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Forum topic by Zuki posted 10-13-2008 11:48 PM 1011 views 0 times favorited 3 replies Add to Favorites Watch
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Zuki

1404 posts in 4226 days


10-13-2008 11:48 PM

Topic tags/keywords: lee valley zuki

I took advantage of Lee Valleys free shipping a couple of weeks ago and ordered some odds and ends.

Well the order arrived swiftly and the baseball hat that I ordered was not there.
http://www.leevalley.com/garden/page.aspx?c=2&p=32484&cat=2,42407,33245

Instead there was a Lee Valley Sun Hat
http://www.leevalley.com/garden/page.aspx?c=2&p=56791&cat=2,42407,33245

I just got around to emailing them this evening (Thanksgiving Monday) . . . and you what . . . within 10 minutes I received a return email from Andrew apologizing for the mix-up. He said the correct hat would be sent out to me and that I could keep the sun hat to enjoy the sun next year.

Amazing service.

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki


3 replies so far

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SCOTSMAN

5849 posts in 3734 days


#1 posted 10-14-2008 12:01 AM

whats the difference between these hats speaking as an outsider from Scotland? apologies should have looked at the second picture lol Alistair

-- excuse my typing as I have a form of parkinsons disease

View Zuki's profile

Zuki

1404 posts in 4226 days


#2 posted 10-14-2008 12:11 AM

The one I ordered was a cotton baseball hat.

The Sun Hat is polyester micro-fiber and is very light weight with a neck flap to prevent sunburn. Could have used this hat this past summer as I sufered a nasty sunburn on my neck while staining a deck. Ouch.

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki

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woodworm

14470 posts in 3740 days


#3 posted 10-14-2008 07:56 AM

I’m a remote client…of Lee Valley.
Goods, on-line order, customer service..I can only say good thing.

-- masrol, kuala lumpur, MY.

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