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Forum topic by Brandon posted 08-13-2012 03:05 PM 713 views 0 times favorited 9 replies Add to Favorites Watch
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Brandon

197 posts in 1418 days


08-13-2012 03:05 PM

Topic tags/keywords: sander ridgid belt sander home depot service repair

I have the Ridgid Oscillating Edge Belt / Spindle Sander and in less than a year its starting to break. I read all the reviews that I could find and the machine looked and sounded as it was built pretty tough. Now dont get me wrong it has had its fair share of hard work, but…..the tabs on bushing snapped off. Now this is a metal piece and the breaks were clean with no jagged edges. I thought for sure it would have been the plastic or the vacuum port or something of less strength.

After the conversation with the service department I was recommend to look at the web site or call back to find a local service center. 40 miles away I find one, off I go to see if they can even repair it (I did call and the guy hasn’t worked on this before). Oh and no one knows if it is even covered by the warranty.

Has anybody had this experience with the tabs snapping off and what were the steps you took?

-- An investment in knowledge pays the best interest. Benjamin Franklin


9 replies so far

View Moron's profile

Moron

4724 posts in 2645 days


#1 posted 08-13-2012 03:12 PM

I thought Ridgid had a guarantee that was for life ?…….at least the reviews claim this ?

Sorry, cant help you but wish you the best of luck.

-- "Good artists borrow, great artists steal”…..Picasso

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Brandon

4145 posts in 1703 days


#2 posted 08-13-2012 03:22 PM

What I’ve done with Ridgid tools in the past, is just figure out the part number for the part that’s broken, call Ridgid and ask them to send you the new part, unless it’s something you can’t replace yourself. They ship out the parts pretty quickly.

-- "hold fast to that which is good"

View Jeff in Huntersville's profile

Jeff in Huntersville

402 posts in 1946 days


#3 posted 08-13-2012 03:24 PM

If you bought it new and sent in your paperwork it should be covered by the LSA. I’ve had mine since Christmas, used it heavily and haven’t any problems, knock on wood. I’ll have to be careful putting the belt on and off. Can you describe what you were doing when it broke?

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Brandon

197 posts in 1418 days


#4 posted 08-13-2012 03:39 PM

Unfortunately its something I just don’t have the tools for to fix it. Yes they would have sent out the parts but the service rep said to take it to a service center.

@Jeff I was completing a simple task of sanding some baltic birch ply for card holders (small pieces) and I heard a clunk hit the vacuum wall. Stopped everything and looked in the vacuum but no metal. Second time the vacuum was not attached and as I put the sander attachment on I felt the snap. Pulled it off and the tab was laying at the bottom.

-- An investment in knowledge pays the best interest. Benjamin Franklin

View Domer's profile

Domer

248 posts in 2118 days


#5 posted 08-13-2012 03:45 PM

I have had several Rigid batteries fail and I took them to the service center and they replaced them mo charge.

I would assume if you took the tool to the service center, they will fix it for you.

Domer

View Jeff in Huntersville's profile

Jeff in Huntersville

402 posts in 1946 days


#6 posted 08-13-2012 04:27 PM

Thanks, Brandon. I’ll have to look very closely at mine to see if there are any cracks. I know it doesn’t help you in your situation but it’s the first I’ve come across something like this. I have many Ridgid tools and haven’t had to service any of them yet. Still knocking on wood. Do you have the LSA? I’d get it fixed, it’s a great tool.

View Brandon 's profile

Brandon

197 posts in 1418 days


#7 posted 08-13-2012 09:26 PM

Update, drove the 1hr to Stockton only to find out I should have brought the whole machine not just the belt sander portion. On top of that it could any where from 2 weeks to 90 days for the repair!!!! Are you kidding me…..

-- An investment in knowledge pays the best interest. Benjamin Franklin

View Brandon 's profile

Brandon

197 posts in 1418 days


#8 posted 08-20-2012 03:15 PM

Hey guys heres an update on my sander problems. I got my part back not because it was done bu because I didn’t want to even deal with the service center. I called ridgid this morning and there sending out a new assembly! Customer service was more than great she was professional and clear on the item I needed. She then told me that you can take your parts into home deopt and they will then send it out to a service center to have it replaced or serviced. This is a new program that’s been out for at-least 3 months.

-- An investment in knowledge pays the best interest. Benjamin Franklin

View cutworm's profile

cutworm

1065 posts in 1545 days


#9 posted 08-21-2012 12:10 AM

I had a similar experience with a circle saw. The Ridgid repair center kept it for 6 weeks and didn’t touch it. Ridgid customer service didn’t seem to care about my bad experience. Finally someone suggested that I take it to HD. They sent it off and it came back fixed. I give credit to HD but not so much Ridgid. They should expect more from their “authorized” repair centers. I do make an extra effort to buy from HD. Wish they sold milk.

-- Steve - "Never Give Up"

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