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Forum topic by YanktonSD posted 494 days ago 2740 views 0 times favorited 54 replies Add to Favorites Watch
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YanktonSD

189 posts in 1127 days


494 days ago

I have grown very frustrated Lowes. They are a couple miles closer to me than Home Depot, and 60miles further than my Menards store. But I am frustrate3d because I do like to shop there occasionally. But they (no matter what store I go to) will not honor competator coupons. I first try it with a Habor Freight and then they turned me down. So I deciede to prove my point and try a home depot coupon and a menards coupon all of these were for a percentage discount on my purchase. In each time I walked away without my items. (they really pissed me off) I tried it on various items from tools to lumber…and they will not honor it.

I complained to their costomer service and had a member of their management team from one of their stores call me. They explained that the item I was purchasing had to be an identical item…IE Brand, model and dimensions. My point to them is a 2×4 of construction grade at Lowes is a 2×4 of construction grade at Home Depot. The Lowes Company policy states:
“We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor’s current ad, and we’ll beat their price by 10%. If a competitor is offering a percent off discount, we’ll match the final net price the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor’s closeout, special order, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities. ”
“http://www.lowes.com/cdEveryday+Low+Prices787241445_”
However I have found that their stores do not follow this policy.
What other policies do their stores not follow?


54 replies so far

View CessnaPilotBarry's profile

CessnaPilotBarry

877 posts in 706 days


#1 posted 494 days ago

Of the big boxes in my area, I prefer Lowes…

Sorry if it differs in your area.

-- It's all good, if it's wood...

View a1Jim's profile

a1Jim

111999 posts in 2173 days


#2 posted 494 days ago

This is easy,don’t shop there. :))

-- http://artisticwoodstudio.com Custom furniture

View OnlyJustME's profile

OnlyJustME

1562 posts in 972 days


#3 posted 494 days ago

i just recently purchased a bench grinder from lowes and they let me use the harbor freight coupon. This was in a Phila. PA lowes store and there is a harbor freight not far away. It all depends on the lowes management i guess.

-- In the end, when your life flashes before your eyes, will you like what you see?

View Greg The Cajun Box Sculptor's profile

Greg The Cajun Box Sculptor

4928 posts in 1904 days


#4 posted 494 days ago

I have used the HF coupon several times at the local Lowes with no problem. Even though I agree that it should be an identical item from the same manufacturer to get the matching price or discount I don’t think anyone will find the same stuff at Lowes that you can find at HF…but I don’t complain when I get the discount… Go to Home Depot and see if they honor your HF coupon.

-- Every step of each project is considered my masterpiece because I want the finished product to reflect the quality of my work.

View YanktonSD's profile

YanktonSD

189 posts in 1127 days


#5 posted 494 days ago

Home Depot will honor it. But Lowes won’t even honor the Home Depot or Menards Coupons. This is very inconsistant with their company policy. They should have the same universal policy from store to store. I actually prefer to shop at Lowes, but they have left a very bad tast in my mouth.

View Elizabeth's profile

Elizabeth

792 posts in 1739 days


#6 posted 494 days ago

Yeah, success with the HF coupon varies wildly. I’ve tried it three times at my Lowe’s and the first and third times it was accepted but the second time it was not.

View woodbutcherbynight's profile

woodbutcherbynight

1236 posts in 1005 days


#7 posted 494 days ago

As I know what I want when I enter these box stores I enjoy a good laugh on them when they bother to ask me what they can help me with. I answer in Russian and give them a typical Russian scowl and walk away. Works well. Besides like I want to hear one of these guys tell me “They don’t make those anymore.” Sure bub, so I bought one yesterday when did this happen? (Laughing)

-- Live to tell the stories, they sound better that way.

View BTimmons's profile

BTimmons

2076 posts in 1081 days


#8 posted 494 days ago

Doesn’t matter which big box store you’re in. This is the only appropriate response to employee questions.

-- Brian Timmons, Big T Woodworks - https://www.etsy.com/shop/BigTWW - http://vimeo.com/98821147

View Clint Searl's profile

Clint Searl

1380 posts in 957 days


#9 posted 494 days ago

If you don’t like it, shop at your local mom & pop hardware store or lumber yard. Nyuk Nyuk

-- Clint Searl.............We deserve what we tolerate

View MikesProjects's profile

MikesProjects

22 posts in 498 days


#10 posted 494 days ago

Wait a minute here, am I hearing this right. I can use a HF coupon @ Lowe’s. What can I buy? Lets say I have a coupon from HF for a 4 pack of wood chisels for $4.99…Can I get a 4 pack of Stanley (a $20 value) for that same 4.99? I’m new to this policy =)

Edit, okay Greg I see…......

-- -Mike, Southern California, YouTube User ( Give & Take )

View jeffswildwood's profile

jeffswildwood

383 posts in 573 days


#11 posted 494 days ago

I do shop at lowes but have a problem with their wood. Warp, bowed, kinked you name it. I have dug through an entire stack to find one good 1 X 6. Wish a better dealer was closer. However lowes does give a 10% discount to veterans. That helps me out a lot!

View Roger Clark aka Rex's profile

Roger Clark aka Rex

6940 posts in 2030 days


#12 posted 494 days ago

Of the big box stores, we only have 2 in our area, Lowes and Home Depot, plus a small HF store.
Since Lowes opened here I was a constant customer, including getting all the materials there for a 1200 ft house extension, then later all the main Faucet sets, Appliances, Lighting and all manner of internal house items that the building contractor had me choose what I wanted. I did purchase them all from Lowes myself and was reimbursed by the contractor. By that time a HD had opened, I looked around it, but stayed loyal to Lowes for all my tool and materials needs ….........until I had a problem with an order, which turned out to be a knock out and drag experience, where the “manager” (a freckle faced little Hitler fresh out of low grade school) more or less told me I was fuc.ed. I was furious, told him to jamb his blue box sideways where the sun don’t shine, and said I would NEVER use the store again if that was the attitude a GOOD customer of many years was treated. The TIT then said, “that’s OK”
Well true to my word, I have never entered or purchased a single thing from Lowes and I won’t. Considering they lost a good customer and regional or corporate never did inquire why I had ceased purchasing from them, just shows you how much customer care and relations is handled there.

Since, ALL my purchases have been from HD with no complaints, in fact they replaced a whole truckload (their big truck) of lumber they had cut wrong, and they did that in record time. I still shop at HF for the odds and end, but no power tools.

It could be a local area problem caused by local managers, so in one area a Lowes may be good and a HD be bad for you. HF seems to be the only one that is the same wherever you go …... now isn’t that sad?

-- Roger-R, Republic of Texas. "Always look on the Bright Side of Life" - An eyeball to eyeball confrontation with a blind person is as complete waste of Time.

View sikrap's profile

sikrap

988 posts in 1955 days


#13 posted 494 days ago

I think its an individual store thing. I’ve used HF coupons at some of the Lowes around me and some of the HD’s. In my area, there are at least 4 Lowes within 30 minutes of me and even more HD’s. Within some of the stores, it depends on who the manager is that day.

-- Dave, Colonie, NY

View rockindavan's profile

rockindavan

283 posts in 1232 days


#14 posted 494 days ago

As far as the people who work at big box stores knowing what they are doing, I find Lowes to be the worst, then Home Depot, and Menards creeps to the top. With that said I can totally relate to Brian’s post.

View Robert_T's profile

Robert_T

10 posts in 532 days


#15 posted 494 days ago

I think BTimmons post sums it up, usually when I enter these stores I not only know more about the tools but also where to find what I am looking for faster then the employees that go to work there every day, interesting enough. Generally speaking, I go to lowes knowing they are more expensive and have smaller inventory simply because they are closer to me. It literally lakes me 5 min to get there. Never tried to use a coupon there so I can’t say if they would honor it or not. We don’t have a HF and HD is pretty far. Menards is the second closest taking about 15 min to get there. Lowes has nothing on their inventory or prices.

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