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Not much talk here about Laguna?

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Forum topic by steve6678 posted 640 days ago 911 views 0 times favorited 29 replies Add to Favorites Watch
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steve6678

438 posts in 664 days


640 days ago

UPDATE:
i like a lot of different companies and tools, machines. Just didn’t here much about Laguna, But I am not going to be purchasing anything, anytime soon, and it won’t be from them so, disregard this topic please, as I am un-watching, thanks

I don’t see much discussion about Laguna…
In my shop, I’d die twice over to furnish it with such a brand.
I feel Laguna is elite to many, although I cannot afford, I’ve seen demo’s that blew my brains out.
One of the best.

-- Steve - Dust sucks!


29 replies so far

View Manitario's profile

Manitario

2264 posts in 1487 days


#1 posted 640 days ago

My impression of Laguna, and I’ve heard it repeated here many times is that Laguna has the worst of all customer service. I’ve honestly never read anything even remotely positive about Laguna. Their machines look nice and seem to be well designed, to a point, but if the company won’t back that up with good CS I’ll never buy one.

-- Sometimes the creative process requires foul language. -- Charles Neil

View Oldtool's profile

Oldtool

1751 posts in 795 days


#2 posted 640 days ago

Do a search for Laguna, that’s where I found this:
http://lumberjocks.com/topics/38400

-- "I am a firm believer in the people. If given the truth, they can be depended upon to meet any national crisis. The point is to bring them the real facts." - Abraham Lincoln

View a1Jim's profile

a1Jim

112002 posts in 2181 days


#3 posted 640 days ago

I own a Laguna band saw and mortiser . I’m not impressed with the quality or design . If I had it to do again I would buy a grizzly Band saw and save the extra $1200 . The mortiser’s design makes some operations hard to do and the 1/4” mortising bit broke the 1st time I used it. I didn’t bother to call for a replacement ,I just didn’t want to go through the hassle again.

Oldtool
There has to be 10-20 negative reviews and comments about Laguna ,It’s interesting this was the only link you posted. If you read the whole post it seems the person with the amazing customer service story seems to be suspect by many folks.

-- http://artisticwoodstudio.com Custom furniture

View toolie's profile

toolie

1724 posts in 1233 days


#4 posted 640 days ago

+1 to the first and third posts above. if you gave me anything laguna, i’d sell it and buy rikon if it was a tool they excelled in.

-- there's a solution to every problem.......you just have to be willing to find it.

View dbhost's profile

dbhost

5378 posts in 1836 days


#5 posted 640 days ago

You couldn’t give me Laguna tools. At least Harbor Freight has good customer service…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

View steve6678's profile

steve6678

438 posts in 664 days


#6 posted 639 days ago

Really…umm, wow.
I have never owned, or dealt with a Laguna product.
I have only researched the site and found the machines to be attractive.
Haven heard some of your comments, I’d most likely reverse my thoughts…
with more evidence.
I don’t totally dissolve a product from a few, I need evidence.
Why are their machines bad, is it customer service only?
I will go to Laguna.com and ask why they suck so bad at customer service.
Need more

-- Steve - Dust sucks!

View NormG's profile

NormG

4002 posts in 1608 days


#7 posted 639 days ago

Seen them never used them. I know someone who has one and only uses it for re-sawing

-- Norman

View Loren's profile

Loren

7274 posts in 2252 days


#8 posted 639 days ago

Being only an hour from Laguna in Irvine, I wouldn’t have
any problem with buying from them, personally. I had
a Robland jointer/planer/mortiser combo for several
years and it was a satisfactory machine and a very good
value for what I paid for it used.

I am sure some of the Laguna designs are better than
others. The 3200mm Robland sliders they sell are a mainstay
of many working cabinet shops which require straight
panel edges to run through an edgebander but don’t want to
spring for a more premium-priced brand.

I have generally bought machinery used and when and
if it doesn’t meed my needs, I sell at little financial loss
and buy something else. Of course when you buy a
new machine, you can expect to lose a lot of dough if
you need to sell it… and that factor alone can contribute
a lot to buyer’s remorse.

-- http://lawoodworking.com

View steve6678's profile

steve6678

438 posts in 664 days


#9 posted 639 days ago

I personally don’t wan’t to own ANY machine where I have to get close and comfy with their customer service, that only means there is a problem.
If the customer service complaints are bad, then people had to call, and that means something is screwed up.
Bad

-- Steve - Dust sucks!

View steve6678's profile

steve6678

438 posts in 664 days


#10 posted 639 days ago

so…when I get tired of hearing results from this thread…how do I delete it?

-- Steve - Dust sucks!

View steve6678's profile

steve6678

438 posts in 664 days


#11 posted 639 days ago

I guess I don’t know or trust who makes quality and satisfaction any more.
I’ve heard so many different answers to so many questions about so many machines…

-- Steve - Dust sucks!

View rance's profile

rance

4125 posts in 1765 days


#12 posted 639 days ago

Blogs: http://lumberjocks.com/blogs/tag/laguna
Reviews: http://lumberjocks.com/reviews/brand/117

Deleting the thread won’t change people’s opinions. You asked a valid question and got valid answers. I’d say leave it up.

-- Backer boards, stop blocks, build oversized, and never buy a hand plane--

View steve6678's profile

steve6678

438 posts in 664 days


#13 posted 639 days ago

ha…not trying to change people or opinions, my email is blowing up, good hearing from peop’s. nice

-- Steve - Dust sucks!

View David Craig's profile

David Craig

2130 posts in 1713 days


#14 posted 639 days ago

Steve, you can always modify your site settings so you do not get notified every time a response is posted. When you create a forum topic or blog entry, there is a little green watch button or red button to remove watching the post in the upper right hand corner. This will allow you to receive emails or stop receiving them when you gain or lose interest in a topic.

One of the thought processes behind the site is that if one member has a question, more than likely others will have the same question. So the forums and blogs remain up, even after the initial poster has satisfied his or her curiosity. This way, other searchers can get a fairly rich amount of information when they have questions along the same line.

Thank you for your contribution to the knowledge pool :)

David

-- There is little that is simple when it comes to making a simple box.

View steve6678's profile

steve6678

438 posts in 664 days


#15 posted 639 days ago

oh. Okay. makes sense. good advise through-out, thank’s.

-- Steve - Dust sucks!

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