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www.woodworkers.com President remarks "Please shop elsewhere."

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Forum topic by dubsaloon posted 510 days ago 1523 views 0 times favorited 32 replies Add to Favorites Watch
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dubsaloon

619 posts in 1389 days


510 days ago

Topic tags/keywords: failed customer

I was Wrong and Rude. I applogize to all who were offended.

-- The works of evil people are not the problem. It is the "Good" people standing by and watching not speaking up. Dubsaloon


32 replies so far

View gsuing's profile

gsuing

34 posts in 517 days


#1 posted 510 days ago

The site works fine. I’ve bought plenty from them. The last thing we need are fewer vendors.

View Gary's profile

Gary

6956 posts in 2028 days


#2 posted 510 days ago

I use them too. Great people and great service.

-- Gary, DeKalb Texas only 4 miles from the mill

View derosa's profile

derosa

1532 posts in 1430 days


#3 posted 510 days ago

Site works fine, I just find it to be overly cluttered and more of a nuisance to use then woodcraft, woodworkingshop.com or rockler so I don’t shop there.

-- --Rev. Russ in NY-- A posse ad esse

View ShaneA's profile

ShaneA

5242 posts in 1193 days


#4 posted 510 days ago

Site worked for me too.

View dubsaloon's profile

dubsaloon

619 posts in 1389 days


#5 posted 510 days ago

So maybe being PROFESSIONAL after wasting my time visiting the site, I could have cooled off, but I didn’t type the response.

-- The works of evil people are not the problem. It is the "Good" people standing by and watching not speaking up. Dubsaloon

View americanwoodworker's profile

americanwoodworker

180 posts in 968 days


#6 posted 510 days ago

I like the website. Now, I really like the company! Bout time I read something that is honest and not PC. Made me smile to see that, if this is true, some businesses still have a backbone.

Thanks for sharing.

-- Your freedom to be you, includes my freedom to be free from you.

View 404 - Not Found's profile

404 - Not Found

2544 posts in 1564 days


#7 posted 510 days ago

He probably took offence at the “pretty useless” part.

Worth pointing out to anyone in Ireland that this has nothing to do with www.woodworkers.ie

View ChuckV's profile

ChuckV

2373 posts in 2122 days


#8 posted 509 days ago

I have no problems using that site. I understand John’s response after you screamed, ” I WILL NOT BE BACK”.

I added woodworker.com to my bookmarks for suppliers to keep the balance.

There is one site that never works for me, gap.com. OK, I made that up.

-- “That it will never come again / Is what makes life so sweet. ” ― Emily Dickinson

View VinnieP's profile

VinnieP

141 posts in 1916 days


#9 posted 509 days ago

Everything works fine on the site. It’s possible it was down for a little while when you visited. Nowadays with all the hackers and whatnot they will run a denial of service so your bandwidth runs out and no one can get to it. Or, sometimes the server the webpage is on just simply doesn’t work. Just like tools. Too many scenarios to call them out like that. I could see if it happens every time I would stop shopping there.

View Mark Davisson's profile (online now)

Mark Davisson

476 posts in 1912 days


#10 posted 509 days ago

I have an increased respect for Woodworker’s Supply.

-- I'm selfless because it feels so good!

View redryder's profile

redryder

2102 posts in 1697 days


#11 posted 509 days ago

dubsaloon: your communication skills are right up there with your projects…...........................

-- mike...............

View huff's profile

huff

2779 posts in 1880 days


#12 posted 509 days ago

Nathan,

Just curious; what does the GITOS/IBM stand for after your signature?

-- John @ http://www.thehuffordfurnituregroup.com

View RussellAP's profile

RussellAP

2938 posts in 881 days


#13 posted 509 days ago

I once had a problem with a vendor, they sent me reciepts for my purchases but didn’t tell me what I purchased. I sent them an email telling them it might be to their advantage to include the item I purchased in the receipt and also a link to their site might increase their business.
The owner emailed me thanking me for my ideas and now the email receipt has a link to his site and an itemized list of items purchased.

If I had sent an email like yours, nothing would have been done.

-- A positive attitude will take you much further than positive thinking ever will.

View Roger Clark aka Rex's profile

Roger Clark aka Rex

6940 posts in 2030 days


#14 posted 509 days ago

I browse the site often and have never had a problem, but lets face it sometimes sites do have problems which are quickly restored. Shit happens, just wait for it to flush.

-- Roger-R, Republic of Texas. "Always look on the Bright Side of Life" - An eyeball to eyeball confrontation with a blind person is as complete waste of Time.

View RetiredCoastie's profile

RetiredCoastie

999 posts in 1778 days


#15 posted 509 days ago

”I was on your site and noted it is pretty useless. Nothing I clicked opened. I WILL NOT BE BACK”.

Usually when one has a problem with a retailers site they attempt to contact them and let them know they’re having a problem accessing their site and they are usually specific as to the problem that they are having. That is if one truly is interested in their products. I notice that your statement that you made is more of an accusation than a request for help in navigating the website. On the bottom of their page is a tab that allows you to access customer support and within that area are phone numbers and e-mail addresses for you to contact them. If their site has a problem they usually want to know it so they can fix it and sometimes it could be the way the potential customer has their browser set. But from the way it sounds there is no way for someone as perfect as yourself to have anything out of place or not set correctly.

The day and age where the old adage of “The Customer is Always Right” is true to a point except when the potential customer is rude to the point of being obnoxious. I’m sure they’re devastated over your displeasure and refusal to return to their website.

Another reason to shop Woodworkers supply!

-- www.thepatriotwoodworker.com Proud Supporter of Homes For Our Troops

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