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Forum topic by cutworm posted 07-10-2012 11:53 PM 921 views 0 times favorited 6 replies Add to Favorites Watch
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cutworm

1068 posts in 1548 days


07-10-2012 11:53 PM

Bought a reconditioned circular saw in May from Ridgid. R3202. The saw looks great but had problems out of the box. Gave the trigger a squeeze and the blade slipped. Tightened it a little more. Still slipped. Took the blade off and the inner flange was missing. I also noticed the bearing wasn’t pressed on the shaft far enough. Called Ridgid and they gave me the name of an authorized service center to take it to. No problem. Took it there and it will be 4 weeks to repair. Still no problem. I get a call that it’s ready in about 5 weeks so I go to pick it up. Get home and decide to go ahead and install the new CMT blade on it and can’t get the screw that secures the blade loose. I end up getting my longer 6mm allen out and a small cheater bar to loosen the screw. Take the blade off and no inner flange and the bearing problem not corrected. Load it back up and off to the service center again. Called Ridgid this morning to express my disappointment and they were pretty smug. Told me to go get it and take it to another service center. I have a lot of Ridgid products and am now questioning the comfort I felt with the LSA on these products. Still haven’t cut 1 inch of lumber with the saw and it’s July. Am I expecting too much? Am I being unfair in being unhappy with Ridgid? Maybe it’s me. I have been in manufacturing – maintenance my entire life and have always judged suppliers by their customer service over up front price. The wife is giving me a hard time for buying reconditioned tools. “I told you not to do that” Tools break. I’ts my opinion that what’s important is how the tool maker responds. Never been blown off like that before and feel like a scorned lover.

-- Steve - "Never Give Up"


6 replies so far

View chrisstef's profile

chrisstef

11489 posts in 1761 days


#1 posted 07-11-2012 12:05 AM

You should be upset, thats a bush league move on Rigid’s part. I would give it one more shot but this time take pictures to back up your claims.

-- "there aren’t many hand tools as awe-inspiring as the #8 jointer. I mean, it just reeks of cast iron heft and hubris" - Smitty

View ShaneA's profile

ShaneA

5453 posts in 1353 days


#2 posted 07-11-2012 12:08 AM

That stinks, I think it says more about the authorized service center than Ridgid. Reflects poorly on both. Good luck with resolution and the saw.

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cutworm

1068 posts in 1548 days


#3 posted 07-11-2012 12:37 AM

Thanks for the comments and the suggestion on the photos. I think they are just trying to wear me down. They are succeeding. I’m about ready to just go buy another saw. For some reason orange doesn’t appeal to me any more.

-- Steve - "Never Give Up"

View Brandon's profile

Brandon

4145 posts in 1706 days


#4 posted 07-11-2012 12:41 AM

They’ve been good to me when I needed a replacement part—-can you just request the part numbers and replace them yourself?

That said, I’ve had to replace several parts on my Ridgid bandsaw which is a POS—-tons of pot metal.

-- "hold fast to that which is good"

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cutworm

1068 posts in 1548 days


#5 posted 07-11-2012 12:53 AM

Brandon,
The bearing might be a problem to replace. Since it hasn’t been ran yet I thought it would be best to let them fix it. Live and learn. I have their bandsaw too. I don’t use it a lot but it seems ok except for vibration. I have reduced that a lot.

-- Steve - "Never Give Up"

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cutworm

1068 posts in 1548 days


#6 posted 07-11-2012 01:50 AM

I was kinda waiting on someone to call me stupid for buying reconditioned aka someone else’s troubles.

-- Steve - "Never Give Up"

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