Amazon Incompetence...amazing what a few hours can change...

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Forum topic by longgone posted 04-30-2013 11:09 PM 3436 views 0 times favorited 77 replies Add to Favorites Watch
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5688 posts in 3483 days

04-30-2013 11:09 PM

I ordered my SawStop from Amazon this past weekend …in stock and ready to ship…and received a shipping confirmation from Amazon that it will be delivered this Thursday and I was very excited. I put an ad on Craigslist for my Grizzly Cabinet Saw and in a little over 30 minutes later it was sold….Great…out of the way for setting up the Saw Stop.. I got a call earlier today from the shipping company saying they will deliver my package Friday afternoon…..what?

I already made arrangements to have help Thursday to carry it to the barn so I asked if the delivery company would be able to help me carry it in…The lady on the phone said it only weighs 45 pounds and is one package…What exactly are they shipping me that weighs 45 lbs. and is not a SawStop????

I called Amazon and was now told by a customer Service rep who had a ”I Couldn’t Give A Crap Attitude” that it would ship sometime after May 25th….because it wasn’t in stock….absolutely no concern on their part about getting this corrected and getting me a saw that has already been charged to My MasterCard…even at $100 higher than the SawStop listed price…I just earlier sold my saw and have a ton of work to do and no SawStop being delivered.

Their response was you can get a refund and buy it somewhere else…oh yeah, by the way, the free SawStop accessory offer ends today. Amazon’s pathetic customer service and incompetence has really caused me problems, loss of shop time and $$$$ and this is one person who will never do business with them again…

77 replies so far

View Cosmicsniper's profile


2202 posts in 3333 days

#1 posted 04-30-2013 11:19 PM

I’d call Sawstop directly.

Sorry, about your problem. That really blows.

-- jay,

View deezldub's profile


14 posts in 2035 days

#2 posted 05-01-2013 12:00 AM

Call your local woodcraft store, their the same price if I remember correctly

-- Steve

View DocSavage45's profile


8706 posts in 3017 days

#3 posted 05-01-2013 12:19 AM

Wow ! and Dam! Sorry to hear the bad news. Hope something happens to get you back to work.

-- Cau Haus Designs, Thomas J. Tieffenbacher

View poopiekat's profile


4384 posts in 3909 days

#4 posted 05-01-2013 12:48 AM

I hate to ask, but I’m not sure. If I understand correctly, when you buy from Amazon you’re dealing with a third party, not purchasing from Amazon itself. The sellers/shippers get the sale, give Amazon a commission or whatever, and ship the product to you. And Amazon doesn’t really get their hands dirty. Is this correct? Please set me straight on this, I’ve only bought books and DVDs with no problem thru Amazon, but I’d be hesitant on larger purchases because of the structure behind the sale. Oh, and sorry to hear of your difficulties, Greg!

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View gfadvm's profile


14940 posts in 2865 days

#5 posted 05-01-2013 12:54 AM

Sorry to hear that Greg. That sucks big time and not sure what recourse you have.

-- " I'll try to be nicer, if you'll try to be smarter" gfadvm

View JustJoe's profile


1554 posts in 2213 days

#6 posted 05-01-2013 12:55 AM

It depends on what you buy. Amazon has its own warehouses selling things and there are thousands of “affiliates” who also sell stuff. You have to look at the seller name on each item.

-- This Ad Space For Sale! Your Ad Here! Reach a targeted audience! Affordable Rates, easy financing! Contact an ad represenative today at JustJoe's Advertising Consortium.

View poopiekat's profile


4384 posts in 3909 days

#7 posted 05-01-2013 01:08 AM

Thanks, justjoe! So.. wonder who/where the saw is coming from? I hate to say it sounds like a crappy business model, what with the uber-rich Jeff Bezos or whatever his name is…..

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

View Milo's profile


869 posts in 3494 days

#8 posted 05-01-2013 01:57 AM

I avoid Amazon like the plague. They don’t think they owe the customer $&:?.

-- Beer, Beer, Thank God for Beer. It's my way of keeping my mind fresh and clear...

View quicksilver's profile


195 posts in 2762 days

#9 posted 05-01-2013 02:42 AM

I don’t really see much in the way of discounts from Amazon any more.
Thanks for the info

-- Quicksilver

View NiteWalker's profile


2738 posts in 2751 days

#10 posted 05-01-2013 02:47 AM

That really does suck.
I’ve been buying from amazon for years, and any time I had an issue they took care of it in my favor.

About your situation, I would call them and cancel the order and order from highland hardware.

-- He who dies with the most tools... dies with the emptiest wallet.

View nwbusa's profile


1021 posts in 2461 days

#11 posted 05-01-2013 02:55 AM

That does suck. I have bought hundreds of items from Amazon going back over ten years and on the rare occasion there was a problem, they always took care of me, even when the item wasn’t sold directly by them. I’d call them back, speak to a manager, and I bet they will make the effort to make it right. Sometimes, the frontline CS grunts can be… less than stellar. And that goes for every company.

-- John, BC, Canada

View gtbuzz's profile


427 posts in 2616 days

#12 posted 05-01-2013 02:58 AM

Really sorry to hear about your problems with Amazon. I’ve ordered a few things from them that had to be delivered via freight and haven’t had a problem. In fact, I’d say a rather sizable chunk (I’d guess maybe a third?) of my yearly discretionary spending goes to them (love the convenience) and I rarely have a problem. I think if I had an issue like you did I would have to really rethink that.

I will say this though – in the instances where I did have problems, persistence pays off. Their customer service has usually been decent with me (actually pretty good if you want to compare with companies that offshore their CS…. AT&T, I’m, looking at you), but in the instances where it didn’t work out for me, try again. You’ll get someone different. I know they’ve wronged you but try to remain courteous (not saying you haven’t) and above all, remain persistent.

It stinks that the saw is out of stock too since there’s not a whole lot that can be done about that until they get some. I see that the 30” PCS (both 3hp and 1.75) are out of stock on their website; is either one of those the model you ordered? You could try to get them to gve you a free upgrade to another model, but that might screw things up with getting your rebate processed. In the past when Amazon has screwed up parts of my order, I’ve been able to get them to give me a store credit, usually about $20 or so, so you might want to try that as well. Usually their CSR’s don’t offer that up, but they have it to me if I “suggested” they owed me. Might also want to mention that you were treated poorly by a previous CSR. Maybe you’ll get lucky and find someone that’s the opposite and really does care (they’re out there).

One other thing I can say though, is that unless SawStop doesn’t have any of the saws available immediately in their supply chain, you’re likely looking at a much shorter wait than that. In my experience, they’ve tended err on the long side with backordered delivery dates. Might also want to do what comicsniper recommended and give SawStop a call directly to see if they can help out. I had a problem when I ordered mine (Rockler screwed up part of the order) and the SawStop people were wonderful and even called the local store on my behalf to straighten everything out for me.

Good luck with getting this squared away, really hope you’re not out a saw for that long.

View longgone's profile


5688 posts in 3483 days

#13 posted 05-01-2013 05:08 AM

The SawStop was advertised as IN STOCK and SOLD by Amazon. They even sent me a email saying it was shipped and it had a confirmation # and would be delivered May 2nd. I have bought many things from Amazon for years but apparently they were not interested in doing anything to do what they promised and had no concern that it would cause me to not be able to work because of their screw-up. The offered me a $100 credit…I guess the think 3+ weeks of down time in my shop is only worth $100…I went on their website and cancelled the order.

View Alan72's profile


216 posts in 2207 days

#14 posted 05-01-2013 05:24 AM

Call Saw Stop and ask where you can buy one locally. I ordered the contractor saw from Amazon late, around 3am after sleeping on it I woke up 10am and cancelled my order, the rep from Amazon said it was too late and it was being ship out and I would receive the saw in 5 days. I couldn’t believe that they couldn’t stop the shipment since it didn’t even leave the warehouse. I bought the PCS 1.75hr from a dealer 20mins from me and it was cheaper then Amazon.

View Fred Hargis's profile

Fred Hargis

5142 posts in 2668 days

#15 posted 05-01-2013 11:26 AM

I’m also surprised by what happened, after buying hundreds of items from them (none as big a deal as a SS) I’ve never had a problem of any kind. That’s a bummer….

-- Our village hasn't lost it's idiot, he was elected to congress.

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