LumberJocks

New meaning to "not having a leg to stand on" with Grizzly

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by kdc68 posted 01-09-2013 01:12 AM 1281 views 0 times favorited 25 replies Add to Favorites Watch
View kdc68's profile

kdc68

1996 posts in 967 days


01-09-2013 01:12 AM

Topic tags/keywords: humor

I received my new Grizzly G0661 Table Saw yesterday afternoon. I was anxious to get started to at least assemble the stand and be ready for when I can get help lifting the saw down to my workshop.

Assembly instruction one:
Attach the upper stand braces to the top holes of the left and right legs….....Ah-oh !! and a few explicits

Needless to say four right legs aren’t gonna work. It was too late to call Grizzly that night. I called first thing in the morning. I explained the situation and they said they would send out 2 left legs right away via UPS. Probably get them in 3 to 5 days. Bummer. I think all the loose parts are fine. The saw is upside down in the box. The bottom side of the saw seems fine. I haven’t attempted to lift it out of the box myself, thought I’d wait for help, and the legs I need.

I didn’t freak out too much. I’ve dealt with Grizzly customer service before with good outcomes. CS said they were sending to my email a UPS return label for the extra legs because they want them back for the cost factor. I laughed and said that somewhere out there is a saw that is two right legs short

-- Measure "at least" twice and cut once


25 replies so far

View Grandpa's profile

Grandpa

3190 posts in 1365 days


#1 posted 01-09-2013 01:15 AM

I’ll bet you are correct. Somebody has too many right legs. LOL Sorry for this…for you. Bummer of a day when you want to get on with making something.

View Dusty56's profile

Dusty56

11664 posts in 2378 days


#2 posted 01-09-2013 01:23 AM

They look all right to me ! Sorry for your misfortune.

-- I'm absolutely positive that I couldn't be more uncertain!

View shampeon's profile

shampeon

1378 posts in 873 days


#3 posted 01-09-2013 01:23 AM

What’s going on with Grizzly QA recently? This is the third thread in the last week about a major tool purchase with problems (jointer w/ terrible paint, bandsaw w/ peeling sheets of paint, missing table saw legs). I’ve had some order screw ups, and have been fine with their customer service, but for major tool purchases I’d rather not have to immediately contact CS to get something made right. It’s not like these problems were subtle.

-- ian | "You can't stop what's coming. It ain't all waiting on you. That's vanity."

View DKV's profile

DKV

3188 posts in 1194 days


#4 posted 01-09-2013 01:29 AM

When you send the right legs back you won’t have any left :-)

-- Have fun and laugh alot. Life can end at any moment. You old guys out there know what I mean...

View NormG's profile

NormG

4259 posts in 1694 days


#5 posted 01-09-2013 01:35 AM

Well things like this happen, sounds like they are trying to make good, let us now how it works out

-- Norman

View knotscott's profile

knotscott

5516 posts in 2065 days


#6 posted 01-09-2013 01:37 AM

Well that’s a bummer. I don’t think it’d be asking too much to have them throw in something like a $25-$30 saw blade for the inconvenience. They have a couple of Delta Industrial blades on sale for < $30.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View fuigb's profile

fuigb

195 posts in 1647 days


#7 posted 01-09-2013 01:56 AM

Someone on Grizzly’s end just didn’t care or was stupid. Those legs are different parts, meaning different bins. When one bin runs out before the other a question should have been asked.

Up here (Michigan) we were recently discussing a run of approximately 2,000 vehicles which were assembled WITHOUT a brake caliper on one of the wheels. The system was preassembled in Asia by a supplier, so at least none of our guys are really to blame. But still, someone in a factory somewhere had a pile of calipers that grew to 2,000 before someone asked “holy crap, why are these things still here?”

-- - Crud. Go tell your mother that I need a Band-aid.

View derosa's profile

derosa

1556 posts in 1525 days


#8 posted 01-09-2013 01:57 AM

I think the last week or so of grizzly posts have pretty much confirmed that I would never deal with the company. Seems like too many responders have had to deal with their customer service dept. And while it may be easy to deal with that doesn’t mean I’d want to have to deal with them. Feels like most of the grizzly shoppers could have saved some cash and just gone to HF for the same level of quality.

-- --Rev. Russ in NY-- A posse ad esse

View kdc68's profile

kdc68

1996 posts in 967 days


#9 posted 01-09-2013 02:14 AM

If this was first purchase and first time dealing with Grizzly, I’d be concerned. But it isn’t and I’m not. I’m happy with the Grizzly tools I own. Many others are too. But we don’t always hear about the good. Stuff happens. I thought I’d share some humor

Dusty56 & DKV- thanks for the laugh !

knotscott – well too bad I didn’t think of something like that…maybe a ZCI or something

-- Measure "at least" twice and cut once

View Straightbowed's profile

Straightbowed

717 posts in 988 days


#10 posted 01-09-2013 02:21 AM

I myself have ben well satisfied with grizzly bear products of course I try to buy equipment that I think will be a good pruchase and heavy enough to withstand punisment for a long time but hope you get ething took care of and are happy with your saw maybe a little better Qaulity control needed at the staging grounds at shipping, these things get put on a ship and take a cruise before they get here maybe HO TING TO was having a bad hair day when he boxed this baby up good luck with your saw happy new year

-- Stevo, work in tha city woodshop in the country

View knotscott's profile

knotscott

5516 posts in 2065 days


#11 posted 01-09-2013 02:36 AM

”I think the last week or so of grizzly posts have pretty much confirmed that I would never deal with the company. Seems like too many responders have had to deal with their customer service dept. ”

Sadly – It’s not just Grizzly….Delta, Jet, Ridgid, Craftsman, GI, Steel City, Rikon….they all have issues. On a percentage basis, I’d bet that Grizzly defect rates are lower than most….since they sell higher numbers than most, the number of reports are higher too.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View HorizontalMike's profile

HorizontalMike

6948 posts in 1604 days


#12 posted 01-09-2013 02:42 AM

knotscott +10

-- HorizontalMike -- "Woodpeckers understand..."

View kdc68's profile

kdc68

1996 posts in 967 days


#13 posted 01-09-2013 02:49 AM

knotscott – Your absolutely right !

I encourage anyone to try and get something resolved as quickly with Delta, Jet, Craftsman,....I have personally experienced and read many many more issues about poor customer service from those mentioned here. Grizzly has 1-800 #. When you call, you talk to someone right away, and they work with you to get it resolved.

-- Measure "at least" twice and cut once

View Steve's profile

Steve

90 posts in 690 days


#14 posted 01-09-2013 03:02 AM

Well my General Canada cabinet saw sits in Windsor Plywood awaiting my return home from work. Took a while to get it but I have to be a little patient once in a while. Not a good idea to order things in December. When I get home and unpack it I hope there are no issues with the saws. Review of unpacking, assembly and photos to come. Sure hope you Grizzly purchasers start having a little better luck, its a real letdown when you order something and it is damaged or missing parts. You would think Grizzly customer service would bend over backwards to compensate its customers when these things happen.

View ruel24's profile

ruel24

78 posts in 983 days


#15 posted 01-09-2013 03:15 AM

Katdaddy, Ho Ting probably just ran off a run of Jet and Powermatic machines, right before switching the color to green and tan. A lot of these machines are made by the same manufacturers in Taiwan and China and they even have interchangable parts.

showing 1 through 15 of 25 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase