I bought the GlueBot 16oz. at my local woodworking store, Burns Tools.
I got home and noticed the cap was cracked.
It had another one (that goes to the edge glue tip) so I could use it.
I hate returning ANYthing to that store, the douchebags that work there are…well, douchebags.
So I emailed FastCap, explaining the stuation with the store and even sent a image of the cap (never really expecting too much).
20 mins. later I received a response. This was Saturday 11/3. (the dude emailed me back from his cell phone!)
I’m very sorry you received a defective product from us. We will send out a replace cap today via NDA so you’ll have it on Monday. Is there anything else we can send to you to try and make up for our failure?
- this message was sent from my mobile device.”
I wrote back a Thank you reply, and said I was just happy to get the new cap, and it wasn’t that much a rush, but thanks.
Today Monday, 2 days later, a package arrived.
A new Fast cap hat.
A brand new entire 16oz. Gluebot…
several replacement caps and tips.
I was surprised.
NOW, THAT’S GOOD CUSTOMER SERVICE…!!!
(I am wearing the hat as I take the pic, so…)
-- Steve - Dust sucks!