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Forum topic by C_PLUS_Woodworker posted 12-27-2012 10:16 PM 1030 views 0 times favorited 6 replies Add to Favorites Watch
View C_PLUS_Woodworker's profile


601 posts in 3082 days

12-27-2012 10:16 PM

Topic tags/keywords: question


6 replies so far

View Dennisgrosen's profile


10880 posts in 3290 days

#1 posted 12-27-2012 10:47 PM

how can they be convinced you don´t want both and still send one
it wuold have been natural to ask and doublecheck before doing anything ells
now they have vasted both time and money for both parts in this
instead of using 2 minuts to start with to correct it

I can´t guide you in what to do … since we have another law system here , here we can go to the bank
and say I never ordred or say I never recived the item and they will cancel the moneytransfor
and get the account right

what ever you deside …. best wishes

View derosa's profile


1577 posts in 3010 days

#2 posted 12-28-2012 01:30 AM

Just slap their return label on and send it back, they’ll refund you as soon as they get it. It may have been a glitch in their machines that did it. This email
Dear Bruce,

If you don’t want to have this item then you can just return it to the address on the return packing slip that comes with the order. All of that information should be in the packaging that was received with the order. If you have any other questions please let me know.

Rockler Order Department

was the solution. Doesn’t look from what you posted that Rockler did anything really wrong except have a glitch in their system which does happen. Sucks when it happens to you. Your email that follows this seems very antagonistic and attacking as well as unnecessary. Aaron can only go with what his computer is telling him and it probably says you ordered twice and if he had two invoices to back him up then that is what he has to go on. He even gave you copies of what he was basing it on. They will correct it as soon as you send the item back to them, so send it back and wait for the refund, it only takes a couple days.

-- --Rev. Russ in NY-- A posse ad esse

View juniorjock's profile


1930 posts in 3940 days

#3 posted 12-28-2012 03:11 AM

What happened?

View derosa's profile


1577 posts in 3010 days

#4 posted 12-28-2012 03:23 AM

Rockler may have accidentally turned his order into two separate orders with two shippings and two charges and when he complained they told him to mail it back for a refund. That wasn’t good enough for some reason.

do we know the rest of the alphabet?

-- --Rev. Russ in NY-- A posse ad esse

View b2rtch's profile


4863 posts in 3223 days

#5 posted 12-28-2012 02:26 PM

Are you over-reacting?

-- Bert

View ChuckV's profile


3175 posts in 3702 days

#6 posted 12-28-2012 02:40 PM

do we know the rest of the alphabet?

I think that if we all work together, we can get this done. The power of the Internet!


-- “Big man, pig man, ha ha, charade you are.” ― R. Waters

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