rigid router #2911 plunge seized

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Forum topic by allwood posted 01-12-2013 02:09 PM 1354 views 0 times favorited 5 replies Add to Favorites Watch
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80 posts in 1588 days

01-12-2013 02:09 PM

i purchased the rigid router model #2911 about a year ago, it came with a fixed base and a plunge base. i’ve enjoyed using the router, but always with the fixed base as i have a larger makita that i always use for plunge routing. the problem arose the other day when i went to use the rigid plunge base, it works fine until i clamp the motor into the plunge housing, then it ceases up solid and no amount of anything will make it plunge. i have tried dry graphite powder, wd 40, zep 45, paste wax, but nothing works. i have tried to watch what happens when the motor is mounted and clamped, but i cant see any thing changing. and no i didn’t register for the warranty because i never got around to it.i’m going to pack it up to send away for “repairs” but not confident that home depot will be capable in helping. the last rigid product i sent away for repairs was returned to me dirty, grease finger printed and a completely different model than what i sent them, which they insisted was what i sent them. different story. anybody have any other suggestions for me to try before i send it away?

5 replies so far

View Dan Krager's profile

Dan Krager

3232 posts in 1658 days

#1 posted 01-16-2013 03:30 AM

You’ve probably already moved on. And I don’t have a router like this, so what I can tell you here may have limited value.
It’s clear that something is changing when the motor is clamped in. I’m assuming the base plunges OK without the motor. Does it plunge OK when the motor is put in but not clamped? Has the plunge base been dropped? It almost seems that the posts aren’t lined up quite right and the extra tension from the motor clamp binds them up. I hate to even mention this, but have you verified that you are tightening the correct knob? You might be tightening the plunge lock???! (I told you I hated to ask that… :) My Festool router took some getting used to for plunging.
Let me know how you make out. I would hate to send it back, too.

-- Dan Krager, Olney IL There are three types of people...those who are good at math and those who aren't.

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80 posts in 1588 days

#2 posted 01-16-2013 04:47 AM

Thnx, the base plunges fine by itself, the base has never been dropped as it hasn’t been used yet until now, and yes I even double checked that the right levers/knobs are being tightened and not tightened ( yes it’s fine that you asked cause it made me laugh only because my wife asked me the same thing). I’m going to take it into Home Depot on my next trip to see what they have to say, probably just give me the address to the nearest repair shop, so I’ll see from there. I ended up buying a new hitachi model km12vc. At least it works well so far, we’ll see over time. Thnx again for some input.

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80 posts in 1588 days

#3 posted 01-19-2013 01:18 PM

well i finally made it into home depot to find out where to take my router for repairs, and they gladly handed me a map with all the directions and info i needed to find the recommended repair facility. Out of curiosity i decided to check out the model on display and it did the same thing, it would not plunge for all the effort in the world. tried one in a box brand new and the same thing, when i proceeded to show the tool representative what i was talking about, he didn’t understand the problem, SURPRISE!!!. oh well maybe the repair facility will understand. i am also going to try and contact some one at rigid who might listen. (hahaha)

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80 posts in 1588 days

#4 posted 02-25-2013 01:50 PM

well i finally got it together and arrived at the repair center. the repair man asks me, “what do we have hear?” to which i replied ” a router.” and he replied ” oh thank you i thought it was another door stop. this is my first day on the job and i don’t know anything about tools.” and then we both laughed. so then he says that all i need to do is throw out the plunge base and use it as a fixed base router. rigid didn’t machine the posts accurately enough and the cost to maybe solve the problem is not worth the money considering it only cost me $160 to buy the set. he also said he has yet to see one work in the last year or so. he also said he has been in contact and they don’t seem to have answers. so now i have a nice fixed base router that works great and now i have a nice new hitachi set that works great, especially the plunge base.

View syenefarmer's profile


429 posts in 2505 days

#5 posted 02-25-2013 03:53 PM

If it were me, I would not put up with that non-answer from the service center. I would ask them to put in writing all the things he told you, expecially the parts about what he claims the mfg. told him. With that letter in hand and your original or a copy of your original receipt take the whole combo kit back to HD and ask for a full refund or an acceptable to you replacement combo. Your set is still covered under the 3 Year Warranty so if they can’t fix it they need to make it right. As an aside, have you called and spoke with the people at Ridgid Customer Service about this? I would not just take the word of the guy at the Service Center that you’re SOL as under their standard warranty you’re not! If the Service Center isn’t willing to put in writing what comes out of their mouth then maybe a second opinion from another Service Center is in order.

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