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| Forum topic by trifern | posted 1775 days ago | 771 views | 0 times favorited | 17 replies | ![]() |
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1775 days ago |
Topic tags/keywords: lathe turning I was turning a bowl yesterday and noticed I had to keep moving my tool rest up in order to stay on center. I also was getting more vibration than usual. Upon closer inspection I notice the support arm for my tool rest was fractured. I went ahead and finished turning the bowl. Boy was that a challenge! I called Grizzly’s customer service today and explained the problem. After providing them with the order number and serial number, they apologized and are shipping a new one out, free of charge. I should receive it in a couple of days. Great customer service. I hope the replacement part will be as hassle free and will not have the same problem. -- My favorite piece is my last one, my best piece is my next one. |
17 replies so far
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#1 posted 1775 days ago |
One nasty break there Joe, I hope that does’nt slow you down too much. -- Grumpy - "Always look on the bright side of life"- Monty Python |
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#2 posted 1775 days ago |
I hope to be up an turning soon Grumpy. I am going shopping for a special hunk of timber tomorrow. I have a wedding present to turn for a niece. I have an idea in my head. I just hope I can find wood to match. -- My favorite piece is my last one, my best piece is my next one. |
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#3 posted 1775 days ago |
Grizzly has always give me excellent service and they should for you. -- Only the Shadow knows.................... |
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#4 posted 1775 days ago |
Ouch! Hope you’re back up and running soon! Looking foward to seeing the wedding gift! -- I'm a wood magician... I can turn fine lumber into firewood before your very eyes! - Please visit http://www.woodworkersguide.com and sign up for my project updates! |
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#5 posted 1775 days ago |
Well the tool rest may have failed but the bowl looks great! I’m glad to hear they stand behind their product… -- "Everything that is great and inspiring is created by the individual who labors in freedom" -- Albert Einstein |
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#6 posted 1775 days ago |
I’m glad Grizzly is shipping a new part. Based on the quality of your turnings, I was ready to pitch in and take up collection if that was necessary to get you up and running again. :-) -- Charlie M. "Woodworking - patience = firewood" |
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#7 posted 1774 days ago |
I’ve had two issues with Grizzly tools. Each one was resolved quickly and with no hassle. -- Bruce from Central New York...now, if you'll pardon me, I have some sawdust to make. |
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#8 posted 1774 days ago |
what a bowl with a broken lathe!!!!! Charlie—-I would have donated…as I concur with your sentiment! -- Matt--Proud LJ since 2007 |
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#9 posted 1774 days ago |
Thanks Guys! It’s not too late to take up a collection. I would really like a Stubby or Powermatic lathe. I would trade bowls for donations. -- My favorite piece is my last one, my best piece is my next one. |
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#10 posted 1772 days ago |
UPS delivered the new part today! So I’m back in business again. I’m still up for donations though if Charlie wants to organize it. -- My favorite piece is my last one, my best piece is my next one. |
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#11 posted 1772 days ago |
It’s nice to see that you felt that something was up Trifern…keep that six cense up and never override it your a talented turner…be safe looking forword to see plenty of turns…Blkcherry |
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#12 posted 1772 days ago |
Safe turning Trifern -- Grumpy - "Always look on the bright side of life"- Monty Python |
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#13 posted 1772 days ago |
We met the president of Grizzly two years ago at the IWF. Lee -- No piece is cut too short. It was meant for a smaller project. |
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#14 posted 1772 days ago |
Glad to hear your back turning again! Callum -- For wood working podcasts with a twist check out http://thetimberkid.com/ |
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#15 posted 1772 days ago |
I hope you get the new gift completed on time. -- -** You are never to old to set another goal or to dream a new dream ****************** Dick, & Barb Cain, Hibbing, MN. http://www.woodcarvingillustrated.com/gallery/member.php?uid=3627&protype=1 |
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