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Forum topic by ajosephg posted 08-27-2008 05:47 AM 1075 views 0 times favorited 16 replies Add to Favorites Watch
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ajosephg

1860 posts in 2305 days


08-27-2008 05:47 AM

Topic tags/keywords: question

I just downloaded the free version of sketchup. It doesn’t work – when I try to open it I get what appears to be a normal screen but there is also a screen that is titled “learning center.” If I click anywhere I get a the spinning circle that never stops. If I click on anything else I get a “not responding” window and finally the program closes. I am attempting to run it on an HP Pavilion laptop with Vista Home Premium. I am confident that it has all the latest driver updates, etc.

Before I spend time going through a drawnout trouble shooting exercise, has anybody else experienced this, and what was the solution?

It’s getting late, but I also have a Desktop running the same operating system. Tomorrow I might try to install it on that computer an see what happens

-- Joe


16 replies so far

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Patrick Jaromin

349 posts in 2576 days


#1 posted 08-27-2008 06:58 AM

This sounds an awful lot like a video driver/OpenGL issue. You might want to try changing your video acceleration settings …turning them down and see what happens. If you turn it off completely and the program works, incrementally increase until it fails again.

-- Patrick, Chicago, IL http://www.TenonAndSpline.com/blog

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Patrick Jaromin

349 posts in 2576 days


#2 posted 08-27-2008 06:59 AM

...then, of course, turn it back down a notch so that the app works. ;)

-- Patrick, Chicago, IL http://www.TenonAndSpline.com/blog

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runngt

120 posts in 2483 days


#3 posted 08-27-2008 01:58 PM

Joe,

I had the exact same problem on my vista cpu at home. I gave up and installed it at work on a xp machine. Never could get the vista to run it, locked up everytime. I re-installed it several times with no luck. Better off putting it on another machine than messing with the settings on a perfectly running cpu just for one program.

runngt

-- It seem's I just make scrap wood and saw dust most of the time !

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ajosephg

1860 posts in 2305 days


#4 posted 08-27-2008 04:02 PM

Thanks all.

I will very carefully try your suggestions. Will be walking on eggs as I don’t want to do anything to mess up my mission critical Adobe Photo Shop and Indesign programs (which work perfectly).

-- Joe

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ajosephg

1860 posts in 2305 days


#5 posted 08-27-2008 04:17 PM

Patrick
In the NVIDIA control panel I see an adjustable setting that shows performance at one end at quality at the other. You can go all performance, all quality, or halfway. There is no incremental adjustment. Is this what you were talking about vis a vis video acceleration?

-- Joe

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ajosephg

1860 posts in 2305 days


#6 posted 08-27-2008 06:12 PM

ok – I’ll look there – tomorrow. The rest of the day is booked.

-- Joe

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Grumpy

19693 posts in 2595 days


#7 posted 08-27-2008 11:25 PM

Good luck with sketchup Joe, it’s worth persevering with.

-- Grumpy - "Always look on the bright side of life"- Monty Python

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ajosephg

1860 posts in 2305 days


#8 posted 08-28-2008 03:54 AM

To all:
Sketchup now runs, all I have to do now is to go through the learning curve. Cutting to the chase, here is how to open it on a VISTA laptop (possibly a desktop as well) – Open C:Program Files/Google/Google SketchUp6/Componets/Architecture/”any”.skp file. I selected the first file there, and It opens up and runs like a champ. I created a shortcut for that file on the desktop so I don’t have to go through the tree each time. When I get serious about using it I’ll delete all the info in the “workaround” file and do a “save as” with a short cut on the desktop.

As some of you noted, it is some sort of driver problem. It seems funny that a back door way of opening the program gets around the problem. Also what is strange is that my computer was sent to the factory for a warranty issue back in January and it supposedly had all the latest and greatest drivers and bios installed. Also, I did the HP checkup today for updates, and it was up to date. Also went to the NVIDIA site and it looked like their latest driver was released in May 2007 well before mine was at the factory. Besides that NVIDIA said that no driver downloads are possible for laptops. (I think it has to do with creating an overtemp/fan problem that could cause a melt down. I think that at the present time there just is no real fix from NVIDIA or any other laptop mfg.

Anyway – I appreciate all you guys pointing me in the right direction. Mission accomplished!!

-- Joe

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NY_Rocking_Chairs

502 posts in 2341 days


#9 posted 08-28-2008 12:58 PM

Running vista premium and sketchup never had a problem…

-- Rich, WNY, www.nyrockingchairs.com

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Brad_Nailor

2532 posts in 2701 days


#10 posted 08-28-2008 01:30 PM

I think it’s a graphics adapter/driver issue more than an XP/Vista issue. I know several designers that run SU on Vista and it runs like a champ, it seems most of the people that have problems are trying to run it on a non Nvidia based adapter, or an on board adaptor..one thats integrated into the mother board. With Vista you have to make sure you have the most up to date drivers, and the most up to date version of Direct X.Like DaveR, I recently built a new computer primarily for doing drafting/design and I opted for XP as well….just to be safe. I know it works on that without issues!

-- http://www.facebook.com/pages/DSO-Designs/297237806954248

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ajosephg

1860 posts in 2305 days


#11 posted 08-28-2008 02:50 PM

DaveR – Yep, exactly what you said (about opening a file to start Sketchup). I’ll follow up on unchecking the show tips boxx at startup.

Brad_Nailor – My computer has a NVIDIA adaptor, but it is probably integrated into the mother board since the computer is a laptop. I’m not inclined to take it apart to look. I am confident that all the drivers including DirectX are up to date.

Those who run it successfully on Vista – are you using desktops or laptops?

Afterwhile I am going to download it onto my desktop which also runs Vista Home Premium and see what happens. It is about 9 months newer than the laptop. Probably use the desk top more anyway since it has a bigger screen and I don’t have to mess around hooking up a w/l keyboard and mouse.

-- Joe

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ajosephg

1860 posts in 2305 days


#12 posted 08-28-2008 03:10 PM

Are you saying that even though the w/l mouse center button works well with other programs it might not with Sketchup? If that is the case and if the desktop works I may forget about the laptop idea as too much of a hassle.

The only valid reason to use the laptop in the first place was to be able to use it in the shop (but only when there is no saw dust in the ar.

-- Joe

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ajosephg

1860 posts in 2305 days


#13 posted 08-28-2008 03:55 PM

The w/l mouse works fine.

BTW – I unchecked the show tips box at start up. While the introduction screen does not open, Sketchup still crashes. Guess I’m just destined to open it with a file, which really isn’t a big deal.

To run video, keyboard and mouse over CAT5: Is there a ready made interface for same? If so what about kicking it up a notch and doing it with a w/l router?

-- Joe

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ajosephg

1860 posts in 2305 days


#14 posted 08-28-2008 04:44 PM

Maybe I misunderstood what you meant about the center mouse button. My w/l mouse has no center button, but it does have a center wheel that can be pushed down or tilted left or right. It also has left and right buttons on its nose.

I assume the orbit function works as intended. If I hold the wheel down the drawing can be orbited by moving the mouse. If I scroll the wheel the drawing zooms. It will zoom even when the orbit function is engaged. It doesn’t appear that the left and right tilt do anything.

10-4 on making a template. Right now I am just celebrating the high on getting the program up and running.

You don’t need to get me brands/models to remote the mouse, keyboard and video, now that this laptop is going to work. I was just curious – hadn’t heard of such a thing. But after thinking about it I have seen peripherals w/o a CPU in places like Doctor offices.

-- Joe

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ajosephg

1860 posts in 2305 days


#15 posted 08-28-2008 05:05 PM

Holdking shift while pressing wheel down changes the cursor to the white hand as you described.

I’ll let you know if need help with the template. May be a few days as I am behind on several other projects.

-- Joe

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