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Forum topic by jack4002 posted 337 days ago 1351 views 0 times favorited 29 replies Add to Favorites Watch
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jack4002

11 posts in 2092 days


337 days ago

I got a lot of quick response with my last problem, so will try again. I watched Joe Zeh’s vid on installing & setting up Sketchup and determined i had set mine up incorrectly. Wanted to start fresh so i deleted all the Sketchup programs and files from my system. The last time i downloaded the program from Google and i spent several hours deleting tool bars and other junk that downloaded with the program.
So. i went to the Trimble site (go to the source right). The first time i could not install the program and got this message “Failed to start application configuration is incorrect. Reinstalling the application may fix this problem” Say what!!! just downloaded and could not install. Back to the drawing board so to speak. Tried twice more to download/install and both times only this file downloaded “Sketchup Wen.EXE”
My end works ok as i had just installed an upgraded audio program.
I would really like to give it one more chance. SO can anyone tell me where i can download a clean copy of Sketchup, no extra tool bars/unrelated junk etc.
IMHO one of the main problems with the program is that no one bothered to develop a user manual and much of the documentation has been supplied by users. I also noticed that in many of the “HOW TO’S” the narrator tried to combine instructions for both the MAC and PC and that really confuses the issue. Even here you see a problem and start to read about it and find out it does not relate to your system. If not 2 forums users could help by stating “MAC Sketch UP Problem>>>>>>>>>)
Looking for your feedback


29 replies so far

View RonInOhio's profile

RonInOhio

720 posts in 1371 days


#1 posted 337 days ago

What operating system are you running ? When you delete a program you should use the uninstall program, assuming you are running Windows. Did you uninstall or just delete ? You cannot arbitrarily just delete files from
a program and expect it to function properly.

View Rick M.'s profile

Rick M.

3395 posts in 887 days


#2 posted 337 days ago

Did you uninstall the program or just delete the files? That may be your problem.

I don’t remember any toolbars but when the installation program starts, if it gives you an option for custom, choose it and uncheck any toolbars or other crap it wants to install.

-- |Statistics show that 100% of people bitten by a snake were close to it.|

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RonInOhio

720 posts in 1371 days


#3 posted 337 days ago

I noticed in another thread you stated you are using Windows XP Pro. Just a heads up.
Support for XP ends in less than a year so you might want to think about upgrading your
operating system first.

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jack4002

11 posts in 2092 days


#4 posted 337 days ago

Good thought, but you can’t uninstall what has not been installed. Been running windows os since X86 so i have some background in Windows. If it doesn’t install it won’t appear in the control panel add/delete programs so you have to delete it manually. I have had this happen on a few occasions so i have used a utility program to do the deletion.. If it cannot delete any obscure portions which usually occurs in the registry it will flag it and give you an indication of why it can’t be deleted. In this case no flags were shown but after the 3rd failure i did a quick scan of the registry and nothing showed.
Usually after download you double click on the program to start the installation,during this time period you select any options that are available and hit finish. Then you can open it and run it. NONE OF THAT Happened. As i stated previously no other files downloaded and i believe there should be about 20. According to what i read the file name is supposed to be “Google Sketchup Wen. EXE”. The file name that is downloading is “Sketchup Wen.EXE. No Google. Am i missing something here.
I have other Google programs (Earth, Chrome) and there is nothing in that folder relating to Sketchup.
I am running windows xp pro service pack 3 with Firefox.
One last note unless Sketchup is different if another version of the program exists you always have the option to quit or overwrite. That didn’t happen

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RonInOhio

720 posts in 1371 days


#5 posted 337 days ago

What site did you download from ? The full URL.

Which version of Sketchup are you attempting to install ?

Sometimes certain programs are required to be downloaded with Internet
Explorer version 7 browser or later. I don’t recall that this is neccessary with Windows Vista or Windows
7 , but it may be with Windows XP. I know the Pro version requires downloading with IE.

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jack4002

11 posts in 2092 days


#6 posted 337 days ago

Follow up on my last post. Rebooted computer went back to Trimble and downloaded the FREE VERSION Again. This time the install went ok, but i did wonder why it installed frame 4 again as i already have it. Much to my surprise i ended up with 3 programs all related Sketchup Pro. Is it possible Trimble is having a problem with their downloads. I suppose i can be assured it is unlikely that the problem is my computer.
It’s 2AM and i believe i will leave it for now. Will delete Pro later today and check back to see if any one can give me a good alternate site to download from.

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jack4002

11 posts in 2092 days


#7 posted 337 days ago

For RonInOhio. Don’t have Url but it was Trimble’s Site and download title was Sketchup 8 (Free Version).
An aside i grew up in Kent and after a stint in the Navy made my way to Claifornia. left about 60 years ago.

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RonInOhio

720 posts in 1371 days


#8 posted 337 days ago

I think you are downloading the wrong version. Windows XP won’t run a Sketchup version past version 7.1 release 2 to my knowledge.

A few other things to check.

You need .NET framework installed to run a Pro version. It should prompt you to download it and install it if you don’t have it.
You need to run the installer as a user with adminstrator priviledges
You need to launch SketchUp the first time as a user with administer priviledges.
Also make sure you download the correct version for Windows XP. Version 7.1 maintenance release 2

There is a Sketchup help forum located over at WoodworkingTalk.com. Not sure if that forum would
be any help or not.

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RonInOhio

720 posts in 1371 days


#9 posted 337 days ago

If you visit that forum I linked to, there is a Sketchup guru in there called MSketcher. He can probably
figure out whats going on.

View Rick M.'s profile

Rick M.

3395 posts in 887 days


#10 posted 337 days ago

You said you deleted the program because you set it up wrong then later said it was never installed; those statements are contradictory. I take it you originally downloaded a warez version of Pro, god only knows what spyware and junk might have been hidden in that.

-- |Statistics show that 100% of people bitten by a snake were close to it.|

View dschlic1's profile

dschlic1

143 posts in 476 days


#11 posted 337 days ago

You have to be careful to select the correct download link on the Sketchup download page. The link you want is at the bottom right. The other links toward the top of the page are for the professional (paid) version. Very confusing.

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Rick M.

3395 posts in 887 days


#12 posted 337 days ago

Everyone’s Sketchup page must look different than mine, I just used the big red download button on the upper left and got the free version. There were no OS options other than Windows or Mac. To get Sketchup Pro you have to go to the Sketchup Pro page and either download the free trial or pay $590 and buy it. Nothing confusing at all.

-- |Statistics show that 100% of people bitten by a snake were close to it.|

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PurpLev

8473 posts in 2155 days


#13 posted 337 days ago

a few notes:

1. Windows XP will run SketchUp 8 just fine – I run it on Win XP, Win 7, Mac, and Linux without a problem.

2. to uninstall you really should use the Control Panel → Add/remove programs. I am surprised you did not have that option as otherwise I am unaware of a way to have SketchUp running (as you did before).

3. regardless to the above, try installing a fresh copy of SketchUp by downloading the file you already downloaded – and double clicking it. that should start the install process and should guide you on a step-by-step process to install the application. there is no other way to install by simply copying files (anymore – if ever there was a way).

4. As for documentation – there is actually a VAST amount of documentation with installation instructions and whatnot on what now is Trimbles SketchUp website:

http://help.sketchup.com/en

Here’s one for downloading and installing:
http://help.sketchup.com/en/article/13688

PM me if you have any questions and I can try to guide you step -by – step if you get stuck on something.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

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RonInOhio

720 posts in 1371 days


#14 posted 337 days ago

I downloaded version 7 , several years ago from Google. Then upgraded via the upgrade option within the program.
I see a lot of links for the free trial Pro version.

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RonInOhio

720 posts in 1371 days


#15 posted 337 days ago

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