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Not much talk here about Laguna?

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Forum topic by steve6678 posted 10-30-2012 12:02 AM 949 views 0 times favorited 29 replies Add to Favorites Watch
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steve6678

438 posts in 750 days


10-30-2012 12:02 AM

UPDATE:
i like a lot of different companies and tools, machines. Just didn’t here much about Laguna, But I am not going to be purchasing anything, anytime soon, and it won’t be from them so, disregard this topic please, as I am un-watching, thanks

I don’t see much discussion about Laguna…
In my shop, I’d die twice over to furnish it with such a brand.
I feel Laguna is elite to many, although I cannot afford, I’ve seen demo’s that blew my brains out.
One of the best.

-- Steve - Dust sucks!


29 replies so far

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Manitario

2363 posts in 1573 days


#1 posted 10-30-2012 12:16 AM

My impression of Laguna, and I’ve heard it repeated here many times is that Laguna has the worst of all customer service. I’ve honestly never read anything even remotely positive about Laguna. Their machines look nice and seem to be well designed, to a point, but if the company won’t back that up with good CS I’ll never buy one.

-- Sometimes the creative process requires foul language. -- Charles Neil

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Oldtool

1850 posts in 881 days


#2 posted 10-30-2012 12:26 AM

Do a search for Laguna, that’s where I found this:
http://lumberjocks.com/topics/38400

-- "I am a firm believer in the people. If given the truth, they can be depended upon to meet any national crisis. The point is to bring them the real facts." - Abraham Lincoln

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a1Jim

112327 posts in 2267 days


#3 posted 10-30-2012 12:27 AM

I own a Laguna band saw and mortiser . I’m not impressed with the quality or design . If I had it to do again I would buy a grizzly Band saw and save the extra $1200 . The mortiser’s design makes some operations hard to do and the 1/4” mortising bit broke the 1st time I used it. I didn’t bother to call for a replacement ,I just didn’t want to go through the hassle again.

Oldtool
There has to be 10-20 negative reviews and comments about Laguna ,It’s interesting this was the only link you posted. If you read the whole post it seems the person with the amazing customer service story seems to be suspect by many folks.

-- http://artisticwoodstudio.com Custom furniture

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toolie

1769 posts in 1318 days


#4 posted 10-30-2012 12:27 AM

+1 to the first and third posts above. if you gave me anything laguna, i’d sell it and buy rikon if it was a tool they excelled in.

-- there's a solution to every problem.......you just have to be willing to find it.

View dbhost's profile

dbhost

5386 posts in 1922 days


#5 posted 10-30-2012 12:30 AM

You couldn’t give me Laguna tools. At least Harbor Freight has good customer service…

-- My workshop blog can be found at http://daves-workshop.blogspot.com

View steve6678's profile

steve6678

438 posts in 750 days


#6 posted 10-30-2012 12:46 AM

Really…umm, wow.
I have never owned, or dealt with a Laguna product.
I have only researched the site and found the machines to be attractive.
Haven heard some of your comments, I’d most likely reverse my thoughts…
with more evidence.
I don’t totally dissolve a product from a few, I need evidence.
Why are their machines bad, is it customer service only?
I will go to Laguna.com and ask why they suck so bad at customer service.
Need more

-- Steve - Dust sucks!

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NormG

4259 posts in 1694 days


#7 posted 10-30-2012 12:48 AM

Seen them never used them. I know someone who has one and only uses it for re-sawing

-- Norman

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Loren

7739 posts in 2338 days


#8 posted 10-30-2012 12:50 AM

Being only an hour from Laguna in Irvine, I wouldn’t have
any problem with buying from them, personally. I had
a Robland jointer/planer/mortiser combo for several
years and it was a satisfactory machine and a very good
value for what I paid for it used.

I am sure some of the Laguna designs are better than
others. The 3200mm Robland sliders they sell are a mainstay
of many working cabinet shops which require straight
panel edges to run through an edgebander but don’t want to
spring for a more premium-priced brand.

I have generally bought machinery used and when and
if it doesn’t meed my needs, I sell at little financial loss
and buy something else. Of course when you buy a
new machine, you can expect to lose a lot of dough if
you need to sell it… and that factor alone can contribute
a lot to buyer’s remorse.

-- http://lawoodworking.com

View steve6678's profile

steve6678

438 posts in 750 days


#9 posted 10-30-2012 12:52 AM

I personally don’t wan’t to own ANY machine where I have to get close and comfy with their customer service, that only means there is a problem.
If the customer service complaints are bad, then people had to call, and that means something is screwed up.
Bad

-- Steve - Dust sucks!

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steve6678

438 posts in 750 days


#10 posted 10-30-2012 12:53 AM

so…when I get tired of hearing results from this thread…how do I delete it?

-- Steve - Dust sucks!

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steve6678

438 posts in 750 days


#11 posted 10-30-2012 12:57 AM

I guess I don’t know or trust who makes quality and satisfaction any more.
I’ve heard so many different answers to so many questions about so many machines…

-- Steve - Dust sucks!

View rance's profile

rance

4142 posts in 1850 days


#12 posted 10-30-2012 12:59 AM

Blogs: http://lumberjocks.com/blogs/tag/laguna
Reviews: http://lumberjocks.com/reviews/brand/117

Deleting the thread won’t change people’s opinions. You asked a valid question and got valid answers. I’d say leave it up.

-- Backer boards, stop blocks, build oversized, and never buy a hand plane--

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steve6678

438 posts in 750 days


#13 posted 10-30-2012 01:01 AM

ha…not trying to change people or opinions, my email is blowing up, good hearing from peop’s. nice

-- Steve - Dust sucks!

View David Craig's profile

David Craig

2135 posts in 1799 days


#14 posted 10-30-2012 01:06 AM

Steve, you can always modify your site settings so you do not get notified every time a response is posted. When you create a forum topic or blog entry, there is a little green watch button or red button to remove watching the post in the upper right hand corner. This will allow you to receive emails or stop receiving them when you gain or lose interest in a topic.

One of the thought processes behind the site is that if one member has a question, more than likely others will have the same question. So the forums and blogs remain up, even after the initial poster has satisfied his or her curiosity. This way, other searchers can get a fairly rich amount of information when they have questions along the same line.

Thank you for your contribution to the knowledge pool :)

David

-- There is little that is simple when it comes to making a simple box.

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steve6678

438 posts in 750 days


#15 posted 10-30-2012 01:09 AM

oh. Okay. makes sense. good advise through-out, thank’s.

-- Steve - Dust sucks!

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