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Forum topic by roofner posted 06-18-2013 04:02 AM 713 views 0 times favorited 3 replies Add to Favorites Watch
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roofner

97 posts in 1007 days


06-18-2013 04:02 AM

As many of you know kreg is the US distributor for Triton products . I ordered a 1/4 collet and a crank for above table adjustments for the new to me Triton router. I had not received my parts after a little over a week and talked to my Kreg Titon rep and they checked on the order and said records indicated it was delivered. They apologized for the fact that I had not received my package and overnighted my parts again received this morning . That is what I call customer satisfaction.


3 replies so far

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Kennyl

40 posts in 586 days


#1 posted 06-18-2013 10:56 AM

kreg is truly customer friendly I have talked with cs dept. they will do what it takes to have satisfied customers

-- Kennyl

View Toolz's profile

Toolz

1003 posts in 2466 days


#2 posted 06-18-2013 01:23 PM

I wholeheartedly agree. Both Triton and Kreg make great products and customer service is superb!

-- Larry "Work like a Captain but Play like a Pirate!"

View gfadvm's profile

gfadvm

11372 posts in 1414 days


#3 posted 06-19-2013 12:52 AM

For what Kreg charges, they should bend over backwards to make customers happy!

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

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