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Tool King bait and switch

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Forum topic by Brickman posted 04-10-2013 12:39 AM 850 views 0 times favorited 4 replies Add to Favorites Watch
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Brickman

51 posts in 1837 days


04-10-2013 12:39 AM

Just a heads up that if you purchase tools from Tool King and the price goes up from what you paid on Amazon they will cancel your order and reroute your shipment to someone else. What they are doing is advertising a price and then not honoring it if someone else pays a higher price. From the reviews this is a common business practice of theirs.

I purchased a set of Stanley chisels from them and the price was good but not outstanding. Amazon was close but Tool King had them beat so I bit the bullet and purchased it from them. Amazon raised the price so Tool King canceled my chisel order and had UPS reroute the shipment to someone else. Pretty shady business practices. Needless to say I am a little peeved as I was expecting the chisels for a project this week and now have to put the project on hold and start the process all over.

Mark

-- Mark - Pueblo, Colorado


4 replies so far

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Tim

3119 posts in 1427 days


#1 posted 04-10-2013 12:44 AM

If you bought it from them through Amazon’s site, it should be covered by Amazon’s guarantee, so return it out of principle, and to send them a message. Also give them bad feedback. It’s the only way other people won’t get burned too. Then buy it from Amazon.

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derosa

1568 posts in 2301 days


#2 posted 04-10-2013 12:45 AM

Hit them with a big negative on amazon, too many and their fee rates go up.

-- --Rev. Russ in NY-- A posse ad esse

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scotsman9

134 posts in 1354 days


#3 posted 04-10-2013 12:52 AM

Derosa is right on the money. However, in my experience with Amazon (which I have a lot), Amazon may just honor your original price and ship for free. They are GREAT about winning customers over.

-- Just a man and his opinion.

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Tim

3119 posts in 1427 days


#4 posted 04-10-2013 02:06 AM

Good point scotsman, they are pretty serious about their service. But still hit the seller with a negative review. Win win.

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