Rigid 18V Drill, free batteries...

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Forum topic by Prplhrtjarhead posted 09-22-2012 07:51 PM 4454 views 0 times favorited 9 replies Add to Favorites Watch
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80 posts in 953 days

09-22-2012 07:51 PM

Topic tags/keywords: question tip

I was in the local Home Depot this week buying some doors and while at the register checking out, saw a display for an 18v cordless drill. This was not that big of a deal; but the sign also said “Free Rigid replacement batteries for life!”

I’ve never owned anything Rigid. But I have several DeWalts and I know you are almost better off buying a new tool than buying a new battery, vs cost that is. How huge are free batteries?

What I am wondering is, does HD do this with all of their Rigid branded rechargeable tools or was I seeing a local guarantee? I was pretty stunned to see that, never have before.

-- "We'll preserve for our children this, the last best hope of man on earth, or we'll sentence them to take the last step into a thousand years of darkness." R. Reagan, "The Speech", 1964

9 replies so far

View Murdock's profile


107 posts in 1331 days

#1 posted 09-22-2012 07:54 PM

I was able to get the free battery deal a little over a year ago, have no idea if that deal always runs or not. but be sure if you grab it that you register everything in the box by the deadline or you won’t get the free replacements.

Nice drill BTW I love it

-- "Anyone who has never made a mistake has never tried anything new." - Albert Einstein

View Grandpa's profile


3239 posts in 1522 days

#2 posted 09-22-2012 10:40 PM

I have an 18V Rigid Drill. It is supposed to have free batteries but I have never had to claim one on it. I think it is maybe 6 years old. Longer than a Dewalt would last. I had 2 of those. You are correct when you said it was cheaper to replace the drill. I have a friend that over worked his 12V Dewalt and it was growling at the end of his project. He was looking at a new drill. I told him you could have his model rebuilt or repaired. He checked and sue enough you could. $75 flat fee on it. Then the repair shop asked how old the drill was. About 5 years. He said the company designed their batteries to last 5 years. He said if you have $75 on the repair and then 2 batteries for $65 each wouldn’t it be cheaper to just get a new drill? I just had him to pick up one for me when he did that. I later got the Rigid and I have been very satisfied with it. They offer this warranty on most of their tools I think. I have a little plastic card with a bar code on it that says lifetime warranty. Get it done in ….90 days I think.

View TopamaxSurvivor's profile


15539 posts in 2523 days

#3 posted 09-24-2012 04:52 AM

They run it all the time now. Batteries are guaranteed for life if you do the registration within 90 days. My first lifetime warranty was for the tools, but the batteries were just for 3 years. the batteries lasted longer than the warranty. We’ll see if my new 18 volt last longer than the lifetime warranty ;-))

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View TopamaxSurvivor's profile


15539 posts in 2523 days

#4 posted 09-24-2012 05:06 AM

Hold on here!! I just checked the 18 volt Ridgid Drill and Driver I registered a couple of months ago. It says 3 years instead of lifetime. I sent an inquiry about it. I’ll let you know what happens. I thought my previous combo set was lifetime, but thought maybe the batteries were just 3 years. Now the whole set says 3 years. ;-( I don’t like the smell of this!

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View MrRon's profile


3159 posts in 2090 days

#5 posted 09-24-2012 04:32 PM

“If it sounds too good to be true, it probably is”.
I don’t own a Ridgid, but the free batteries for life sounds fishy to me.

What keeps someone from getting a replacement battery when they don’t need it?
Are the batteries new or rebuilt?
Do you have to return the old battery to get a replacement?

View toolie's profile


1833 posts in 1475 days

#6 posted 09-24-2012 04:50 PM

for any interested, here is ridgdi’s handheld and stationary tol warranty and their LDSA (lifetime servie agreemetn):

i would humbly suggest carefully reading the entire warranty. ridgid handheld and stationary power tools DO NOT carry a lifetime warranty. they carry a 3 year guarantuy and may, at the tool owners request, be regisrered for inclusion in ridgid’s Lifetime Service Agreement (free repairs, parts and labor, for life). i am always surprised at how much misinformation there is circulating about their LSA. it is a program THAT THE TOOL OWNER must register with. each tool eligible for registration with the program has instructions included with the tool. and there are instructions on the ridgid website. as someone who owns a lot of ridgid tools, and religiously checks his tools’ status on the ridgid website, i would STRONLY suggest that any LSA registrations be followed up on as it usually takes 6 months for the status to change from 3 years to LSA, and ridgid is not beyond losing paperwork.

-- there's a solution to every just have to be willing to find it.

View Kelby's profile


133 posts in 1258 days

#7 posted 09-24-2012 05:08 PM

The lifetime service agreement is the real deal. I bought a Ridgid 18V combo kit many years ago, and I have had the batteries replaced several times, as well as having the drill repaired a couple of times. I have used it quite a lot, and there’s no way a cordless tool from any manufacturer would have lasted as long as these tools have. I have since bought a few more of their tools with the same LSA.

Ridgid has always honored the LSA, no questions asked. However, there are a couple of things to be aware of.

First, you can’t just take the tools/batteries back to Home Depot when you have a problem. You have to take them to a Ridgid Service Center. For me, that’s a bit of a drive, or else I have to ship it. It’s still worthwhile, but there’s a cost/hassle factor involved.

Second, while I have had good luck with the Ridgid NiCad batteries, I have not had good luck with their Lithium Ion batteries. The Li are nice because they are much lighter, but they have a much shorter useful life and seem to require replacement more often. Ridgid is good about replacing them, but there is a hassle factor.

Third, the word “lifetime” may be technically accurate, but technology does move forward. At some point, you will want to upgrade to the newest technology (whatever it may be). Having a lifetime service agreement is overkill at that point. Although in my case, it means I have a cordless drill collection.

-- Kelby

View TopamaxSurvivor's profile


15539 posts in 2523 days

#8 posted 09-24-2012 05:25 PM

Kelby, All of us who heavily use cordless have a cordless tool collection with our dead battery collection ;-)

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View TopamaxSurvivor's profile


15539 posts in 2523 days

#9 posted 09-24-2012 05:38 PM

I just received a response: Due to the increased volume that has been sent in, the warranty processing department is behind. I assure you that once your receipt copy has been received by the processing department, your account will be updated. You will receive an LSA letter once the account has updated. If it has been more than 3 months since you mailed the items, you can contact the processing department at 1-866-539-1710 options 2-2-1.

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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