and called, always got great service, both ways.

View RogerM's profile

RogerM

607 posts in 1404 days


#10 posted 07-21-2013 08:43 PM

Always great response and great service.

-- Roger M, Aiken, SC

View rolltopbox's profile

rolltopbox

71 posts in 1998 days


#11 posted 08-11-2013 12:16 PM

They finally responded after I used Facebook to connect with them. My emails had become missing. All is well now.

-- Bruce http://www.finecraftfurniture.com

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