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Forum topic by trifern posted 07-08-2008 05:19 AM 992 views 0 times favorited 17 replies Add to Favorites Watch
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trifern

8132 posts in 2490 days


07-08-2008 05:19 AM

Topic tags/keywords: lathe turning

I was turning a bowl yesterday and noticed I had to keep moving my tool rest up in order to stay on center. I also was getting more vibration than usual. Upon closer inspection I notice the support arm for my tool rest was fractured. I went ahead and finished turning the bowl. Boy was that a challenge!

I called Grizzly’s customer service today and explained the problem. After providing them with the order number and serial number, they apologized and are shipping a new one out, free of charge. I should receive it in a couple of days.

Great customer service. I hope the replacement part will be as hassle free and will not have the same problem.

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-- My favorite piece is my last one, my best piece is my next one.


17 replies so far

View Grumpy's profile

Grumpy

19586 posts in 2573 days


#1 posted 07-08-2008 05:26 AM

One nasty break there Joe, I hope that does’nt slow you down too much.

-- Grumpy - "Always look on the bright side of life"- Monty Python

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trifern

8132 posts in 2490 days


#2 posted 07-08-2008 05:29 AM

I hope to be up an turning soon Grumpy. I am going shopping for a special hunk of timber tomorrow. I have a wedding present to turn for a niece. I have an idea in my head. I just hope I can find wood to match.

-- My favorite piece is my last one, my best piece is my next one.

View John Gray's profile

John Gray

2370 posts in 2608 days


#3 posted 07-08-2008 05:52 AM

Grizzly has always give me excellent service and they should for you.

-- Only the Shadow knows....................

View TedM's profile

TedM

2002 posts in 2455 days


#4 posted 07-08-2008 12:40 PM

Ouch! Hope you’re back up and running soon!

Looking foward to seeing the wedding gift!

-- I'm a wood magician... I can turn fine lumber into firewood before your very eyes! - Please visit http://www.woodworkersguide.com and sign up for my project updates!

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Chris

1867 posts in 2714 days


#5 posted 07-08-2008 03:28 PM

Well the tool rest may have failed but the bowl looks great! I’m glad to hear they stand behind their product…

-- "Everything that is great and inspiring is created by the individual who labors in freedom" -- Albert Einstein

View CharlieM1958's profile

CharlieM1958

15714 posts in 2941 days


#6 posted 07-08-2008 04:42 PM

I’m glad Grizzly is shipping a new part.

Based on the quality of your turnings, I was ready to pitch in and take up collection if that was necessary to get you up and running again. :-)

-- Charlie M. "Woodworking - patience = firewood"

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brunob

2275 posts in 2892 days


#7 posted 07-08-2008 09:09 PM

I’ve had two issues with Grizzly tools. Each one was resolved quickly and with no hassle.

-- Bruce from Central New York...now, if you'll pardon me, I have some sawdust to make.

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Napaman

5365 posts in 2800 days


#8 posted 07-08-2008 11:43 PM

what a bowl with a broken lathe!!!!! Charlie—-I would have donated…as I concur with your sentiment!

-- Matt--Proud LJ since 2007

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trifern

8132 posts in 2490 days


#9 posted 07-09-2008 02:49 AM

Thanks Guys! It’s not too late to take up a collection. I would really like a Stubby or Powermatic lathe. I would trade bowls for donations.

-- My favorite piece is my last one, my best piece is my next one.

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trifern

8132 posts in 2490 days


#10 posted 07-11-2008 05:51 AM

UPS delivered the new part today! So I’m back in business again. I’m still up for donations though if Charlie wants to organize it.

-- My favorite piece is my last one, my best piece is my next one.

View blackcherry's profile

blackcherry

3186 posts in 2545 days


#11 posted 07-11-2008 06:46 AM

It’s nice to see that you felt that something was up Trifern…keep that six cense up and never override it your a talented turner…be safe looking forword to see plenty of turns…Blkcherry

View Grumpy's profile

Grumpy

19586 posts in 2573 days


#12 posted 07-11-2008 10:00 AM

Safe turning Trifern

-- Grumpy - "Always look on the bright side of life"- Monty Python

View Sawdust2's profile

Sawdust2

1467 posts in 2810 days


#13 posted 07-11-2008 12:20 PM

We met the president of Grizzly two years ago at the IWF.
A very outgoing guy and he spoke English as well as I.
Customer satisfaction was one of the goals.

Lee

-- No piece is cut too short. It was meant for a smaller project.

View Callum Kendall's profile

Callum Kendall

1918 posts in 2426 days


#14 posted 07-11-2008 01:52 PM

Glad to hear your back turning again!

Callum

-- For wood working podcasts with a twist check out http://thetimberkid.com/

View Dick, & Barb Cain's profile

Dick, & Barb Cain

8693 posts in 3022 days


#15 posted 07-11-2008 01:57 PM

I hope you get the new gift completed on time.

-- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1

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