LumberJocks

Since A LOT of Tool choice convo's end up Cust. Serv. related, I have to add props to these Co.

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by steve6678 posted 11-17-2012 01:01 AM 398 views 0 times favorited 0 replies Add to Favorites Watch
View steve6678's profile

steve6678

438 posts in 711 days


11-17-2012 01:01 AM

First, I’ve had many topics end up sour because of customer service issues about “said” Company.

I have been turned from some Manufacturers just because of their reviews on cust. serv.

Well, I’ve had some very pleasant experiences and feel I should make it a point to give them their due!

(1) FastCap – GlueBots
I had a cracked cap on a NEW 16oz GlueBot when I returned home from store.
Instead of dealing with this certain Woodworking store whom I’ve had a bad relationship with due to THEIR Cust. Serv., I emailed FastCap…2 DAYS later, yup 2 days, Sat-Mon…I received a package of a NEW ENTIRE GlueBot…AND 2 BabyBots, AND 4 replacement caps and all tips and guides, AND a HAT!

(2) DeWalt Power Tool – Fixed Router Base for DW618 2 1/4 hp Router.
The clips that hold the adjustment ring onto the base snapped off because “I” turned it WAY TOO FAR…BUT they sent me a $75 Replacement base 4 Days later, no questions asked. I emailed them, sent pics of base, and my receipt from 2 months ago, and BAM!!! a new base.

(3) CleanStream/Gore Ind. – Shop Vac CleanStream Filter
I bent the shit out of my CleanStream $30 Filter, banging it to get dust off…I told them it didn’t fit tight on the Vac anymore due to tapping it to clean.
BAM!!!! New Filter $30, on the way!

I have faith in customer service, and not once did I call any of these Companies, just a simple email, with facts and scanned receipts.

-- Steve - Dust sucks!


0 replies so far

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase