Shame on Menards, shame on me...

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Forum topic by BootsTripp posted 02-13-2013 03:02 AM 1752 views 0 times favorited 14 replies Add to Favorites Watch
View BootsTripp's profile


35 posts in 2175 days

02-13-2013 03:02 AM

I should have known better and inspected my door more closely upon pickup….
I ordered a solid oak, 5-panel, pre hung, LEFT hand in-swing door from Menards on November 17th and was given a Dec. 14th store arrival date. After one excuse, then another excuse, then finally a few more excuses, my door was finally ready for pickup the last weekend of January.
After a couple busy weekends I finally got around to un-packaging my door to install it this evening. Turns out it’s a RIGHT-hand door.

Well, I’m venting mostly, but also am interested in your opinions on how much I should fight Menards for a refund ($365) and deal with what I’m sure will be a hassle, or if I should invest the time down in the shop reversing the swing so it’ll work with my project. I’m just not sure I’ll be able to reverse it and make it look like it wasn’t a fix-job.

I think I’ll build my own doors from now on… this hasn’t been a fun process.


-- The Dude abides

14 replies so far

View lumberjoe's profile


2899 posts in 2211 days

#1 posted 02-13-2013 03:06 AM

Screw that. If my order CLEARLY states a left opening door and they gave me a right, they are getting me a new one and a 25% discount for my wasted time.


View nwbusa's profile


1021 posts in 2249 days

#2 posted 02-13-2013 03:10 AM

Time to raise a little hell with Menards IMO.

-- John, BC, Canada

View BootsTripp's profile


35 posts in 2175 days

#3 posted 02-13-2013 03:14 AM

That was my initial thought too. Especially when the clown who answered the phone in the millwork department told me there is a 25% restocking fee for custom products. I had to re-explain to him that this was a manufacturing mistake and I wouldn’t listen to any restocking fee nonsense. He continued on that there might be something the manager could do to make an exception… like they’d be doing me a favor.
Now that I’ve calmed down I wonder if I’m better off trying to reverse the swing myself instead of drudging through the “process” again.

-- The Dude abides

View FirehouseWoodworking's profile


705 posts in 3236 days

#4 posted 02-13-2013 03:14 AM

You bet lumberjoe! And having worked for big box lumber stores, I know they will do that rather than risking losing your business and the business of all the friends you will tell!

BootsTripp, it would NOT at all be a waste of your time. It most certainly is what you paid for – good customer service. If your order unmistakeably states you ordered a LEFT swing door and you got a RIGHT swing door, it is irrelevant that you took two weeks to unwrap it! They will make it right, I’m sure. You might have to climb up the food chain in the store until you get to the store manager, or even the regional or district manager, you deserve what you ordered and paid for!


-- Dave; Lansing, Kansas

View ShaneA's profile


6909 posts in 2561 days

#5 posted 02-13-2013 03:18 AM

The main bummer is that for a left swing door you are the back of the line again. Hopefully it will not take a couple months again. Frustrating stuff. Restock fee for their error? that is funny in an unfunny way.

View BootsTripp's profile


35 posts in 2175 days

#6 posted 02-13-2013 03:20 AM

Thanks for the encouragement…. I’ll take your advice.

-- The Dude abides

View NormG's profile


5927 posts in 2966 days

#7 posted 02-13-2013 03:36 AM

Keep those boots on and knock the saw dust of someones pants

-- Norman - I never never make a mistake, I just change the design.

View Fred Hargis's profile

Fred Hargis

4945 posts in 2456 days

#8 posted 02-13-2013 11:53 AM

I don’t think you’ll have any fight at all with Menard’s. In my experience they have always been extremely easy to deal with, and that includes a few special order mishaps. If it’s their fault, they should be more than accommodating. But I would be interested to hear what happens, please post back with the follow up.

-- Our village hasn't lost it's idiot, he was elected to congress.

View JoeinGa's profile


7735 posts in 1969 days

#9 posted 02-13-2013 12:04 PM

Be firm, but be POLITE>

You get more flies with honey, than vinegar

-- Perform A Random Act Of Kindness Today ... Pay It Forward

View Sandra's profile


7207 posts in 2038 days

#10 posted 02-13-2013 12:40 PM

I agree with the a/n comments. Take it back and just as joe says, be ‘firm but polite’.

-- No, I don't want to buy the pink hammer.

View Marcus's profile


1163 posts in 1982 days

#11 posted 02-13-2013 12:45 PM

I think you’re a bit worked up over nothing at this point. I am guessing if you take the door back and say that it is the wrong door, they’ll refund/exchange without any issues. If they do put up any fight, just say the project was delayed by this door arriving late.

View helluvawreck's profile


30765 posts in 2829 days

#12 posted 02-13-2013 01:37 PM

I would not let it go. You need to tell them. When we were in business we even let people bring back left over molding as long as it wasn’t damaged.

helluvawreck aka Charles

-- helluvawreck aka Charles,

View BootsTripp's profile


35 posts in 2175 days

#13 posted 02-13-2013 01:59 PM

You were all right… I woke up this morning to find i was copied on an email straight from the manufacturer in which they apologized and requested that menards refund me and bill the costs back to them. Much easier than i thought it would be.

-- The Dude abides

View Marcus's profile


1163 posts in 1982 days

#14 posted 02-13-2013 02:16 PM

Glad it worked out for you. Maybe I’m just optimistic, but I think most of the time people want to do the right thing.

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