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Busy Bee Bandsaw -final verdict

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Forum topic by Sandra posted 01-08-2013 08:14 PM 2317 views 0 times favorited 78 replies Add to Favorites Watch
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Sandra

4444 posts in 729 days


01-08-2013 08:14 PM

Topic tags/keywords: question bandsaw busybee customer service

Egads, my Craftex 14” bandsaw arrived today. I got the stand put together, the pulley on the motor and then the mobile base assembled. When I started to take the packing material away from the body of the saw however, this is what I saw. The paint has peeled over several inches. Below table level the paint has bubbled also, but not yet peeled.

So I’m waiting for a call back from BusyBee customer service. I’m quite certain that I can return it no problem. My question though is this – if it’s only cosmetic, is there any reason not to keep it, if they offer a discount???

Any thoughts would be appreciated.

-- No, I don't want to buy the pink hammer.


78 replies so far

View PurpLev's profile

PurpLev

8476 posts in 2303 days


#1 posted 01-08-2013 08:19 PM

unless you see cracks in the casting this IS just cosmetic. to answer your question – is there a reason not to keep it – thats is up to you. this is brand new item, some people like to have new things looking new.

If this is steel under the paint, and it is unprotected, it would/could rust long term which might mean more maintenance on your part (or paint it yourself).

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View Bagtown's profile

Bagtown

1712 posts in 2384 days


#2 posted 01-08-2013 08:42 PM

If it was me, I’d push pretty hard for a LARGE discount.
If they have to take it back, it will cost them for shipping for the return, shipping for another saw, sending that saw back, repainting it. If they offer you $50.0 or $100.00, tell them to come and get it and to hurry up with the new saw.

Mike

-- Mike - In Fort McMurray Alberta

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Sandra

4444 posts in 729 days


#3 posted 01-08-2013 08:48 PM

Thanks Mike, that’s my train of thought at this point as well. Shipping cost 120.00 one way, so I can’t imagine they wouldn’t be open to some reasonable solution.
Of course if I don’t keep the bandsaw, they can take back the extra blade, the Kreg fence and the mobile stand I purchased as well.
I like new tools to be, well, new. But I can be influenced through my pocketbook.
It’s my first time dealing with Busy Bee so I’ll post an update when I hear from them.

-- No, I don't want to buy the pink hammer.

View Surfside's profile

Surfside

3154 posts in 828 days


#4 posted 01-08-2013 08:54 PM

I ordered somewhere a band saw accessory and it was slightly damaged when it arrived. I called the company to ask for a rebate instead of returning it to get new one. It’s more hassle free somehow!

-- "someone has to be wounded for others to be saved, someone has to sacrifice for others to feel happiness, someone has to die so others could live"

View DocSavage45's profile

DocSavage45

4999 posts in 1497 days


#5 posted 01-08-2013 08:58 PM

Don’t know aboutthis product. Did you see it in person before purchase? Most tools of this size are powder coat paint. Might be an indicator of the quality. This is the first step. as mentioned before is that metal or primer underneath?

I’m concered about function and quality if the finish is weak? Just some thoughts for consideration.

-- Cau Haus Designs, Thomas J. Tieffenbacher

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Sandra

4444 posts in 729 days


#6 posted 01-08-2013 09:32 PM

Doc, there’s a lot of chatter on canadianwoodworking.com about Grizzly and BusyBee
The talk is that Grizzly and BusyBee are owned by brothers and that there is some type of agreement/non-competition thing in place. The owner of Busy Bee, Dave Dawber, posts on Canadian Woodworking, but does not address the Grizzly/BusyBee connection.

From what I found online, the owner of Grizzly Industrial is Mr. Shiraz Balolia.
UPDATE
Anyhow – just got off the phone with BusyBee customer service. He offered a $50.00 discount so I could buy touch up paint so that I wouldn’t have to pay return shipping…. say what?? He then moved it to $100, when I told him that there were other areas bubbling. I told him that I wanted to take the saw out of the box to check the rest of it before deciding, and I would have to wait until my husband got home to do so. He then cracked a really poor joke about making sure my husband was in a good mood. I do think I have a sense of humour, but his timing was pee-poor and I politely explained that it was MY bandsaw and not my husband’s…

My gut it telling me to send everything back and be done with it….. Grrrrrr

-- No, I don't want to buy the pink hammer.

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DocSavage45

4999 posts in 1497 days


#7 posted 01-08-2013 09:48 PM

Don’t know about that and I don’t know what you paid in general. Does Busy Bee have a return policy? There is another guy in LJ’s who just bought a Grizzly table saw. Delivered by UPS? Even Harbor Frieght does better than the people you talked to.

You can go to Grizzly and check out the bandsaws. They have an instructional video about setting it up. Might help with your task?

Gotta go take down Christmas decorations while it still warm.

Good Luck!

Trust your gutt, It’s what is motivating the whole wood thing anyway?

-- Cau Haus Designs, Thomas J. Tieffenbacher

View David Craig's profile

David Craig

2135 posts in 1763 days


#8 posted 01-08-2013 09:56 PM

To me, tools add or detract from the ambiance of the shop. I think we both have smiliarities in that our shop is the place to get away from the responsibilities that take up the majority of our lives and do something that we enjoy doing. I see this as a teeter totter situation. If the discount would have been significant, you might look at the paint chips down the road and say to yourself “Hey, I got a good deal out of this.” Or, with the wrong type of customer support, it will gnaw on you everytime you have to work on it.

Your shop, your atmosphere. I would ask myself if I am going to hate myself for holding onto this tool and not sending it back when I had the ball rolling.

-- There is little that is simple when it comes to making a simple box.

View Sandra's profile

Sandra

4444 posts in 729 days


#9 posted 01-08-2013 10:48 PM

Here’s what I sent BusyBee. Unless they basically give me the saw for free, they can have it back. Looks like I’ll be travelling across the border to buy Grizzly.

Good evening Ameen,

After speaking with you on the phone, I lifted the saw out of the box to inspect the other side. There are more areas where the paint has bubbled and has peeled, or looks like it’s about to peel. I ran my hand across some of the bubbles, and several more pieces of paint chipped off. Additionally, the metal seems to be pitted with small rust spots beneath the paint.

Essentially, to prevent the saw from rusting further, I would have to scrape about 1/5 to 1/4 of the light paint off, remove the rust and then use a metal primer and paint. In other words, it would be more than ‘touching up’ and certainly not something I would expect to have to do to a brand new tool. I ordered from BusyBee based on what I read on Lumberjocks.com, an online woodworking community to which I belong. This was my first dealings with BusyBee and I’m disappointed to say the least. I was hoping to post a better story than this.

Given the extent of the paint problem, I would like to return the saw for full refund. I will also be returning the other items in my order, as they were all purchased for the saw: Kreg precision fence, bandsaw blade, mobile base and Oneida Dust Deputy. Since shipping costs $140.00, and you said that I would be the one paying, it’s not worth it for me to ask for a new saw as I couldn’t afford to return a second one should it arrive damaged also.

As it is, I now have to take apart the saw stand and mobile base and package everything back up for shipping.

Please let me know how to arrange shipping back to BusyBee.

-- No, I don't want to buy the pink hammer.

View Sandra's profile

Sandra

4444 posts in 729 days


#10 posted 01-08-2013 10:53 PM

David – as usual, you hit the nail on the head.

(Grumble grumble, sputter, snort….)

-- No, I don't want to buy the pink hammer.

View DocSavage45's profile

DocSavage45

4999 posts in 1497 days


#11 posted 01-08-2013 11:33 PM

Did you email pictures to them? Can you use Amazon? Usually the problem is with how Amazon ships if you check it out. I think it’s a good idea to see what you are getting or trust your supplier from experience.

-- Cau Haus Designs, Thomas J. Tieffenbacher

View DocSavage45's profile

DocSavage45

4999 posts in 1497 days


#12 posted 01-08-2013 11:37 PM

Sandra,

On the webb page Grizzly now shipping to Canada!

http://www.grizzly.com/

-- Cau Haus Designs, Thomas J. Tieffenbacher

View JoeinGa's profile

JoeinGa

3245 posts in 661 days


#13 posted 01-08-2013 11:44 PM

Wow, that sux. Too bad that you hafta pay the return freight. Good luck and I hope for a positive outcome.

-- Perform A Random Act Of Kindness Today ... Pay It Forward

View Mark's profile (online now)

Mark

424 posts in 629 days


#14 posted 01-08-2013 11:57 PM

Wow! Not a very good experience Sandra. That really takes all the fun out of getting new tools, especially when there is a doofus on the other end of the phone. Seems to me, if BB sold you a defective product they should be on the hook for the return. If ya don’t get any satisfaction from this guy why don’t you contact their head office (complete with pics), maybe let this guy know that’s what your going to do. Then there’s always the threat of going to the Better Business Bureau.
Good luck.

-- Mark

View bullhead1's profile

bullhead1

228 posts in 903 days


#15 posted 01-09-2013 12:00 AM

This story is what scares me from purchasing major equipment online to be shipped to my place. I like to see it, touch it, and be able to load it back in my pickup and take it back if all else fails. I feel its worth the added cost to look the salesman or manager in the eye and say make it right. Time is money and this story sure demonstrates that when you think your saving a buck it ends up costing a $100. I bought the Shopfox W1706 BS from my local woodworking tool store during their annual show for less than $100 more than the comperable Grizzly with an open stand and took it home the same day.

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