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Forum topic by OggieOglethorpe posted 10-31-2012 12:13 AM 2541 views 0 times favorited 34 replies Add to Favorites Watch
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1276 posts in 2111 days

10-31-2012 12:13 AM

Topic tags/keywords: plane tip resource


34 replies so far

View David Craig's profile

David Craig

2137 posts in 3109 days

#1 posted 10-31-2012 12:18 AM

Moments like this is when you are glad you put in the extra change. The good customer service works as its own reward at times as well. I purchase a good deal of my products from Highland Woodworking. I bought a chisel set from them and, due to my lack of knowledge, burnt the temper out of a small chisel in the set. I inquired about cost of replacement and they just went ahead and sent me another one. Since then, they became one of my main go-tos, even when the cost is a little cheaper on Amazon.

Big kudos to Lee Valley for coming through for you.


-- There is little that is simple when it comes to making a simple box.

View nwbusa's profile


1021 posts in 2287 days

#2 posted 10-31-2012 12:34 AM

I never receive anything but the most cheerful service from Lee Valley. They are truly a company that values their customers and it shows in the way they do business. Thanks for sharing the story.

-- John, BC, Canada

View jap's profile


1251 posts in 2055 days

#3 posted 10-31-2012 01:59 AM

I agree with great service, except when you go to the store, the cashiers are slow.

-- Joel

View HorizontalMike's profile


7757 posts in 2915 days

#4 posted 10-31-2012 02:17 AM

Now that has convinced me that my NEXT plane (a shoulder plane) will be a Veritas. Thanks Barry.

-- HorizontalMike -- "Woodpeckers understand..."

View hObOmOnk's profile


1381 posts in 4128 days

#5 posted 10-31-2012 02:28 AM

Lee Valley will be in town (Covington, KY) for WIA this weekend.
Guess which vendor I’ll be buying from?


-- 温故知新

View Nicky's profile


695 posts in 4093 days

#6 posted 10-31-2012 04:10 AM

Thanks for sharing the story. The folks at Lee Valley do know how to care for customers.

-- Nicky

View MonteCristo's profile


2099 posts in 2189 days

#7 posted 10-31-2012 04:13 AM

In a day and age when CS is sometimes all but non-existant, LV does indeed stand out. I lost a brass screw on one of their compasses and they replaced that for free too.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

View Purrmaster's profile


915 posts in 2094 days

#8 posted 10-31-2012 07:53 AM

They did well by me with a crummy mortise gauge I bought (not Veritas). I’d call them a quality place to buy from.

That being said I have a somewhat irrational annoyance with Lee Valley because they are the only place to get Veritas planes and some other Veritas stuff. They’ve got a monopoly.

View Rick's profile


9606 posts in 3033 days

#9 posted 10-31-2012 08:04 AM


I’ve known Lee Valley since they operated from an Industrial Area in Ottawa. Mostly Mail Order.

In any event thank you for Posting a NICE! NICE! Very Positive Item!!


OH! Rob Lee is a Member here and I have him as a Buddy.

If you don’t mind I’m going to send him a Link to your Post. I’m sure He’ll be Very Pleased about it. Plus all the Great Comments prior to mine.

That way we get 2 NICE NICE’S!! ....LOL….

-- LIFE is what happens when you're planning on doing Other Things!

View Richard's profile


400 posts in 2692 days

#10 posted 10-31-2012 08:19 AM

+1 for Lee Valley. I believe that Veritas is part of Lee Valley, hence the seeming monopoly. For the record I bought my very first Veritas tool recently, a MK II, from Woodcraft. There are a number of dealers for the Veritas products, but I think LV has the inside track.

I’ve got the latest LV catalog and have started marking it up for the Mrs so she will have a good Christmas shopping reference.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

View Rick's profile


9606 posts in 3033 days

#11 posted 10-31-2012 08:45 AM

Richard Beat Me!! ....LOL….

He’s exactly right Veritas is a Part of Lee Valley.

I just now Popped over to their web site and grabbed a few things.

Their New Catalogue is Available On Line. You can Browse it there, or Download it as a PDF File. a BIG ONE!! ...LOL..

This Link will/might take you to their First Page on the Site. Look down and you’ll see the Catalogue if you’d care to View it.





-- LIFE is what happens when you're planning on doing Other Things!

View Howie's profile


2656 posts in 2924 days

#12 posted 10-31-2012 11:43 AM

I just ordered the standard router plane,fence, blade package and the striping blade. First I’ve ordered from them.
Glad to know they stand be their products.

-- Life is good.

View JohnChung's profile


408 posts in 2075 days

#13 posted 10-31-2012 02:55 PM

LV has been excellent. I requested a lateral adjuster as I damaged my own. Was given a replacement
even after I offered to pay for it. Kudos LV

View Kreegan's profile


1452 posts in 2147 days

#14 posted 10-31-2012 02:58 PM

That’s great to hear. I just ordered 317 bucks of stuff from them. I love the fact that they emphasize products made in North America. I’ll always patronize a store that does that.


View DrDirt's profile


4424 posts in 3743 days

#15 posted 10-31-2012 03:08 PM

Yep, I have NEVER had a bad experience with Lee Valley. nor Lie Nielsen.

You really do get what you pay for from these two companie.

-- “The two most important days in your life are the day you are born and the day you find out why.” Mark Twain

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