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Forum topic by OggieOglethorpe posted 10-31-2012 12:13 AM 2033 views 0 times favorited 34 replies Add to Favorites Watch
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OggieOglethorpe

946 posts in 956 days


10-31-2012 12:13 AM

Topic tags/keywords: plane tip resource

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34 replies so far

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David Craig

2135 posts in 1954 days


#1 posted 10-31-2012 12:18 AM

Moments like this is when you are glad you put in the extra change. The good customer service works as its own reward at times as well. I purchase a good deal of my products from Highland Woodworking. I bought a chisel set from them and, due to my lack of knowledge, burnt the temper out of a small chisel in the set. I inquired about cost of replacement and they just went ahead and sent me another one. Since then, they became one of my main go-tos, even when the cost is a little cheaper on Amazon.

Big kudos to Lee Valley for coming through for you.

David

-- There is little that is simple when it comes to making a simple box.

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nwbusa

1017 posts in 1132 days


#2 posted 10-31-2012 12:34 AM

I never receive anything but the most cheerful service from Lee Valley. They are truly a company that values their customers and it shows in the way they do business. Thanks for sharing the story.

-- John, BC, Canada

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jap

1243 posts in 900 days


#3 posted 10-31-2012 01:59 AM

I agree with great service, except when you go to the store, the cashiers are slow.

-- Joel

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HorizontalMike

6974 posts in 1760 days


#4 posted 10-31-2012 02:17 AM

Now that has convinced me that my NEXT plane (a shoulder plane) will be a Veritas. Thanks Barry.

-- HorizontalMike -- "Woodpeckers understand..."

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hObOmOnk

1381 posts in 2973 days


#5 posted 10-31-2012 02:28 AM

Lee Valley will be in town (Covington, KY) for WIA this weekend.
Guess which vendor I’ll be buying from?

Blessings.

-- 温故知新

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Nicky

636 posts in 2937 days


#6 posted 10-31-2012 04:10 AM

Thanks for sharing the story. The folks at Lee Valley do know how to care for customers.

-- Nicky

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MonteCristo

2098 posts in 1034 days


#7 posted 10-31-2012 04:13 AM

In a day and age when CS is sometimes all but non-existant, LV does indeed stand out. I lost a brass screw on one of their compasses and they replaced that for free too.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

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Purrmaster

854 posts in 939 days


#8 posted 10-31-2012 07:53 AM

They did well by me with a crummy mortise gauge I bought (not Veritas). I’d call them a quality place to buy from.

That being said I have a somewhat irrational annoyance with Lee Valley because they are the only place to get Veritas planes and some other Veritas stuff. They’ve got a monopoly.

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Rick

8112 posts in 1878 days


#9 posted 10-31-2012 08:04 AM

Barry:

I’ve known Lee Valley since they operated from an Industrial Area in Ottawa. Mostly Mail Order.

In any event thank you for Posting a NICE! NICE! Very Positive Item!!

Rick

OH! Rob Lee is a Member here and I have him as a Buddy.

If you don’t mind I’m going to send him a Link to your Post. I’m sure He’ll be Very Pleased about it. Plus all the Great Comments prior to mine.

That way we get 2 NICE NICE’S!! ....LOL….

-- Deodorant is like Common Sense. Those who need it the most, never use it.

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Richard

400 posts in 1537 days


#10 posted 10-31-2012 08:19 AM

+1 for Lee Valley. I believe that Veritas is part of Lee Valley, hence the seeming monopoly. For the record I bought my very first Veritas tool recently, a MK II, from Woodcraft. There are a number of dealers for the Veritas products, but I think LV has the inside track.

I’ve got the latest LV catalog and have started marking it up for the Mrs so she will have a good Christmas shopping reference.

-- "It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." - Mark Twain

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Rick

8112 posts in 1878 days


#11 posted 10-31-2012 08:45 AM

Richard Beat Me!! ....LOL….

He’s exactly right Veritas is a Part of Lee Valley.

I just now Popped over to their web site and grabbed a few things.

Their New Catalogue is Available On Line. You can Browse it there, or Download it as a PDF File. a BIG ONE!! ...LOL..

This Link will/might take you to their First Page on the Site. Look down and you’ll see the Catalogue if you’d care to View it. http://www.leevalley.com/en/home.aspx

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-- Deodorant is like Common Sense. Those who need it the most, never use it.

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Howie

2656 posts in 1769 days


#12 posted 10-31-2012 11:43 AM

I just ordered the standard router plane,fence, blade package and the striping blade. First I’ve ordered from them.
Glad to know they stand be their products.

-- Life is good.

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JohnChung

309 posts in 920 days


#13 posted 10-31-2012 02:55 PM

LV has been excellent. I requested a lateral adjuster as I damaged my own. Was given a replacement
even after I offered to pay for it. Kudos LV

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Kreegan

1452 posts in 992 days


#14 posted 10-31-2012 02:58 PM

That’s great to hear. I just ordered 317 bucks of stuff from them. I love the fact that they emphasize products made in North America. I’ll always patronize a store that does that.

Rich;)

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DrDirt

2916 posts in 2588 days


#15 posted 10-31-2012 03:08 PM

Yep, I have NEVER had a bad experience with Lee Valley. nor Lie Nielsen.

You really do get what you pay for from these two companie.

-- "Before I refuse to take your questions, I have an opening statement." Ronald Reagan

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