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Forum topic by steve6678 posted 11-05-2012 11:06 PM 694 views 0 times favorited 3 replies Add to Favorites Watch
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steve6678

438 posts in 783 days


11-05-2012 11:06 PM

I bought the GlueBot 16oz. at my local woodworking store, Burns Tools.
I got home and noticed the cap was cracked.
It had another one (that goes to the edge glue tip) so I could use it.
I hate returning ANYthing to that store, the douchebags that work there are…well, douchebags.
So I emailed FastCap, explaining the stuation with the store and even sent a image of the cap (never really expecting too much).
20 mins. later I received a response. This was Saturday 11/3. (the dude emailed me back from his cell phone!)

“Steven,
I’m very sorry you received a defective product from us. We will send out a replace cap today via NDA so you’ll have it on Monday. Is there anything else we can send to you to try and make up for our failure?

Thanks,
Jon Lussier
General Manager
Mobile: 360.961.1000

  • this message was sent from my mobile device.”

I wrote back a Thank you reply, and said I was just happy to get the new cap, and it wasn’t that much a rush, but thanks.
Today Monday, 2 days later, a package arrived.
A new Fast cap hat.
A brand new entire 16oz. Gluebot…
2 BabyBots…
several replacement caps and tips.
I was surprised.
NOW, THAT’S GOOD CUSTOMER SERVICE…!!!
(I am wearing the hat as I take the pic, so…)


-- Steve - Dust sucks!


3 replies so far

View waho6o9's profile

waho6o9

5200 posts in 1299 days


#1 posted 11-05-2012 11:19 PM

That’s great news Steve.
I’m glad Glubot doesn’t take their
customers for granted.
Thanks for sharing.

View patcollins's profile

patcollins

1003 posts in 1588 days


#2 posted 11-05-2012 11:33 PM

I did that with my baby bot right after I purchased it, maybe I should contact them for a cap.

View steve6678's profile

steve6678

438 posts in 783 days


#3 posted 11-05-2012 11:34 PM

ha, yup…It’s a cool cap.

-- Steve - Dust sucks!

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