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Outstanding Customer Service By Jet!

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Forum topic by ND2ELK posted 09-04-2012 10:10 PM 1090 views 0 times favorited 10 replies Add to Favorites Watch
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ND2ELK

13495 posts in 2463 days


09-04-2012 10:10 PM

Topic tags/keywords: bandsaw

When I was setting up my shop a few years ago, I decided on purchasing a Jet: 12” Jointer/Planer, 17” Drill Press, 16-32 Drum Sander, 1 1/2HP Shaper, and a 14” Deluxe Pro Band Saw. I have had no problems with any of this equipment and was pleased with my purchase. When resawing some wood the other day, which I have done a lot of in the last two years, I noticed the bolt holding the tension lever had came loose. When I got to looking, I noticed that the hole in the upper arm frame had been drilled too big and only a few threads had been holding the bolt.

I called the Woodworkers Shop of Pekin, Illinois, where I bought the equipment, and he said he would call the Jet representative. In less than an hour the rep called me back. I told him what my problem was and in less than a week I recived a new band saw. The old one is being picked up tomorrow at no cost to me. You cannot go wrong with Jet!

Tom

-- Mc Bridge Cabinets, Iowa


10 replies so far

View nwbusa's profile

nwbusa

1017 posts in 975 days


#1 posted 09-04-2012 10:13 PM

That’s impressive customer service. Good job Jet.

-- John, BC, Canada

View pickpapa's profile

pickpapa

128 posts in 1349 days


#2 posted 09-04-2012 10:20 PM

I’ve always heard good things about their tools and now we can add the CORRECT customer service, which is hard to find these days.

-- Chuck.. aka Pickpapa`'`'`'`'`'` The Son is the radiance of God's glory and the exact representation of His being, sustaining all things by His powerful word. Heb. 1:3

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nwbusa

1017 posts in 975 days


#3 posted 09-04-2012 10:24 PM

Good point Chuck… it’s a sign of the times when “correct” customer service becomes “impressive”.

-- John, BC, Canada

View Lenny's profile

Lenny

1271 posts in 2216 days


#4 posted 09-04-2012 11:25 PM

I am happy for you to have received such great customer service Tom. It’s nice of you to post a positive experience and give Jet their due. Thanks.

-- On the eighth day God was back in His woodworking shop! Lenny, East Providence, RI

View Lee A. Jesberger's profile

Lee A. Jesberger

6664 posts in 2668 days


#5 posted 09-04-2012 11:26 PM

That’s great Tom.

Lee

-- by Lee A. Jesberger http://www.prowoodworkingtips.com http://www.ezee-feed.com

View bluekingfisher's profile

bluekingfisher

1057 posts in 1668 days


#6 posted 09-05-2012 06:54 AM

That’s why I’m a Jet fan too.

-- No one plans to fail, they just, just fail to plan

View justinwdemoss's profile

justinwdemoss

146 posts in 1584 days


#7 posted 09-05-2012 01:09 PM

Just bought a Jet 1642 lathe because of stories like yours. Nice to know that their are still companies out there that stand behind this product and do right by the customers.

-- Justin in Loveland, OH

View waho6o9's profile (online now)

waho6o9

5084 posts in 1266 days


#8 posted 09-05-2012 01:22 PM

Glad to hear the good news Tom!
That’s outstanding customer service.

View toolie's profile

toolie

1769 posts in 1317 days


#9 posted 09-05-2012 02:04 PM

glad to hear that, for your sake. i assume the tool was still under warranty? i, unfortunately, had a very different experience with jet. it surrounded an 18” band saw and i will NEVER again own a wmh tool group product. i find their tools to be long on promise, short on delivery (decidedly average in all regards) and expensive. when i got the BS, i was looking forward to becoming a jet fan. i thought i had finally joined the big leagues of stationary power tools. it’s performance, and their support, which was just so much less than average, soured me to the point where i sold the BS and replaced it with a used rikon 10-340 for less than i got from the jet.

jet and powermatic? never ever again for me.

-- there's a solution to every problem.......you just have to be willing to find it.

View Fishinbo's profile

Fishinbo

11301 posts in 865 days


#10 posted 09-05-2012 09:10 PM

I have always believed that quality goods and excellent customer service equate to a full consumer satisfaction. It is impressive when businesses handle their consumer’s needs in a manner which deliver an ardent response. Cheers to Jet and other names who do exactly like that!

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