Since there is so much interest in service...

Always good to hear that some really do care.
I had a similar experience when ordering a replacement switch for my dust coll. from Harbor Freight. I was actually surprised and well pleased.
Lowe’s is really big into service here in Tupelo. They’re kickin’ Depot’s butt big time.
Maybe the customer service side of retail is wakin’ up. It is about time.
Bill

-- bill@magraphics.us

I also agree that it’s entirely appropriate to tell others of a company that gives even little guys good service. That doesn’t make you a shill, far from it. As far as shills go, if the guys who run the forum don’t protect them they will be obvious all on their own. My sense so far is that LJs scores highly here. Good for them !

Speaking of great custom hardware companies, Horton Brasses is another. It’s been a family run business all along and especially if you build period cabinets as I try to do it’s a great outfit to deal with.

http://www.horton-brasses.com/

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

Thanks to all who are going to reply to this. I always like to know of a company in whom I can put my trust and I do favor the ones that get good replies from the guys here. It means a lot to me. larry

-- If we could hear the trees grow or the heart beat of every animal,the things that we pass off as 'ordinary' , then the roar of God’s creation would overwhelm us.

I was looking for blades for an old craftsman jointer and found that a company, cripedistributing (this is my first time posting a link, not sure if it will work) had them for 1/4 the cost listed on craftsmans site (part is no longer available). I’d never heard of this company but they were the only place that had the blades, so, give them a try.
I ordered 3 sets and half dozen other items. My fat fingers didn’t do so well on the keyboard and
I entered a few wrong p/n’s and didn’t pick it up till the next morning. Sent them off an email about
mistyping. They were exceptionally at fixing the mistake (the order had already been sent to the pick floor). Later I couldn’t log into my account to check the order. Sent off another email. Found I had mistyped my address, duh. both problems were corrected within half an hour of sending the emails. When the order was ready to ship, they actually called me to verify the order was what i wanted. took 4 days to receive and were very well packaged. I do plan on ordering from them again.
Oh yea, when the order came in, the craftsman’s parts were actually in craftsman packaging and labeling.

-- Mike

yeah yeah, big surprise from the guy with the Veritas plane as his picture; but Lee Valley crushes in the terms of customer service. when you call it not a person trying to get the info to you so you get off the phone, they take the time to explain, figure out what works best for both parties, etc. I really wish there was a local tool company that did the same, but for me, until i see otherwise, most of my fun money goes to Canada.

-- www.newageneanderthal.blogspot.com . @NANeanderthal on twitter

I forgot to add that Highland Woodworking operates on the same extreme quality customer service. Great company.
Bill

-- bill@magraphics.us

Thanks for sharing all of the good info.

-- W James Brokenbourgh Custom furniture maker http://artisticwoodstudio.com/

Yeah, some really care even about “small guy”. And that’s what it should be to all companies.
I’m lucky enough to experience that all the time I order in this site – sawblade.com.
They offer great customer service to everyone.
I like both Lowes and Home Depot.

Thanks for the links and info guys. It’s always taxing to find a good store online or not to take care of you and i’m always worried about getting stuck with something expensive that i mistakenly purchased not being sure if it’s the right part or item i need.
I’ll take Lowes over HD any day of the week ever since HD wouldn’t exchange an obviously defective shovel (3”-4” of the corner on square shovel broke off. yes the metal part broke not the handle) i had the shovel 2 months and the label on the handle was barely worn but since i didn’t have the receipt (didnt think i would need to keep it for a shovel) they would do nothing for me. I didnt want my money back, just the shovel replaced and it was their brand. manufactured for and distributed by HD right on the label. I find Lowes’ standards much higher all around. Stores are always much more organized and clean.
Sorry about the rant. i guess i’m still a little sore over it but for a $15 dollar shovel they lost a customer that spends quite a bit every month on home improvement and not just for my own house.

-- In the end, when your life flashes before your eyes, will you like what you see?