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Forum topic by steve6678 posted 11-05-2012 11:06 PM 1443 views 0 times favorited 7 replies Add to Favorites Watch
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steve6678

438 posts in 1811 days


11-05-2012 11:06 PM

I bought the GlueBot 16oz. at my local woodworking store, Burns Tools.
I got home and noticed the cap was cracked.
It had another one (that goes to the edge glue tip) so I could use it.
I hate returning ANYthing to that store, the douchebags that work there are…well, douchebags.
So I emailed FastCap, explaining the stuation with the store and even sent a image of the cap (never really expecting too much).
20 mins. later I received a response. This was Saturday 11/3. (the dude emailed me back from his cell phone!)

“Steven,
I’m very sorry you received a defective product from us. We will send out a replace cap today via NDA so you’ll have it on Monday. Is there anything else we can send to you to try and make up for our failure?

Thanks,
Jon Lussier
General Manager
Mobile: 360.961.1000

  • this message was sent from my mobile device.”

I wrote back a Thank you reply, and said I was just happy to get the new cap, and it wasn’t that much a rush, but thanks.
Today Monday, 2 days later, a package arrived.
A new Fast cap hat.
A brand new entire 16oz. Gluebot…
2 BabyBots…
several replacement caps and tips.
I was surprised.
NOW, THAT’S GOOD CUSTOMER SERVICE…!!!
(I am wearing the hat as I take the pic, so…)


-- Steve - Dust sucks!


7 replies so far

View waho6o9's profile

waho6o9

7954 posts in 2328 days


#1 posted 11-05-2012 11:19 PM

That’s great news Steve.
I’m glad Glubot doesn’t take their
customers for granted.
Thanks for sharing.

View patcollins's profile

patcollins

1600 posts in 2616 days


#2 posted 11-05-2012 11:33 PM

I did that with my baby bot right after I purchased it, maybe I should contact them for a cap.

View steve6678's profile

steve6678

438 posts in 1811 days


#3 posted 11-05-2012 11:34 PM

ha, yup…It’s a cool cap.

-- Steve - Dust sucks!

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TaySC

218 posts in 84 days


#4 posted 09-07-2017 07:32 PM

Anyone else use this? Yes, I know it’s an old tgread, but I didn’t feel like starting a new thread over a glue bottle…..

I haven’t used a lot of glue lately and my glue was actually dried out in the side tube. I had the capmon, but am thinking something wasn’t exactly air tight. Probably my fault, but now I’m trying to get the bottle cleaned out so I can try it again since all I have ever heard are great reviews about this product.

What’s the best way to get dried glue out of a plastic bottle like this? I’m trying hot water, but is there something better that won’t destroy the plastic?

View Loren's profile

Loren

9281 posts in 3399 days


#5 posted 09-07-2017 07:58 PM

Gluebots are useful, but not a very durable
product. They develop cracks where you
squeeze the bottle. It’s a decent product,
just don’t expect it to last for years and years.

I don’t think there is a practical solvent to
get hardened PVA out of a plastic bottle.

View Redoak49's profile

Redoak49

2704 posts in 1740 days


#6 posted 09-07-2017 08:49 PM

I have a large and small gluebot for years and no problems.

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TaySC

218 posts in 84 days


#7 posted 09-07-2017 09:01 PM



Gluebots are useful, but not a very durable
product. They develop cracks where you
squeeze the bottle. It s a decent product,
just don t expect it to last for years and years.

I don t think there is a practical solvent to
get hardened PVA out of a plastic bottle.

- Loren

Fortunately, it wasn’t completely hardened and soaking in warm water seems to be working. Not sure what I did….. maybe mixed Gorilla Glue with my almost empty bottle of Tite Bond I? Not sure, but I’ll try again.

For large glue-ups, I imagine pouring straight out of the one gallon bottle is as easy as anything.

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