• Advertise with us

« back to Hand Tools forum

Forum topic by OggieOglethorpe posted 10-31-2012 12:13 AM 2130 views 0 times favorited 34 replies Add to Favorites Watch
View OggieOglethorpe's profile


1004 posts in 1149 days

10-31-2012 12:13 AM

Topic tags/keywords: plane tip resource


34 replies so far

View David Craig's profile

David Craig

2136 posts in 2148 days

#1 posted 10-31-2012 12:18 AM

Moments like this is when you are glad you put in the extra change. The good customer service works as its own reward at times as well. I purchase a good deal of my products from Highland Woodworking. I bought a chisel set from them and, due to my lack of knowledge, burnt the temper out of a small chisel in the set. I inquired about cost of replacement and they just went ahead and sent me another one. Since then, they became one of my main go-tos, even when the cost is a little cheaper on Amazon.

Big kudos to Lee Valley for coming through for you.


-- There is little that is simple when it comes to making a simple box.

View nwbusa's profile


1017 posts in 1325 days

#2 posted 10-31-2012 12:34 AM

I never receive anything but the most cheerful service from Lee Valley. They are truly a company that values their customers and it shows in the way they do business. Thanks for sharing the story.

-- John, BC, Canada

View jap's profile


1243 posts in 1093 days

#3 posted 10-31-2012 01:59 AM

I agree with great service, except when you go to the store, the cashiers are slow.

-- Joel

View HorizontalMike's profile


6975 posts in 1953 days

#4 posted 10-31-2012 02:17 AM

Now that has convinced me that my NEXT plane (a shoulder plane) will be a Veritas. Thanks Barry.

-- HorizontalMike -- "Woodpeckers understand..."

View hObOmOnk's profile


1381 posts in 3167 days

#5 posted 10-31-2012 02:28 AM

Lee Valley will be in town (Covington, KY) for WIA this weekend.
Guess which vendor I’ll be buying from?


-- 温故知新

View Nicky's profile


672 posts in 3131 days

#6 posted 10-31-2012 04:10 AM

Thanks for sharing the story. The folks at Lee Valley do know how to care for customers.

-- Nicky

View MonteCristo's profile


2098 posts in 1227 days

#7 posted 10-31-2012 04:13 AM

In a day and age when CS is sometimes all but non-existant, LV does indeed stand out. I lost a brass screw on one of their compasses and they replaced that for free too.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

View Purrmaster's profile


898 posts in 1132 days

#8 posted 10-31-2012 07:53 AM

They did well by me with a crummy mortise gauge I bought (not Veritas). I’d call them a quality place to buy from.

That being said I have a somewhat irrational annoyance with Lee Valley because they are the only place to get Veritas planes and some other Veritas stuff. They’ve got a monopoly.

View Rick's profile


8286 posts in 2072 days

#9 posted 10-31-2012 08:04 AM


I’ve known Lee Valley since they operated from an Industrial Area in Ottawa. Mostly Mail Order.

In any event thank you for Posting a NICE! NICE! Very Positive Item!!


OH! Rob Lee is a Member here and I have him as a Buddy.

If you don’t mind I’m going to send him a Link to your Post. I’m sure He’ll be Very Pleased about it. Plus all the Great Comments prior to mine.

That way we get 2 NICE NICE’S!! ....LOL….

-- Can You Hear The Toilet Flushing?

View Richard's profile


400 posts in 1730 days

#10 posted 10-31-2012 08:19 AM

+1 for Lee Valley. I believe that Veritas is part of Lee Valley, hence the seeming monopoly. For the record I bought my very first Veritas tool recently, a MK II, from Woodcraft. There are a number of dealers for the Veritas products, but I think LV has the inside track.

I’ve got the latest LV catalog and have started marking it up for the Mrs so she will have a good Christmas shopping reference.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

View Rick's profile


8286 posts in 2072 days

#11 posted 10-31-2012 08:45 AM

Richard Beat Me!! ....LOL….

He’s exactly right Veritas is a Part of Lee Valley.

I just now Popped over to their web site and grabbed a few things.

Their New Catalogue is Available On Line. You can Browse it there, or Download it as a PDF File. a BIG ONE!! ...LOL..

This Link will/might take you to their First Page on the Site. Look down and you’ll see the Catalogue if you’d care to View it.





-- Can You Hear The Toilet Flushing?

View Howie's profile


2656 posts in 1962 days

#12 posted 10-31-2012 11:43 AM

I just ordered the standard router plane,fence, blade package and the striping blade. First I’ve ordered from them.
Glad to know they stand be their products.

-- Life is good.

View JohnChung's profile


345 posts in 1113 days

#13 posted 10-31-2012 02:55 PM

LV has been excellent. I requested a lateral adjuster as I damaged my own. Was given a replacement
even after I offered to pay for it. Kudos LV

View Kreegan's profile


1452 posts in 1186 days

#14 posted 10-31-2012 02:58 PM

That’s great to hear. I just ordered 317 bucks of stuff from them. I love the fact that they emphasize products made in North America. I’ll always patronize a store that does that.


View DrDirt's profile (online now)


3548 posts in 2781 days

#15 posted 10-31-2012 03:08 PM

Yep, I have NEVER had a bad experience with Lee Valley. nor Lie Nielsen.

You really do get what you pay for from these two companie.

-- “The kind of man who wants the government to adopt and enforce his ideas is always the kind of man whose ideas are idiotic.” ― H.L. Mencken, Minority Report

showing 1 through 15 of 34 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics