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Forum topic by CessnaPilotBarry posted 630 days ago 1893 views 0 times favorited 34 replies Add to Favorites Watch
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CessnaPilotBarry

877 posts in 706 days


630 days ago

Topic tags/keywords: plane tip resource

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-- It's all good, if it's wood...


34 replies so far

View David Craig's profile

David Craig

2130 posts in 1705 days


#1 posted 630 days ago

Moments like this is when you are glad you put in the extra change. The good customer service works as its own reward at times as well. I purchase a good deal of my products from Highland Woodworking. I bought a chisel set from them and, due to my lack of knowledge, burnt the temper out of a small chisel in the set. I inquired about cost of replacement and they just went ahead and sent me another one. Since then, they became one of my main go-tos, even when the cost is a little cheaper on Amazon.

Big kudos to Lee Valley for coming through for you.

David

-- There is little that is simple when it comes to making a simple box.

View nwbusa's profile

nwbusa

1016 posts in 882 days


#2 posted 630 days ago

I never receive anything but the most cheerful service from Lee Valley. They are truly a company that values their customers and it shows in the way they do business. Thanks for sharing the story.

-- John, BC, Canada

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jap

1224 posts in 650 days


#3 posted 630 days ago

I agree with great service, except when you go to the store, the cashiers are slow.

-- Joel

View HorizontalMike's profile

HorizontalMike

6914 posts in 1510 days


#4 posted 630 days ago

Now that has convinced me that my NEXT plane (a shoulder plane) will be a Veritas. Thanks Barry.

-- HorizontalMike -- "Woodpeckers understand..."

View hObOmOnk's profile

hObOmOnk

1380 posts in 2724 days


#5 posted 630 days ago

Lee Valley will be in town (Covington, KY) for WIA this weekend.
Guess which vendor I’ll be buying from?

Blessings.

-- 温故知新

View Nicky's profile

Nicky

636 posts in 2688 days


#6 posted 630 days ago

Thanks for sharing the story. The folks at Lee Valley do know how to care for customers.

-- Nicky

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MonteCristo

2094 posts in 784 days


#7 posted 630 days ago

In a day and age when CS is sometimes all but non-existant, LV does indeed stand out. I lost a brass screw on one of their compasses and they replaced that for free too.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

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Purrmaster

774 posts in 689 days


#8 posted 630 days ago

They did well by me with a crummy mortise gauge I bought (not Veritas). I’d call them a quality place to buy from.

That being said I have a somewhat irrational annoyance with Lee Valley because they are the only place to get Veritas planes and some other Veritas stuff. They’ve got a monopoly.

View Rick's profile

Rick

6455 posts in 1629 days


#9 posted 630 days ago

Barry:

I’ve known Lee Valley since they operated from an Industrial Area in Ottawa. Mostly Mail Order.

In any event thank you for Posting a NICE! NICE! Very Positive Item!!

Rick

OH! Rob Lee is a Member here and I have him as a Buddy.

If you don’t mind I’m going to send him a Link to your Post. I’m sure He’ll be Very Pleased about it. Plus all the Great Comments prior to mine.

That way we get 2 NICE NICE’S!! ....LOL….

-- COMMON SENSE Is Like Deodorant. The People Who need It Most, Never Use It.

View Richard's profile

Richard

400 posts in 1287 days


#10 posted 630 days ago

+1 for Lee Valley. I believe that Veritas is part of Lee Valley, hence the seeming monopoly. For the record I bought my very first Veritas tool recently, a MK II, from Woodcraft. There are a number of dealers for the Veritas products, but I think LV has the inside track.

I’ve got the latest LV catalog and have started marking it up for the Mrs so she will have a good Christmas shopping reference.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

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Rick

6455 posts in 1629 days


#11 posted 630 days ago

Richard Beat Me!! ....LOL….

He’s exactly right Veritas is a Part of Lee Valley.

I just now Popped over to their web site and grabbed a few things.

Their New Catalogue is Available On Line. You can Browse it there, or Download it as a PDF File. a BIG ONE!! ...LOL..

This Link will/might take you to their First Page on the Site. Look down and you’ll see the Catalogue if you’d care to View it. http://www.leevalley.com/en/home.aspx

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-- COMMON SENSE Is Like Deodorant. The People Who need It Most, Never Use It.

View Howie's profile

Howie

2656 posts in 1519 days


#12 posted 630 days ago

I just ordered the standard router plane,fence, blade package and the striping blade. First I’ve ordered from them.
Glad to know they stand be their products.

-- Life is good.

View JohnChung's profile

JohnChung

220 posts in 670 days


#13 posted 630 days ago

LV has been excellent. I requested a lateral adjuster as I damaged my own. Was given a replacement
even after I offered to pay for it. Kudos LV

View Kreegan's profile

Kreegan

1452 posts in 743 days


#14 posted 630 days ago

That’s great to hear. I just ordered 317 bucks of stuff from them. I love the fact that they emphasize products made in North America. I’ll always patronize a store that does that.

Rich;)

View DrDirt's profile

DrDirt

2353 posts in 2338 days


#15 posted 630 days ago

Yep, I have NEVER had a bad experience with Lee Valley. nor Lie Nielsen.

You really do get what you pay for from these two companie.

-- "If we did all the things we are capable of doing, we would literally astonish ourselves." Edison

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