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Ugh. Grizzly strikes again.

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Forum topic by Marcus posted 07-11-2013 11:53 AM 1067 views 0 times favorited 17 replies Add to Favorites Watch
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Marcus

1060 posts in 709 days


07-11-2013 11:53 AM

Took delivery of my 15” planer yesterday afternoon. Unpacked it this morning and its missing the dust shroud, hand wheel, wheel kit, and hardware. I’m assuming all of this was in one box that’s missing. I’ll call grizzly shortly. Ugh.


17 replies so far

View Fred Hargis's profile

Fred Hargis

1891 posts in 1183 days


#1 posted 07-11-2013 12:23 PM

No doubt Grizzly will make it right, but it may not heave been their fault. The missing box may still be at the carrier’s terminal (or Timbuktu). Regardless, I wish you luck…but Griz will make it right. (and congrats on the planer)

-- Our village hasn't lost it's idiot, he was elected to congress.

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Marcus

1060 posts in 709 days


#2 posted 07-11-2013 03:02 PM

Even worse, it was MY issue. There was a separate box that was sealed into the cabinet. Ironically the tool to open the cabinet supplied by grizzly was sealed in the cabinet. Feeling a bit embarassed at the moment!

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Fred Hargis

1891 posts in 1183 days


#3 posted 07-11-2013 03:13 PM

HAHA…doesn’t that make you wish you could go back and delete posts here (or at least have a longer edit window)?

-- Our village hasn't lost it's idiot, he was elected to congress.

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Marcus

1060 posts in 709 days


#4 posted 07-11-2013 05:10 PM

I’m not sure what you’re talking about Fred. If this is my biggest flub of the day, I’ll consider my day an unmitigated success :)

Planer is up and going. I’ll never turn on my poor dw735 again. The spiral head is so smooth and quiet.

View Burgels's profile

Burgels

116 posts in 501 days


#5 posted 07-11-2013 06:06 PM

How much do you want for the 735? :) (I probably can’t afford it)

View Fred Hargis's profile

Fred Hargis

1891 posts in 1183 days


#6 posted 07-11-2013 06:18 PM

Those spiral heads have a lot of attributes, but just the noise reduction (especially with a DC) makes them worth the price of admission.

-- Our village hasn't lost it's idiot, he was elected to congress.

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Marcus

1060 posts in 709 days


#7 posted 07-11-2013 07:01 PM

You’re probably right if you factor in shipping. It’s only about 6 months old, have the extra set of blades unused still. The new planer was a nice Father’s Day surprise. Any idea what they go for on the used market?

I was just out using the grizzly again. I can’t get over how quiet it is. I have to remind myself to use ear protection. I used to grab the ear plugs before I even got the wood with the dw735. It looks like the outfeed roller may be leaving an imprint on the wood though. Maybe just a tiny bit too much pressure there, ill have to see if it can be adjusted.

View StumpyNubs's profile

StumpyNubs

6241 posts in 1490 days


#8 posted 07-11-2013 07:08 PM

Maybe, since it was your mistake, as understandable as it was, you should edit the title of this thread. It’s kind of hard on Grizzly since they weren’t at fault. Just my suggestion, but your call…

-- It's the best woodworking show since the invention of wood... New episodes at: http://www.stumpynubs.com

View gfadvm's profile

gfadvm

11242 posts in 1380 days


#9 posted 07-12-2013 01:18 AM

Good idea Stump!

We can’t have any undeserved Grizzly bashing!

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View mantwi's profile

mantwi

312 posts in 586 days


#10 posted 07-12-2013 01:25 AM

Stumpy Nubs: good call Stumpy. And I would expect no less from you. you’re the champion of the underdog. You make me proud to leave the Harbor Freight label on the few tools I have bought from them and Grizzly is a darn fine outfit that deserves a fair shake too. I’m going to see if my wife will make you a cape, or a t-shirt or maybe bake you a cake. The cake is a bad idea I’d just eat it but you get the idea.

View Marcus's profile

Marcus

1060 posts in 709 days


#11 posted 07-12-2013 01:45 AM

I’ll just trust people will figure it out if they read the thread I’ve given a fair assessment of the planer so far. Who’s going to read a thread titled “box of parts included with planer”.

I had grizzly make a pretty major snafu with a jointer I bought from them. They made it right and the customer service was top notch (obviously since I ordered again). It doesn’t mean I shouldn’t be a bit nervous.

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StumpyNubs

6241 posts in 1490 days


#12 posted 07-12-2013 01:49 AM

The title is a big sign saying Grizzly screwed up when they didn’t. That’s all I mean. But like I said, it’s your call.

-- It's the best woodworking show since the invention of wood... New episodes at: http://www.stumpynubs.com

View gfadvm's profile

gfadvm

11242 posts in 1380 days


#13 posted 07-12-2013 02:04 AM

We tried Stumpy!

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View JoeinGa's profile

JoeinGa

3354 posts in 697 days


#14 posted 07-12-2013 07:21 PM

Maybe the bigger question is…. Was there supposed to be a SEPARATE BOX with those parts in it? Or was the box of stuff supposed to be packed INSIDE the big crate the planer came in?

It it’s a separate box, the shipping company probably has it. If it was supposed to be inside the main crate, it’s Grizzly’s fault

-- Perform A Random Act Of Kindness Today ... Pay It Forward

View ChuckV's profile

ChuckV

2440 posts in 2217 days


#15 posted 07-12-2013 07:56 PM

May I suggest you add an update to the text of your post saying that the parts were not missing? As you can see from Joe’s comment above, not everyone will see your resolution to the problem in your subsequent comment.

-- “While the world with closed eyes sleeps, The sky knows and weeps - steel rain. ” ― Nathan Bell

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