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Forum topic by Bob Babcock posted 06-01-2007 12:53 AM 1257 views 0 times favorited 9 replies Add to Favorites Watch
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Bob Babcock

1804 posts in 2776 days


06-01-2007 12:53 AM

Topic tags/keywords: knife service buck

My wife bought me a Buck 110 folding hunter knife 30 years ago on my 19th birthday. I’ve used, and sometimes abused, this knife frequently for all those years . For many years I carried it on my hip and used it for everything you can think of that you might use a knife on…and some you probably wouldn’t think of.

Last summer while peeling some bark off of some Cedar the blade went ping… and snapped in two. I was heartbroken…..I had always seen myself passing this knife on to my kids and/or grandkids.

To make a long story short…I called the folks at Buck and the young lady said “Yawl just send it in to repairs, it’s still covered under warrantee”. I sent the knife in and in 3 weeks my baby came back to me looking brand new…they even polished all the brass.

Take a guess what kind of knife I’ll buy the next time I’m looking for one.

Thanks Buck.

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-- Bob, Carver Massachusetts, Sawdust Maker http://www.capecodbaychallenge.org


9 replies so far

View mot's profile

mot

4911 posts in 2726 days


#1 posted 06-01-2007 12:58 AM

It’s nice to see isn’t it!

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

View frank's profile

frank

1492 posts in 2896 days


#2 posted 06-01-2007 01:16 AM

Hi Bob;
—-and I bet there’s the feeling of joy that comes from having an old friend near by once again!

I recently snapped one that I carry in my left pocket at the tip while peeling bark….course this one wasn’t a Buck….now I’m looking to replace. But then I still have the Old Henry in my right pocket and the Leatherman on my hip. Makes one wonder about all the added weight we woodworkers carry around with us.

I’m glad to hear a good ending and this speaks well of customer service at Buck and company.

GODSPEED,
Frank

-- --frank, NH, http://rusticwoodart.tumblr.com/

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Karson

34891 posts in 3091 days


#3 posted 06-01-2007 02:59 AM

I’ve got a couple of Buck knives but I’ve never needed to see about a warranty. It’s nice to hear one exists.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

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WayneC

12295 posts in 2787 days


#4 posted 06-01-2007 03:01 AM

I will remember this next time I buy a knife.

-- We must guard our enthusiasm as we would our life - James Krenov

View Bob Babcock's profile

Bob Babcock

1804 posts in 2776 days


#5 posted 06-01-2007 03:53 AM

I’ve bought 1/2 dozen Buck knives over the years…After my wife bought the 110 I purchased the rest for different needs over the years, some as gifts, a couple specialty knives for myself.

I always knew they were a great knife and of the lifetime warranty. I was just happy to find the process so easy…no proof of purchase….nothing…just the knife and a note on the repairs.

Other companies should take notice…... how to build a brand and loyalty from your customers. I plan on going that route for Christmas presents this year…my brothers would both appreciate a nice knife…especially something purpose fit to their interests.

-- Bob, Carver Massachusetts, Sawdust Maker http://www.capecodbaychallenge.org

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scottb

3648 posts in 3017 days


#6 posted 06-01-2007 05:00 AM

Very glad to hear such a thing is still alive and well.

-- I am always doing what I cannot do yet, in order to learn how to do it. - Van Gogh -- http://blanchardcreative.etsy.com -- http://snbcreative.wordpress.com/

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tooladdict

18 posts in 2714 days


#7 posted 06-01-2007 05:22 AM

that will be a great legacy for generation to come.

View PanamaJack's profile

PanamaJack

4473 posts in 2767 days


#8 posted 06-01-2007 05:25 AM

It always pays one to buy the best tools for the job! Nice story Bob.

-- Carpe Lignum; Tornare Lignum (Seize the wood, to Turn the wood)

View MsDebbieP's profile

MsDebbieP

18615 posts in 2851 days


#9 posted 06-01-2007 05:31 PM

wow… tucking that piece of info away in my little brain!!
I wonder how many knives my uncle threw out over the years (during his hunting days).

thanks for sharing.

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

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