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Forum topic by SteviePete posted 02-07-2013 05:52 PM 598 views 0 times favorited 4 replies Add to Favorites Watch
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SteviePete

224 posts in 1959 days


02-07-2013 05:52 PM

Topic tags/keywords: humor rant vacuum logistics tolerance of mediocracy suppliers non-service lta-less than adequate

So I gets this Feb 2013 sale catalog and I reads all the small print. Still, not detered, I call to place an order.
The hearing deficit lady answering tells me how much they appreciate my business. Twice. Finally, Jeff answers. Being well prepared with item number and product description, Visa number, phone and address all set; I begin my order. Ordered Signmaker’s templates from the back page: out of stock until late March. Thats OK because the bits for these templates are also backordered until April 1. The other sign maker router bits on Page 31 shouldn’t be used with these bits they are for the old style (also on Page 31). Finally, The clamp rack on Page 43 (This will by my special 20% discount item because they appreciate my business.) is on back order, till March too. Well, at least they won’t charge my visa card until the items ship. er… Or will they?
So, being a good American, Veteran, Taxpayer willing to do my part to stimulate the economy all I can shoot is snake-eyes. I hope the Harbor Inn Bar does not have the beer on back order.

Wouldn’t you think before you sent out a sales catalog you might have the items ready to ship. It’s because they know their customers are in large part Americans, Veterans and Taxpayers will to take what is served up without complaint. There, now I feel better. Waiting for more snow. On Wisconsin. Steve

-- Steve, 'Sconie Great White North


4 replies so far

View Bruce Taylor's profile

Bruce Taylor

20 posts in 594 days


#1 posted 02-07-2013 07:07 PM

Ranting is good and your points are well taken – sort of.

Unfortunately, catalogues don’t get compiled and printed overnight and stock levels always change. So I would have to say “Give these guys a break” for now. At least your order is placed and you will get the stuff as soon as everyone else.

I’m fortunate in some ways – I have a Rockler store just 65 miles south (in Seattle) and I just nip in when I need something. Most things are on the shelf.

Good luck!

-- Captain Bruce, Washington State

View Brandon's profile

Brandon

4138 posts in 1607 days


#2 posted 02-07-2013 07:24 PM

Sometimes I’ll get their catalog which lists their sales. Without fail about 75% of the stuff I’m looking to get is out of stock in the store. I don’t understand why they don’t overstock the sale items in the catalog prior to the sale. I feel like it’s just a ploy to get people into the store.

-- "hold fast to that which is good"

View Bill White's profile

Bill White

3455 posts in 2616 days


#3 posted 02-07-2013 08:40 PM

I have a Craftsman sign router kit that you can have FREE for shipping.
Bill

-- bill@magraphics.us

View Richard's profile

Richard

400 posts in 1347 days


#4 posted 02-07-2013 09:06 PM

Rockler is not a super deep pockets kind of company. The store are all independent operators. I work about 10 minutes or so from Rockler’s HQ and the local franchises here don’t have everything either.

Bruce is right, catalogs are planned well ahead of time and any disruption in supply or miscalculation of needed stocking levels can lead to shortages.

I don’t pretend to know what’s going on internally at Rockler, but I did have my own small business a few years ago. It was difficult to justify hanging on to stocking levels above and beyond my immediate needs because I could always get more from my wholesalers in a relatively short period of time. The problem with that way of operating is that I am left at the mercy of my suppliers. Any hiccups from them (and there was always something) was reflected in my business.

It would not surprise me in the least if Rockler has the same issues.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

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