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Forum topic by b2rtch posted 549 days ago 1075 views 0 times favorited 22 replies Add to Favorites Watch
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b2rtch

4286 posts in 1646 days


549 days ago

Last week,I sent this email to KLINGSPOR:

I am your customer for several years.
I have always been very satisfied by your service and your products until my last order.
I ordered a bargain box of sand paper as I already did in the past and I received a box of trash.
I already ordered bargain boxes in the past and I always was very satisfied. This time the box is full of five pounds of useless trash.
I want either a full refund or a box of stuff that I can actually use.
Thank you.
Bertrand

This morning I received this message:

Melanie Marlowe <mmarlowe>

5:54 AM (1 hour ago)

Dear Mr. xxxxx,

A no charge order 1788825 has been placed with another Bargain Box.

Please note, these Boxes come to us pre-packaged and are normally sold AS IS.

If this Box does not meet your needs you may want to consider buying the Adhesive Rolls in the size and grits that you require.

Thank you.

-- Bert


22 replies so far

View HorizontalMike's profile

HorizontalMike

6914 posts in 1511 days


#1 posted 549 days ago

Bert,
Are you actually saying you received “trash”, as in someone opened it up, took the product and filled it with household/office throw away trash?

OR, are you saying that the “sanding” products were of such low quality to be considered trash?

-- HorizontalMike -- "Woodpeckers understand..."

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b2rtch

4286 posts in 1646 days


#2 posted 549 days ago

I am trying to say that what I received is useless.

-- Bert

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helluvawreck

15404 posts in 1464 days


#3 posted 549 days ago

I agree, they have excellent customer service and quality products. We used them for years.

helluvawreck aka Charles
http://woodworkingexpo.wordpress.com

-- If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music which he hears, however measured or far away. Henry David Thoreau

View teejk's profile

teejk

1206 posts in 1282 days


#4 posted 549 days ago

Perhaps “bargain box” means exactly that (i.e. roll the dice, deal with it)? That’s my take on the e-mail you got.

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b2rtch

4286 posts in 1646 days


#5 posted 549 days ago

I ordered bargain boxes several times in the past and I was very pleased with what I got not this time.

-- Bert

View teejk's profile

teejk

1206 posts in 1282 days


#6 posted 549 days ago

well Bert…I’m not familar with your vendor nor “bargain box” (that tells me I’m buying discontinued/reject/overstock products). maybe you got lucky in the past and what you got this time is what you paid for? Slot machines don’t show cherries on every pull!

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Tedstor

1369 posts in 1230 days


#7 posted 549 days ago

I do have to agree. The terms “Grab bags” and “bargain boxes” infer that the purchase is somewhat of a gamble. At least in my mind anyway. BUT- if the entire box was creased-up pieces of 1500g; I might cry foul too.

View HorizontalMike's profile

HorizontalMike

6914 posts in 1511 days


#8 posted 549 days ago

IMO, and only IMO, it appears to me that Bert is attempting to lay the groundwork for ‘someone else’ to bad mouth Klingspor. Bert apparently lives in “ME’jipped” along dat’ river, yew ‘noze… Da’ Nile and doesn’t want to be identified as the culprit.

Bert, your posts on this thread are so thinly veiled that even I would lend you my doo-rag to cover up. I am actually embarrassed for you.

-- HorizontalMike -- "Woodpeckers understand..."

View lumberjoe's profile

lumberjoe

2827 posts in 846 days


#9 posted 549 days ago

Bert, or is this a “Klingsor took care of me” thread? Melanie replied that they were sending out another box free of charge, which fulfilled the request you sent them via email.

-- www.etsy.com/shop/KandJWoodCrafts

View b2rtch's profile

b2rtch

4286 posts in 1646 days


#10 posted 549 days ago

What are you talking about Mike?
I recommend Klingspor every time I can.
I buy all my abrasives from them.
I am (except this time) a very happy Klingspor’s customer.
Notice that I posted this post to congratulate Klingspor for heir excellent customer service.
Have you been drinking or smoking something?
I could upset by your insinuations by I choose not to be.
Mike do not be embarrassed for me when I am not embarrassed in the least fpr saying god things about Klingspor.
Thank you anyway.

-- Bert

View Tennessee's profile

Tennessee

1447 posts in 1112 days


#11 posted 549 days ago

I have bought two of the bargain boxes, and to be honest, was thrilled both times. My only complaint is it comes rolled up, the sheet stuff, and it has been rolled for so long it takes a little time to rid itself of the memory. But it is outstanding paper, (my go-to paper now for hand sanding), seems to last forever, and you don’t mind throwing a bit away a little quicker since the stuff is so low priced.
The other box I bought was the narrow roll stuff for use on lathes and round pieces. It also comes in higher grits for polishing up. I usually keep two three little rolls on the bench and just grab a piece when needed. I think I got 37 rolls, or something like that, in the box. All good, healthy rolls, last a long time.

May not be the best of all worlds if you need specific grits and stuff, but for general sanding, it suits me OK. I do still keep a three drawer setup of discs, and 1st quality graded sheets for important stuff.

-- Paul, Tennessee, http://www.tsunamiguitars.com

View bbc557ci's profile

bbc557ci

541 posts in 672 days


#12 posted 549 days ago

Sometimes ya do gets what ya pay for….......

-- Bill, central NY...no where near the "big apple"

View HorizontalMike's profile

HorizontalMike

6914 posts in 1511 days


#13 posted 549 days ago

Posts #2 and #6 seem to point to the negative Joe, though good question. Many of us are a bit puzzled with this.

-- HorizontalMike -- "Woodpeckers understand..."

View derosa's profile

derosa

1532 posts in 1433 days


#14 posted 549 days ago

The only issue I had with their grab box of sheets was figuring out which grit is which, still need to spend some time on that. Can’t argue with it being good quality paper with good stiff backs. Their box of adhesive backed rolls rolls however was another story. Supposed to be a range of grits from rough to fine; received 4 rolls of 80 grit alone and nothing finer then 150. Ialso found that the adhesive backing really isn’t very adhesive.it will however still last me years of lathe work with no problemsand I think that the backing is strong anough to make some belts for the bandsaw to do belt sanding.

-- --Rev. Russ in NY-- A posse ad esse

View kdc68's profile

kdc68

1940 posts in 874 days


#15 posted 549 days ago

”.........apparently lives in “ME’jipped” along dat’ river, yew ‘noze… Da’ Nile …............”

No offense to Bert, but I have to admit, that was funny

-- Measure "at least" twice and cut once

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