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Getting warranty work on Kobalt tools

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Forum topic by Purrmaster posted 11-26-2012 10:47 AM 8920 views 0 times favorited 28 replies Add to Favorites Watch
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Purrmaster

842 posts in 848 days


11-26-2012 10:47 AM

The fence broke on my Kobalt tools miter saw. Suffice to say the saw is basically useless now. I’ve had the saw about a year and if memory serves it has a 3 year warranty.

I went on the Kobalt tools web site and couldn’t find anything on who to contact or what to do to get it fixed under warranty.

Has anyone needed warranty work done on a Kobalt brand tool? What do you do to get a repair going?

Thanks.


28 replies so far

View David Craig's profile

David Craig

2135 posts in 1863 days


#1 posted 11-26-2012 10:57 AM

I believe Kobalt is the signature brand under Lowes. Might want to try contacting your local store.

-- There is little that is simple when it comes to making a simple box.

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scrubpine

14 posts in 1213 days


#2 posted 11-26-2012 01:21 PM

Kobalt customer service 1-800-445-6937 . Good luck.

-- Today is the first day of the rest of your life. Live it ti it's fullest.

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Purrmaster

842 posts in 848 days


#3 posted 11-26-2012 11:58 PM

Thank you. I hope I don’t have to ship the thing somewhere. Being rather heavy and large it would be hideously expensive.

View toolie's profile

toolie

1774 posts in 1383 days


#4 posted 11-27-2012 01:09 AM

if the same model is still sold today, and it has a 3 year guaranty, a new one could be purchased and the damaged one returned with the new receipt. let them worry about the defective product.

-- there's a solution to every problem.......you just have to be willing to find it.

View tbandikoot's profile

tbandikoot

17 posts in 1208 days


#5 posted 11-27-2012 03:52 AM

I agree with Scrubpine; call Lowes/Kobalt customer support @ 1-800-445-6937 . Alternatively, take the broken item to your local Lowes store. Talk to the Service manager or Store manager if needed. In many cases Lowes maintains a very generous, no questions ask, replacement program.

View BentheViking's profile

BentheViking

1756 posts in 1319 days


#6 posted 11-27-2012 04:28 AM

i considered getting that saw…hope it works out well for you

-- It's made of wood. Real sturdy.--Chubbs Peterson

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Purrmaster

842 posts in 848 days


#7 posted 11-27-2012 07:55 AM

It’s been a good saw, I’d recommend it over all. I was cutting some beech and the blade stuck in it, I think. I still don’t entirely understand what happened.

If I could swap it out at Lowe’s that would be ideal.

I’m pretty sure this is the result of most of the saw being made of aluminum. When I checked out miter saws it looked like they all had aluminum fences.

View Handtooler's profile

Handtooler

1136 posts in 887 days


#8 posted 11-27-2012 10:24 AM

Purrmaster, My daughter works at Lowe’s and their policy is to accept and replace broken Kobalt tool items if you have the original receipt showing date of sale and store purchased from; no questions asked . If you don’t have the receipt and purchased the tool by use of a credit card and provide that card to the returns counter they can look up date of purchase and amount paid. They’ll give you a new item of the same model number or allow you to upgrade paying the difference in price. If you desire to sellect a lessor item they’ll give you a store card for the amount of the original purchase.

-- Russell Pitner Hixson, TN 37343 bassboy40@msn.com

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Purrmaster

842 posts in 848 days


#9 posted 11-27-2012 07:09 PM

Great information. Thank you. I do have the receipt.

View MrRon's profile

MrRon

2993 posts in 1998 days


#10 posted 11-27-2012 10:25 PM

Miter saws are made from aluminum. Imagine how heavy they would be if made of steel.

View Purrmaster's profile

Purrmaster

842 posts in 848 days


#11 posted 11-28-2012 08:51 AM

Good point. Though I wouldn’t mind if the fences were made of steel. There’s always titanium or carbon nano tubes.

View BentheViking's profile

BentheViking

1756 posts in 1319 days


#12 posted 11-30-2012 12:54 PM

handtooler. Thanks for that info about the lowes return policy. i shop there a few times a week and that is just something good to know.

-- It's made of wood. Real sturdy.--Chubbs Peterson

View Knothead62's profile

Knothead62

2364 posts in 1716 days


#13 posted 12-01-2012 01:06 AM

What Handtooler said- I had to do a return and they tracked it down on FRED (frustrating ridiculous electronic device).

View spk527's profile

spk527

5 posts in 665 days


#14 posted 03-03-2013 09:34 PM

Hey purrmaster, how did you make out with the broken kobalt saw fence. I have same saw and problem…my fence has 2 stress cracks in the casting at the center radius, now fence isn’t straight. It’s 2 days past Lowes return for exchange policy, so it’s a warranty issue….which is 3 yrs.

View lab7654's profile

lab7654

254 posts in 1002 days


#15 posted 03-03-2013 09:46 PM

I’ve never returned any store-brand items under warranty, and I’ve only ever had to return one online-bought item. My experience with JET customer service was pleasant. They gave me a code to get paid postage on the machine in question, which was a 10 inch benchtop jointer/planer. Very smooth process, I sent it out on a monday and had a new one on my doorstep by friday afternoon. This isn’t very relevant to your situation, but I thought I would ease your mind about having to pay for shipping on warranty returns.

-- Tristin King -- When in doubt, sand it.

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