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Rigid 4512 failure...

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Forum topic by Tennessee posted 01-03-2013 02:19 AM 1525 views 0 times favorited 32 replies Add to Favorites Watch
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Tennessee

1447 posts in 1180 days


01-03-2013 02:19 AM

Topic tags/keywords: resource

I’d put this up as a reply to a review, but this was so bizzare I thought it should make the forums, rather than a buried reply.
Bought my Rigid in July, use it maybe three times a week to cut blanks, almost always 4/4 lumber. Maybe 15 minutes of run time a week.
Had a friend coming over to trim some red oak, so thought I would raise the blade a little. Nada…
Handle got real tight and no blade movement. Tried moving it down, and it went, but got tight again. Now no movement and I noticed the handle was moving out of the saw.
Stopped and took off the back cover to find the chrome plated handle worm shaft out of its backside cast carrier, wedged under the cast gear attached to the motor. All wedged and going nowhere. What to do? Either haul it back to HD or see if I got an easy fix? This thing is hundreds of pounds, and takes hours to assemble!
I decided to try and remove the chrome shaft. After two hours, lifting the motor off its fixed rider and making the motor cast gear clear the chrome worm shaft, I found that I could pull the shaft. Found that the weight of the motor on the shaft had also put a slight bend in the chrome shaft. That I was able to straighten rather easily. But why did it work out of its carrier? Turns out the shaft is held in only with two C clips one on each of the cast carrier hole, both of which were gone, sucked away by my vacuum system. I did find one flat washer in the vacuum chamber, and one was bent up in the worm. This was a true WTF moment… There was relatively small amounts of wood dust in the saw, but I found some sawdust bound in the chrome worm, which maybe hurt, but no vacuum would have sucked out that dust which was mixed with the factory grease in the worm.

I plan on visiting my HD with receipt and chrome shaft in hand tomorrow, wanting an explanation on why the C clips came off. I also want to know if HD is prepared to do anything for me, since I am not really equipped to haul a used multi-hundred pound saw back, get another, and have to go back through all the reassembly. This saw is five months old with maybe three-four hours on it. I don’t even lower the blade after cuts, allowing the guard to protect the blade. More later!

-- Paul, Tennessee, http://www.tsunamiguitars.com


32 replies so far

View jaydubya's profile

jaydubya

183 posts in 1477 days


#1 posted 01-03-2013 02:41 AM

I wouldnt expect any explanations from HD. Hopefully they will take care of you though

View ichbinpete's profile

ichbinpete

110 posts in 1357 days


#2 posted 01-03-2013 02:59 AM

Doesn’t rigid do the limited lifetime warranty on these? Do they come onsite to fix?

-- It is better to keep your mouth shut and appear stupid than to open it and remove all doubt.

View crank49's profile

crank49

3443 posts in 1636 days


#3 posted 01-03-2013 03:01 AM

I been telling folks, based on my experience with the Craftsman 21833 (twin of the Ridgid 4512), that these saws are designed on the thin edge of barely functional. They will never be the type tool you can expect to be happy with long term.

In my view, they are right up there with most of the tools at Harbor Freight. Some will work great, many will work fine for a while, and some will never work. It’s a crap shoot.

-- Michael :-{| “If you tell a big enough lie and tell it frequently enough, it will be believed.” ― A H

View NiteWalker's profile

NiteWalker

2710 posts in 1242 days


#4 posted 01-03-2013 05:15 AM

I know you don’t want to, but I’d pack it up, get a refund and buy a better saw.

What do you do when the same thing happens with a replacement?

-- He who dies with the most tools... dies with the emptiest wallet.

View Craftsman70's profile

Craftsman70

241 posts in 790 days


#5 posted 01-03-2013 05:43 AM

Yeah, I know its painful, but I second returning it and going with a different saw. Something else is going to break down the road, and to get it repaired under warranty you’ll have to drag the whole thing to a Ridgid repair center and wait weeks or months to have it repaired. I had to wait 6 weeks just to have my cordless drill tested and the batteries replaced under warranty. It just wasn’t worth the hassle. Can’t imaging doing that for a table saw.

View RonInOhio's profile

RonInOhio

720 posts in 1530 days


#6 posted 01-03-2013 09:32 AM

If it happened to me I would be torn about wanting the same kind of saw and might move on. But every saw manufactor I would think puts out a lemon or two. I have only heard one other issue with this saw. Most other reviews have been very favorable.

That is a lot of hassle. I feel for you.

View Tennessee's profile

Tennessee

1447 posts in 1180 days


#7 posted 01-03-2013 03:05 PM

UPDATE:
Visited my Home Depot today and was told since I have owned the saw for more than 90 days, I have to haul it into my Home Depot where they will pack it up, send it to Atlanta for original repairs, and then Atlanta will send it back to the store where I can pick it up.
To make matters worse, they want it TOTALLY ASSEMBLED. Give me a break! And I have to not only bring it in, I have to take it home whenever I would get it back!! How am I supposed to lift a totally assembled saw of this size, shoehorn it into my Suburban, and get this done? She had no answer, just the look…

I got up from the desk in disgust, said they got my last dollar ever, and in total disgust threw down the chrome shaft I brought in and it went sliding down the front isle. A worker there jerked around, looked at me, and I told him while I pointed at it, “that is a piece of Rigid S**T.
I picked it up, left the store for the last time, and here is MY SOLUTION…
I stopped off at my Ace Hardware, with their well equipped hardware section, bought four 14MM external C clips, and four 14MM hardened retaining washers, (spare set should I drop or lose one), as specified by the exploded diagram I found online, paid my $3.35, and tonight I plan on reassembling the saw. When and if the blade lower/raise worm set ever fails, (or anything else major), I will sell off the saw as broken on Craigslist, and go out for a completely different brand. As my current Rigid tools fail, I will replace them with other brands.
Sorry, Home Depot. You just lost a lifetime customer on this one.

-- Paul, Tennessee, http://www.tsunamiguitars.com

View toolie's profile

toolie

1764 posts in 1294 days


#8 posted 01-03-2013 06:17 PM

petulance almost never results in satisfactory outcomes. i’d have just bought another saw (heck, it weighs less than the old 3650, and i bought and resold 9 of them when they were clearanced a few years back) and returned the older broken saw with the new receipt. end of problem. let them worry about what to do with the damaged saw. all their systems need for returns is a receipt and a tool with the same bar code.

i’d cool down and think this out more calmly.

-- there's a solution to every problem.......you just have to be willing to find it.

View 6t5Goat's profile

6t5Goat

71 posts in 1677 days


#9 posted 01-03-2013 06:38 PM

Did you call Ridgid? Ridgid is a seperate company from Home Depot.. Most Ridgid tools have lifetime service agreement.. you did register your saw didn’t you?

I have a R4511 saw.. (which is even heavier than your saw) and they would come on site to fix it.. I haven’t used that service.. but I did ask about it.. They use outside services professionals..

800-474-3443 call them.. I bet they make it right..

View toolie's profile

toolie

1764 posts in 1294 days


#10 posted 01-03-2013 06:45 PM

6t5goat…....... just to set the record straight, the only repair ridgid was authorizing onsite visits for was the arbor failure problem some 4511s had. onsite service calls are NOT part of their 3 year new tool guaranty or a feature of the LSA.

-- there's a solution to every problem.......you just have to be willing to find it.

View Cato's profile

Cato

641 posts in 1978 days


#11 posted 01-03-2013 07:00 PM

I gotta go with Toolie on this one,and say calm down and think out your options.

+1 on goats reply. You don’t want to go to HD for anything after the 90 days. Call Ridgid service or look up the largest Ridgid service center close to you and call them and explain the problem.

I still have a R4511 that I was using a lot prior to my TS upgrade last year.

I had an issue where the blade would slip and drop because of something wrong on the worm assembly.

I had the LSA and looked up my closest service center at the time, and at first they just wanted to send me the parts. I wasn’t that thrilled as there were several taper pins to knock out and I figured if I screwed up something else in doing it myself I might not have recourse.

They were fine with that and said bring her on in and we will fix whatever is wrong. I did have to haul it to them but I took off the top which made it doable to load in my SUV. They found the problem with the worm gear but replaced every part of the raising and lowering shaft, gear, pins, clips whatever, cleaned regreased and I picked it up within a week.

View MrRon's profile

MrRon

2848 posts in 1909 days


#12 posted 01-03-2013 07:31 PM

I would demand a refund from HD and tell them to come pick up this POS.

View RonInOhio's profile

RonInOhio

720 posts in 1530 days


#13 posted 01-03-2013 07:36 PM

Worked in retail for a long time. People rarely look at the warranty until after a problem occurs then expect the retailer to fix things. It doesn’t work that way. Electronics are the same way. After a period of 45 or 90 days ,or whatever the return policy is ,it then becomes an issue with the manufactor and the consumer.

So I don’t sympathize with you on this one. The terms are clearly spelled out when you make the purchase. Its unfortunate that you had a bad saw and I understand the frustration. But going in to HD and creating a scene won’t get much accomplished except perhaps you feeling better that you vented against people just doing their job.

Making a problem for them because you had one is pretty typical though. Seen it happen again and again. Unfortunately, it comes with the territory of retail and dealing with the public. Which is one reason why I changed career paths.

View Craftsman70's profile

Craftsman70

241 posts in 790 days


#14 posted 01-03-2013 07:39 PM

Another option I suppose would be buy a new 4512 and return the broken one with the new receipt. Its going to be a pain to assemble a new one and return the old one, but you’ll probably better off.

View LeChuck's profile

LeChuck

418 posts in 1728 days


#15 posted 01-03-2013 08:22 PM

Sorry to hear about the issue with your saw!

I wouldn’t waste my time returning the old saw with the new receipt. They are not fools and will see that the “old” saw is well used. I recently bought one of their well regarded spindle sanders and returned it the next day because the spindle wasn’t straight. I had not even used it even though I had taken the parts, drums, and sleeves out of their packages (some parts like the belts and its mechanism are not even wrapped in the first place) and the person commented that it was “used”. I certainly wouldn’t try to return a really used machine with the receipt for a new one. You’d most likely end up having to lug it back home.

I’m happy with my 4512 for now and hope I won’t encounter this kind of problem. To be frank, I usually have no concern for warranties on this kind of stuff because it’s such a hassle to actually make use of it. Hard enough to get the machine into my garage in the first place.

Incidentally, I decided, against my instincts, to get a second spindle sander (for me usually one lemon is enough…), and had to take that one back the next day again. I didn’t try a third one…

-- David - Tucson, AZ

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