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Anyone else checked on the status of their Lifetime Ridgid Warranty?

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Forum topic by TopamaxSurvivor posted 09-24-2012 05:55 AM 3048 views 0 times favorited 52 replies Add to Favorites Watch
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TopamaxSurvivor

15089 posts in 2429 days


09-24-2012 05:55 AM

Topic tags/keywords: check status lifetime ridgid warranty

I just checked on mine and it says 3 years, nothing about lifetime ;-( I had a previous combo set that shows as 3 years also, but it has expired. I just accepted that as my being mistaken about the term when I bought it in 2007. I have emailed them through the site customer service. I will report back as things develop.

The instructions said to register on the website then mail the original receipt with the bar code from the box within 90 days. This was done 2 months after I bought it since it had a 90 day trial period.

I am wondering how many of these “lifetime” warranties are never recognized? Something smells fishy about this! ;-(

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence


52 replies so far

View nwbusa's profile

nwbusa

1017 posts in 1039 days


#1 posted 09-24-2012 06:00 AM

I’ve registered five or six tools and they all got the LSA, eventually. It took four or five months from when I sent in the paperwork for the “3 year” status to update to the lifetime service agreement on the website. I’d contact Ridgid if I were you, and see if they can sort you out. Good luck.

-- John, BC, Canada

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TopamaxSurvivor

15089 posts in 2429 days


#2 posted 09-24-2012 06:09 AM

Thanks for the encouraging words. 3 or 4 months sounds a bit questionable, but maybe they send the paper work to China or India for data processing?

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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Tomj

204 posts in 1134 days


#3 posted 09-24-2012 06:31 AM

I sent mine in about a week before the 90 days was up but it was still before so I hope it will still work out. Good luck with yours.

View Sheila Landry (scrollgirl)'s profile

Sheila Landry (scrollgirl)

7902 posts in 1673 days


#4 posted 09-24-2012 09:35 AM

We bought an oscillating spindle sander and a shop vac (both Rigid) the same day. If I remember correctly, one of them (the sander I think) had a lifetime warranty and the other had a three year warranty. I think it depends on what product you buy.

Sheila

-- Designer/Artist/Teacher. Owner of Sheila Landry Designs (http://www.sheilalandrydesigns.com) Scroll saw, wood working and painting patterns and surfaces. "Knowledge is Power"

View HorizontalMike's profile

HorizontalMike

6968 posts in 1667 days


#5 posted 09-24-2012 11:18 AM

I have waited as long as 7-months for a product to be permanently registered. Now a days they do not even e-mail, as they USED to do in the past, to tell you that you Lifetime Service Agreement has kicked in.

I would suggest doing a “print screen” and making a hard copy of you status, every time you add another Ridgid tool. Trusting someone else’s digital records only goes so far. Personally, in addition to the latter, I also scan and print the original receipt with the original cardboard barcode stapled on to it. That way I also have a digital record (date of scan) and a hard copy.

-- HorizontalMike -- "Woodpeckers understand..."

View Roger's profile

Roger

15362 posts in 1557 days


#6 posted 09-24-2012 01:00 PM

Yep Mike. What it boils down to, is this: Someone is not doing their job. They just pass it on to someone else. The workforce is not what it used to be for sure. The future is a very shaky thing

-- Roger from KY. Work/Play/Travel Safe. Kentuk55@bellsouth.net

View ToddJB's profile

ToddJB

3052 posts in 883 days


#7 posted 09-24-2012 01:09 PM

Call them up. I’ve had good luck twice with calling them after seeing that my products had not been bumped up to LSA. In both cases they did it while I was on the phone.

-- I came - I sawed - I over-built

View HorizontalMike's profile

HorizontalMike

6968 posts in 1667 days


#8 posted 09-24-2012 01:26 PM

I have not been as lucky with the phone call routine, though they did tell me how far back in time they were currently working (just now working on “xxx” month registrations). FWIW, still waiting on my plunge/fixed router combo to be converted to LSA. It has been 9-weeks and they say wait 10-12 weeks, so I won’t even call for a couple more weeks, even though online it indicates “90-day period expired” on my Ridgid log-in.

I just keep repeating the mantra,....”Patience grasshoppa’, patience…”

-- HorizontalMike -- "Woodpeckers understand..."

View Dick, & Barb Cain's profile

Dick, & Barb Cain

8693 posts in 3052 days


#9 posted 09-24-2012 01:54 PM

Quite a few years ago I bought a Black & Decker drill with a lifetime warrantee. The drive pinion on the armature wore

out, so I contacted B & D to have it taken care of, & they told me it was guaranteed against breakage, & not wear.

So I don’t believe in what those warrantees say. I told a lot of my friends about this, & told them about this. I think

they may have lost a few sales, but I don’t think B & D really cares.

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

View stefang's profile

stefang

13633 posts in 2087 days


#10 posted 09-24-2012 03:12 PM

It must be for the lifetime of the 3 year warranty or maybe just a lie.

-- Mike, an American living in Norway.

View toolie's profile

toolie

1774 posts in 1381 days


#11 posted 09-24-2012 04:58 PM

posted elsewhere, but i think it would be helpful here. here is ridgid’s handheld and stationary power tool warranty and LSA program documentation:

http://www.ridgid.com/tools/power-tool-warranty

my one occasion using the program was very successful and uneventful. if eligible tools are properly registered, and the process for repairs is followed, the ridgid forum has many threads about successful service.

-- there's a solution to every problem.......you just have to be willing to find it.

View TopamaxSurvivor's profile

TopamaxSurvivor

15089 posts in 2429 days


#12 posted 09-24-2012 05:11 PM

I’m sure there would be a lot less heart burn if it didn’t take them 4 to 6 months to complete the process. I am 99% sure my 2007 registration was supposed to be lifetime. I never needed it. Only one repair within the first year or 2. We should not have to spend months on end checking to see if companies do what they sell us! ;-(

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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TopamaxSurvivor

15089 posts in 2429 days


#13 posted 09-24-2012 05:39 PM

I just received a response: Due to the increased volume that has been sent in, the warranty processing department is behind. I assure you that once your receipt copy has been received by the processing department, your account will be updated. You will receive an LSA letter once the account has updated. If it has been more than 3 months since you mailed the items, you can contact the processing department at 1-866-539-1710 options 2-2-1.

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View nwbusa's profile

nwbusa

1017 posts in 1039 days


#14 posted 09-24-2012 05:46 PM

Sounds about right. I did in fact receive email confirmations each time my LSA was activated. 3 months might be a bit optimistic based on my experiences from earlier this year, but they’ll get it done eventually :)

-- John, BC, Canada

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TopamaxSurvivor

15089 posts in 2429 days


#15 posted 09-24-2012 06:05 PM

This is not specific to Ridgid, but customer service numbers in general. I seems to me if the volume is higher than normal every time, year after year, maybe they don’t give a rats @$$ about our time and are purposely under staffed?

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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