|Forum topic by SRRieman||posted 06-25-2013 04:33 AM||639 views||0 times favorited||1 reply|
06-25-2013 04:33 AM
I hate Delta Airlines. It’s official. And like they say, I’m going to tell everyone I know about it.
I booked a flight online, about a month and a half in advance, for my brother’s wedding. Turns out I booked the wrong date. Being an unseasoned traveler and someone who works around 65 hours a week, I didn’t double check my receipt until it was far too late. I called to see what could be done about my dilemma and was freaking out about the situation, because I was only a few days away from when I was supposed to leave. After talking to the first representative and getting nowhere, I asked to speak with a supervisor. Things should get better right?
After explaining the situation, the supervisor began to…for lack of a better word “scold” me. That’s right. She actually told me “You booked the dates yourself online and didn’t clearly read the dates, You didn’t check your receipt until a month later, You didn’t check your flight itinerary, and now you’re calling and asking us for help like it’s our fault?” I’m not exaggerating. That’s exactly what the supervisor said to me. I spent just over $400 on the original flight. And the price to fly now was at $709. I couldn’t get a full refund, only a voucher, with the $150 fee. So I spent $868 for a round-trip flight from Detroit to Las Vegas.
I already felt like a complete idiot and accepted the fact there was little that could be done and that in the end it would be my fault, and ultimately that I would have to pay for it.
But I didn’t need to feel like the world’s biggest idiot. I couldn’t get over how they talked to me. I felt like I was put in a position where I had to explain what I had done wrong, when I was asking for help. Instead of telling me what they could do for me, they insisted on telling me what I should have done originally. I’ll never forget this. 25 years from now when I’m talking to my only sibling and brother about his wedding, I’ll be thinking about how I almost missed his wedding because I didn’t read an e-mail. Thanks a lot Delta.
Hopefully when I get home, I’ll still be able to build that workbench I planned on. Guess I’ll have to resort to Pine instead of Maple.
-- Scott Rieman