OT Vent - 1800Flowers.com

I’ve had the same problem in the past. Apparently, the florist that is contracted to the national service has the option to reject the order it they don’t want it. Could be they are too busy, the profit on the order is not adequate, or whatever. When the order is rejected, the national service is supposed to place the order with another florist. Sometimes, there is a delay in the florist rejecting the order or the national service can’t find another florist in the are willing to take the order. When that happens, the national service is supposed to get back to the customer and refund the money. Apparently that refund part does not always happen until the customer calls and complains.

My solutions has been to avoid using the national services and locate a florist in the area and call in the order myself.

If anyone has had 100% success with the national services, I’d like to know which one. I hate it when I look like an ungrateful child when my Mom doesn’t get her flowers.

-- Dave Herron, Boise, ID -- “That which does not crash the browser, makes it stronger”

I used 1800flowers for valantines day and got very very upset. First off, My order came to me which is not where I sent it, secondly it was the wrong freakin thing. And finally it took hours to solve the problem. I was able to keep what they originally sent and they sent out the right thing immediately. So, she got two gifts for the price of one. I got irritated to the point to where I won’t use them again.

-- ~ Inspiring those who inspire me ~

I have had good success using my local florist and having them make the arrangements with the florist in the area I’m sending to. I have had nothing but rave reviews from all the recipients. I have sent all across the US. I figure it’s their business and they will figure it out. It also allows me to give a little support to my local shop as well.

-- My favorite piece is my last one, my best piece is my next one.

I try to avoid using remote floral services; too many people wanting a piece of the action. In this day and age, the Internet is the way to find a local florist. Just call them directly and place your order.
I usually try to fib a little bit, in order to ensure that the bouquet or arrangement is satisfactory. By telling them that you will be flying into the recipient’s town on the day you want the flowers delivered, they will realize that you will SEE what they delivered. The florist will therefore be a lot less likely to gyp you!

-- If Stradivarius was alive today, he'd be using Gorilla Glue.

Sounds like quite a few others have had the same experience. With something as sensitive and important it’s sure not something I’ll take a change on again.

-- Tim D. - Woodstock, GA