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Lee Valley Tool's

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Forum topic by Steve posted 12-15-2012 01:40 AM 678 views 0 times favorited 3 replies Add to Favorites Watch
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Steve

83 posts in 656 days


12-15-2012 01:40 AM

Drove 750 kms. this morning with one thing on my mind, opening the doors of Lee Valley Tool’s, and loading up on more tools etc. Well after I walked into the store in Edmonton I instantly became very dissapointed, instead of racks of power and hand tools there were a pile of catalogs and orderering papers, very little to actually be seen or compare. I know that Lee Valley sells great tools but not being to handle or check them out before purchase is a let down. This is the first time I have ever been in one of their stores. There were also a pile of people in there in lineups and I believe waiting for their number to be called for service, this could take a while.

Any way to make the long story short I left empty handed, from now on and as I have always done I will sit in the comfort of my own home and place my orders, and wait the 5 to 7 days it takes for things to arrive.


3 replies so far

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poopiekat

3634 posts in 2390 days


#1 posted 12-15-2012 02:38 AM

Man, I rarely even drive the 20 minutes across town to get to my local Lee Valley! Their retail model is different than, say, a Home Depot where there are floor models of everything to monkey with. You go to Lee Valley with specific items in mind to buy. The upscale tools like Veritas planes, etc are available for personal viewing, but you have to ask a salesperson to unlock a cabinet. It’s truly a better shopping experience, filling out the order form on the clipboard, and having respectful, efficient face-to-face service. LV is run more like a jewelry store than a cheezy discount tool bonanza-rama. I know I wouldn’t allow bronze planes or precision hand-forged chisels to be man-handled on a retail display. I believe the quality of their merchandise is why so much of it stays behind the counter.

-- Einstein: "The intuitive mind is a sacred gift, and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift." I'm Poopiekat!!

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Redoak49

342 posts in 645 days


#2 posted 12-15-2012 02:52 PM

I wish that I had a Lee Valley Store or Lie Nielsen any where near me so that I could handle the tools. They are so nice and so expensive that I would like to try them before I buy.

On second thought, I am glad they are not close as I would be spending too much money.

View Mark Shymanski's profile

Mark Shymanski

5113 posts in 2369 days


#3 posted 12-15-2012 03:24 PM

I was in the Lee Valley in Winnipeg on Thursday and the way they handle the lineups was very civilized. In the past they have offered to let me ‘test drive’ on an evening when they are not swamped with buyers. I’ve always thought they had superb customer service but I can see how with just a couple of weeks until Christmas the clerks could be getting a bit frazzled :-)

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

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