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Grizzly Sales Service / Coupon code request

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Forum topic by RDR_82 posted 604 days ago 9100 views 0 times favorited 28 replies Add to Favorites Watch
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RDR_82

34 posts in 781 days


604 days ago

Topic tags/keywords: question

Hey guys,

So I finally sold my motorcycle and I am looking to get some serious machines for my shop. I settled on Grizzly, but after talking to their reps the last couple days I have been a little frustrated with the service in their sales department. I have a 2012 catalog that has a 5% off your entire purchase coupon on it. We called to put an order through yesterday expecting that they would honor this coupon since I was ordering about $4k worth of stuff from them but they would not budge. After having my order go before their review board they said they best they could do was take away the lift gate service ($34…). They also would not honor the 2012 prices despite being 2 days removed, which dinged me another $200. Does anyone have any valid coupon codes for 5 or 10 percent off with them? I just can’t stand putting an order through knowing I should be saving at least 5%.

Thanks!


28 replies so far

View Tennessee's profile

Tennessee

1447 posts in 1148 days


#1 posted 604 days ago

Unfortunately, you got caught in that twilight zone everybody hates, the dreaded “end of year pricing increase”. Now that they also know their taxes are going up, you can bet they had that meeting quick to ensure all pricing is now 2013. Be glad you got the liftgate, in my opinion. Bummer…

-- Paul, Tennessee, http://www.tsunamiguitars.com

View Matt Przybylski's profile

Matt Przybylski

446 posts in 1012 days


#2 posted 604 days ago

I purchased my G0555LX Christmas Day and I spoke with a rep on their online chat. I explained that I misplaced my Grizzly catalog which had the coupon on it and in the spirit of the holidays if they could still honor it for me. In short, got shot down real quick. This is my second Grizzly purchase (the first was a jointer) and I don’t know why everyone praises their CS so much. My experience with their CS has been abysmal (the jointer was just a plain wreck of a purchase, I’ll write a review eventually describing what happened) and they have done very little to win me over as a customer. the only reason I bought the band saw from them is because it is highly rated by everyone on this site, it was on sale, and in comparison to other BS I looked at the best bang for the buck. I dread calling them for anything, however.

-- Matt, Illinois, http://www.reintroducing.com

View Tennessee's profile

Tennessee

1447 posts in 1148 days


#3 posted 603 days ago

Overall, my customer service has not been too bad. On my bandsaw, they sent me the wrong book, (older model), which didn’t reflect the newer table I received with the saw. I got on the phone with a CS rep who also did not have the new book, and I ended up getting a second table just like the new one I got with the saw, since their warehouse was obviously up on the changes. That was a little weird, but on my planer they were johnny-on-the-spot to ship me out a second motor when the first one failed in about 30 seconds. Only bad part, I had to install it, but the good part was I think only the capacitors were bad. The windings read good, when I took a reading a few days later.
They do seem to be in a get-it-out-now mode most of the time. Maybe on some sort of commission?

-- Paul, Tennessee, http://www.tsunamiguitars.com

View Marcus's profile

Marcus

1044 posts in 654 days


#4 posted 603 days ago

I just got a 2013 catalog in the mail, I am not seeing a coupon on it. Is there some place specific I should look? I’m not planning on any purchases anytime soon, so if its there, its yours.

View copcarcollector's profile

copcarcollector

143 posts in 751 days


#5 posted 603 days ago

My customer service experiences have been OK with Grizzly. I ordered a table saw, jointer, lathe and some other odds and ends in August 2012. The jointer arrived damaged. It did take them a week, but they arranged for pickup and shipped a new unit that was undamaged. The lathe had the quill and lead screw fused together, the quill would just spin, not advance or retract, they sent new parts quickly. I have since ordered a dust collector and workbench, both times asking email questions first that were quickly answered and the sales rep on the phone was nice as well.

I agree that 5% on your 4K order is kind of silly on their part, maybe ask for a supervisor?

I have yet to get my 2013 catalog, but the 2012 I have has a 5% coupon code on the back cover.

Good luck to you-

View Marcus's profile

Marcus

1044 posts in 654 days


#6 posted 603 days ago

just curious, how was your jointer damaged? I just managed to wrangle my new g0656 crates down into the basement and am about to crack it open.

View copcarcollector's profile

copcarcollector

143 posts in 751 days


#7 posted 603 days ago

Marcus – There is a bolt on the backside of the infeed table, that rides in an oval shaped channel, the side of the table itself was cracked there, so the bolt had nothiong to screw in to. My SD card is at home, I will try and load a photo later. Mine is the 6” 0452P

View SouthpawCA's profile

SouthpawCA

254 posts in 1867 days


#8 posted 603 days ago

I had great customer service when I had a problem with the new G0555LX bandsaw. I took all the precautions took pics of all sides of the box (the delivery guy was fine with it) – absolutely no marks on it what-so-ever. However, when I opened the box the motor cover had a big dent and the plastic fan was broken. I got online with the customer service people and told them what the problem was, emailed the pics, and my new pieces were on their way. It would have taken about 3-4 days, but Thanksgiving got in the way.

-- Don

View runswithscissors's profile

runswithscissors

909 posts in 659 days


#9 posted 603 days ago

Seems most other companies jack prices up to start, then offer great discounts and sales. Grizzly’s approach is to price cheap from the outset, but offer few discounts or sale prices. At most they may put a 5%, rarely 10% sale price on something.

View copcarcollector's profile

copcarcollector

143 posts in 751 days


#10 posted 603 days ago

Just an FYI, here is how my Grizz 6” jointer arrived. Unfortunately I did not notice this issue until I had it somewhat cleaned up and mounted on the base, an annoying task to say the least! But like I said before, Grizzly did pick it up and send a new one…

View Marcus's profile

Marcus

1044 posts in 654 days


#11 posted 603 days ago

I’m waiting for Grizzy to open so I can make a call in about the jointer I received yesterday. Same thing, box arrived in great shape, but it was pretty beat up.

View Tennessee's profile

Tennessee

1447 posts in 1148 days


#12 posted 603 days ago

The two major tools I have ordered from Grizzly, a planer and a large bandsaw, both came in crates that were so flimsy, the styrofoam was doing more then the wood. They need to look at that. Seems to be a universal thing, and wonder what the real numbers are on damage. Might be able to lower their pricing if they didn’t have to replace so much damage?

-- Paul, Tennessee, http://www.tsunamiguitars.com

View Marcus's profile

Marcus

1044 posts in 654 days


#13 posted 603 days ago

I wish I could blame mine on shipping, but it appears to be poor manufacturing/QC. The crate pieces by themselves are indeed pretty flimsy, but when when put together as a whole unit, it seems to be strong enough to get the machines from point A to point B which is their purpose I suppose.

View RDR_82's profile

RDR_82

34 posts in 781 days


#14 posted 602 days ago

As an update, I just spoke with one of the CSR reps for Grizzly online and asked if some of the 2013 catalogs have the 5% coupon code printed on them just like 2012…she said YES. So now there is no way I can put this order through without getting 5%, knowing they are offering it and just not giving it to me for some reason. I hope when I call tomorrow someone has some solid customer service sense to give me the code considering I had a valid one that expired only 5 days ago and I am spending thousands. I am going to ask them to say the words, “yes, we are willing to lose your $3500 order over $170.” I hope they actually don’t let that happen.

View Matt Przybylski's profile

Matt Przybylski

446 posts in 1012 days


#15 posted 598 days ago

Lol on the second to last line of your post. How did it turn out?

-- Matt, Illinois, http://www.reintroducing.com

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