Are you really sure there’s a financial crisis going on?
Because I’d have thought, when times were tough, people would, if anything, try harder to sell you stuff.
I’m finding it almost impossible to buy anything, basically, because it’s nigh on impossible to even get a price for something.
The latest saga…
I thought I might like to buy a bandsaw.
Here in Portugal we don’t have a lot of choice, but I know I’ve seen DeWalt logos around, and, sure enough, DeWalt have a Portuguese website.
I write to 5 of their “authorised suppliers”, in Portuguese, this being Portugal, with the simple question…
”I want a band saw. Please can you tell what are the choices, and how much they cost?”
I’ve downloaded the catalogue, – I know there are 3 – I know what the specs are – I just want a price so I can spend the money I have. I would have thought this was a pretty easy question for an “authorised reseller” to answer.
I get one reply.
I guess the other 4 are just way too busy making bucketloads of money to care about the 1000 euros I want to spend. I have a shopping list – they don’t know this, and now, they never will.
The one reply I do get says “we only sell DeWalt”, well, OK, not a problem, and send me to the web site, www.toolcommerce.com where, he says, I can get my question answered.
I go there, but without a login I can see nothing.
I ask for a login – but get no response, so I write to them.
I get a response, asking for company name etc etc – it’s totally obvious to me that this is the wrong place, but I reply, saying I’m not a company, and that I just wanted a price for a bandsaw. I tell them I’m heading towards despair since all I wanted was to swap my money for one of their machines, but I can’t find out how much money to swap.
I get a response from them, apologising (good), which says ”...but unfortunately Tool Commerce is set up for distributors. We do have a website for individuals to receive pricing & purchase parts/accessories directly from our company. The website is www.dewaltservicenet.com.”
Why did the “authorised reseller” send me to a distributor site?
OK. Another webwite. I go there. I type in the number of the bandsaw I was interested in – no search results. This is a parts place, prices only in US dollars, with a shipping address that requires a US state and zip code. Again – the wrong place.
What is wrong with these people?
I’m 4 emails down now just trying to get a price – heaven only knows what their “service” might be like once they have my money.
This isn’t a unique case, just in terms of woodworking related enquiries I’ve had no response (on other items) from Amana, CMT, Freud, and Bosch (to whom I sent 5 emails and I still got nowhere).
People often complain that the “small shops” are going out of business in favour of internet purchases.
Is it any wonder?
I can click a “buy” button on a web site with no physical store and buy these things without any of this frustration.
Portugal is in deep deep deep financial trouble.
Is it any wonder?
I can click a “buy” button on a UK web site and have it delivered here to Portugal for less money.
I wonder why these companies spend all this money on web sites when they either can’t be bothered to answer a simple sales query for a price, or they man the response lines with people who can’t be bothered to read the question.
-- "Do not speak – unless it improves on silence." --- "Following the rules and protecting the regulations is binding oneself without rope."