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My first Laguna / Baldor let down

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Forum topic by jusfine posted 700 days ago 1217 views 0 times favorited 23 replies Add to Favorites Watch
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jusfine

2280 posts in 1523 days


700 days ago

Topic tags/keywords: laguna bandsaw baldor motor

I use Laguna’s 16HD bandsaw and their tilting head mortise machine, and have had no issues up until now with either of them. Since I have a full time job, they are both used sparingly.

While others have complained about Laguna customer service, I have not had any issue with them.

Unfortunately, I just had the Made in the USA motor (4.5HP Baldor) on the bandsaw burn out.
If it was a 3HP or a 5HP, I could easily replace it locally, but this is a special order.

I calculated / estimated the amount of actual run time over the last 4 years on the motor and even stretching it, I don’t believe I have run this bandsaw more than 5 hours continuously.

Rewind shop in Edmonton wanted $1200.00 to rewind motor, Laguna says new one is about $800 – $900 with shipping.

Of course, warranty is over, the motor looks like new, not a scratch on it, and now its a boat anchor…

Fortunately, I know the manager of the local Canadian Woodworker Store, he ordered one in for me with one of their shipments, and got the price down to $500.00 plus tax.

It still doesn’t make handing over the cash any easier when I consider it cost me more than $100.00 an hour to use my own saw. I sure expected more than that from it.

Just frustrated. Thanks for letting me vent…

-- Randy "You are judged as much by the questions you ask as the answers you give..."


23 replies so far

View ShaneA's profile

ShaneA

5249 posts in 1195 days


#1 posted 700 days ago

A 4.5hp bandsaw? Holy smokes! Hard to believe a motor on a machine like that could wear out so quickly. Sorry to hear that, good luck on replacement.

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jusfine

2280 posts in 1523 days


#2 posted 700 days ago

Thanks Shane, I would never have believed it either!

With a 16”+ vertical cut , it can slice though exotic lumber with ease and really is a pleasure to use.

-- Randy "You are judged as much by the questions you ask as the answers you give..."

View MrUnix's profile

MrUnix

457 posts in 796 days


#3 posted 700 days ago

Did the shop say it actually needed to be rewound? In all the motors I have rebuilt, I have found that very few need new windings. And those that do are usually due to something else like a bearing going bad and allowing too much play – allowing contact where there shouldn’t be any. Those typically are on well used/abused motors, not lightly used ones.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View Don W's profile

Don W

14614 posts in 1165 days


#4 posted 700 days ago

to bad. I wonder why it was so much to rewind it?

Its odd why some will go like yours did, and I’ve got that old walker turner, built about 1940ish, crap fraying all over the place and it still runs like a champ.

Its good you got it down to the $500 mark anyhow. I understand a company wanting to make money on parts, but you think in a case like this, they would give the consumer a break, if for no other reason than good PR.

-- Master hand plane hoarder. - http://timetestedtools.com

View crank49's profile

crank49

3337 posts in 1568 days


#5 posted 700 days ago

Don, based on what I have read, Laguna don’t need no stinkin PR.

Would a 5 hp motor not have been able to fit?
I would have paid more and bought a 5 hp from anybody else than Laguna.

-- Michael :-{| “If you tell a big enough lie and tell it frequently enough, it will be believed.” ― A H

View nwbusa's profile

nwbusa

1016 posts in 883 days


#6 posted 700 days ago

See, it’s stories like this that give me pause when considering a Laguna bandsaw purchase. I know Laguna doesn’t make the motor, but still… they don’t exactly have a stellar track record with product quality, either.

-- John, BC, Canada

View jusfine's profile

jusfine

2280 posts in 1523 days


#7 posted 700 days ago

Brad, this motor was never abused so I was shocked. I ripped planks of maple, walnut, a few exotics, and there was never an indication of ever bogging down when I cut. The shop only told me the motor had to be rewound. If it was made out of wood, I could have fixed it, but I am not a motor specialist by any means, so I took their word…

Don, I have had old motors with less care run for many years as well, it must have been a manufacturer defect or something. I thought Laguna might have given me a break, but unless I shipped the motor to them to check it out, they wouldn’t do anything for me. It did not seem feasible to pay all that shipping just in case they would discount it. I had been dealing with Wayne since about 1977, and purchased the majority of my tools through him at another retail location before it closed 4 years ago, and even though he is now at Canadian Woodworker, he helped me out.

Michael, the motor is a special order made by Baldor for Laguna, the mounting, the heavier longer shaft, and built to fit that bandsaw. It would have cost me $400 on top of the new 5 HP motor to modify it. I had checked into it.

John, this is a once in a lifetime thing I am thinking. I don’t expect it to happen again, and as I had already stated, I am more than happy with the performance of the bandsaw and there is no issue with product quality.
I would still recommend the saw, I have tried other saws in the same range and this one is superior.

I am not bashing them without reason, but I did think they would have done something for me as Don said.

-- Randy "You are judged as much by the questions you ask as the answers you give..."

View nwbusa's profile

nwbusa

1016 posts in 883 days


#8 posted 700 days ago

Randy, I hear you. It’s good to hear that Canadian Woodworker helped you out, as I will likely purchase my bandsaw from them when the time comes. Good luck with the saw.

-- John, BC, Canada

View Surfside's profile

Surfside

3036 posts in 771 days


#9 posted 700 days ago

Same here. Unbelievable! Stronger than the horse!

-- "someone has to be wounded for others to be saved, someone has to sacrifice for others to feel happiness, someone has to die so others could live"

View ChuckC's profile

ChuckC

679 posts in 1532 days


#10 posted 700 days ago

Tough break (no pun) on your BS! That’s a lot of money! I’ve had some issues with my PM BS and their customer service is excellent. I just called them with an issue and they sent me free parts and the BS is 2 years out of warranty. I can understand that tools can break but it’s how the manufacture handles it that keeps me coming back.

I have to believe that Laguna pays a lot less than $500 for that motor. If they weren’t up to giving you a new one they should have at least sold you one at cost.

View waho6o9's profile

waho6o9

4744 posts in 1174 days


#11 posted 700 days ago

Something doesn’t sound right. A motor burnt out with around 5 hours of continuous use?
I would have all the electrical components checked out to make sure it wouldn’t happen again.

Hopefully Topa and or other electrically smart LJers will offer their insights.

Sorry about the bad news Randy, that’s an expensive machine and Laguna should
be concerned and remedy the situation, if they cared at all.

View waho6o9's profile

waho6o9

4744 posts in 1174 days


#12 posted 700 days ago

http://www.lagunatools.com/contact

May be an email to corporate might help the situation.

View waho6o9's profile

waho6o9

4744 posts in 1174 days


#13 posted 700 days ago

View jusfine's profile

jusfine

2280 posts in 1523 days


#14 posted 699 days ago

Thanks, I had already spoken with Laguna regarding the motor, and was in his office when Wayne called them and got the motor for cost (I paid Cdn WWorker a bit more which helped cover the freight), so its all behind me now.

I didn’t really think of contacting Baldor, maybe they would give me a credit should it ever happen again… sure hope not!

-- Randy "You are judged as much by the questions you ask as the answers you give..."

View Handtooler's profile

Handtooler

1054 posts in 729 days


#15 posted 699 days ago

Is there an off chancr that you left the saw plugged in after its last use and a very close very big lightning syrike ocurred and the electrical system sufferedd a xevere jolt. I have had garagre door oprner motors fail from such events. and ya can’t unplug them. I do unplug every motor in my shop at the end of each days activities. Russell

-- Russell Pitner Hixson, TN 37343 bassboy40@msn.com

showing 1 through 15 of 23 replies

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