Lee Valley FANTASTIC customer service

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Forum topic by MrWoody posted 09-12-2008 08:00 PM 960 views 0 times favorited 7 replies Add to Favorites Watch
View MrWoody's profile


328 posts in 4009 days

09-12-2008 08:00 PM

I had to go out this morning and when I returned home there was a letter in the mail box from Lee Valley.
Oh, oh, what did I do wrong?
Well early June I purchased a Stronghold chuck for my lathe. Apparently in the new catalogue the price is reduced ( I didn’t look, I already have one). Lee Valley sent me a cheque for the difference including taxes.
Their good customer service has been discussed before but I was still taken aback.
Three guesses where I’ll be spending it.

-- If we learn from our mistakes, I'm getting a fantastic education.

7 replies so far

View CharlieM1958's profile


16281 posts in 4453 days

#1 posted 09-12-2008 09:06 PM

I’ve always had great experience with them, but this is really above and beyond!

-- Charlie M. "Woodworking - patience = firewood"

View toyguy's profile


1672 posts in 4072 days

#2 posted 09-12-2008 09:14 PM

Great score…....... That should pay for our coffees this morning.. LOL No doubt about it… Lee Valley is tops.

-- Brian, Ontario Canada,

View jimp's profile


208 posts in 3996 days

#3 posted 09-12-2008 10:37 PM

I had the same thing happen to me. A couple of days ago, I got a letter from Lee Valley (I thought I didn’t something wrong or something was on backorder, because I just placed on order with them). Inside was a check and a note saying the price on the metal detector that I bought has changed in the new catalog and here is your refund.

Thank you Lee Valley!!! I’m one happy customer and I will always do business with them.

-- - Jim, Carroll, OH

View MsDebbieP's profile


18618 posts in 4395 days

#4 posted 09-13-2008 01:53 PM

Robin Lee told me that they do that, when I interviewed him last year… but that’s the first “real life” story that I’d heard.. very cool!!!

-- ~ Debbie, Canada (, Young Living Wellness )

View Mark Shymanski's profile

Mark Shymanski

5623 posts in 3947 days

#5 posted 09-13-2008 02:34 PM

Way cool! I am even more impressed with Lee Valley now. I hope they read this and know that their customer base is really impressed.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

View Douglas Bordner's profile

Douglas Bordner

4035 posts in 4299 days

#6 posted 09-13-2008 03:22 PM

Then add to the mix the tool innovation from the Veritas line, plus the gardening and hardware lines. Lee Valley is just superb. I even think the ad copy in the catalogue is a cut above, and sprinkled throughout there are helpful hints and factoids. If you aren’t on their distribution list, you should enroll.

-- "Bordnerizing" perfectly good lumber for over a decade.

View LeeinEdmonton's profile


254 posts in 3816 days

#7 posted 09-14-2008 04:24 AM

I bought the router bit jack back in the day’s when Robin’s dad was still the president. On getting it home I discovered the side lock handles on the jack would not clear the housing of my router. I returned the jack along with the suggestion the jack housing be threaded to accept the side locks from either side of the jack housing. Lo & behold, I receive a package some weeks later with a new bit jack threaded as suggested no charge. For me Santa had arrived early that year.

-- Lee

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