Fun with Home Depot online ordering

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Forum topic by Tennessee posted 06-15-2012 12:32 PM 3096 views 0 times favorited 63 replies Add to Favorites Watch
View Tennessee's profile


2873 posts in 2538 days

06-15-2012 12:32 PM

Topic tags/keywords: humor

Check out this wild ride I had ordering online with Home Depot!
My town has no good outlet for decent bandsaw blades, save if I go to Chattanooga Woodcraft and shell out the big bucks. So I hopped online to find some decent, not great, 1/8” blades to do a little design work on some new bandsaw boxes to compliment my guitar business.
Hopped online at Found a Steel City 1/8” blade, 93 1/2”, for a pretty reasonable price. Looks good, decent reviews, ordered 4, put them on my HD card. Free shipping.
Three days later, I see a Priority UPS box on my stoop. Blades already! Great!

Open the box, only one blade, and a packing slip with a 1 written in the shipped column, and a 0 written in the backordered column. What?
Called the handy-dandy 1-800 number on the picklist, got a nice lady with an India accent. Explained to her the problem, she puts me on hold for a full two minutes…..........Comes back, says so sorry, the remaining blades will take one to two weeks to arrive, mistake orders get put to the back of the line? I say OK, I got one blade, I can hold on. Thanks all around, blah, blah.

Very next day, another Priority UPS box on my stoop. Open it up, three more blades, zero paperwork. I think WOW, what great service!

About 7 days later, I get an e-mail from Home Depot saying they cannot fill the order, and I should take the one blade and paperwork to my local HD for a full refund and they will take the one blade back. At this point, I could have taken the one blade back to HD with the paperwork, got my account credited, and walked away with three blades still in my bandsaw cabinet. But that would be outright theft. Not made that way. I say nonsense, I have the four blades, they charged me for four, we’re jake. Delete the e-mail.

7 days later, I get one of those “Rate your experience” e-mails with HD. OK, I will. The site is hard to use, divided up into “tabs”, one for product discussion, one for shipping and delivery, one I don’t even remember what it said. I put my comments on this silly experience in the Shipping tab, but when I preview the review, it will only let me see the Product tab. So I cut and paste the comments from the Shipping tab into the Product tab, and I e-mail it back.

Two days later, I get a “Your review was rejected” e-mail, with condesening instructions. Dear Paul, what you need to do is to post only product information into the product tab, and post your shipping experience into the shipping tab. We will not post shipping information into the product tabs, and you need to rewrite, blah, blah, blah, (I hit the delete key and decided I could reach more relevant people here)

This is a so called Six Sigma company? I mean, I like to roam my local HD cause no one is hardly ever in there, (our local Lowes is king here), and our HD seems to be one of those end-of-the-supply-chain stores that get the leftover specials. I caught a beautiful 12 gallon wet vac with a detachable blower close-out on sale for $49.00. With my Military Discount, I got it for $45. It’s a great Rigid, and just like the others I paid lots more for save it had one or two less attachments. One day I walked in with my wife and she noticed an eight piece router bit set, 1/4”, for $5.00! Bought one of those…On the other hand, they have so many Diablo sanding disc packs there is dust all over the packs.
And online? They seem dazed and confused…...
Just thought the whole thing was kind of good for a laugh!

-- Tsunami Guitars and Custom Woodworking, Cleveland, TN

63 replies so far

View crank49's profile


4032 posts in 2994 days

#1 posted 06-15-2012 01:04 PM

I couldn’t agree more about their dumbazz website.
I hate to go there to look for anything.
Usually go to Lowes or any other website to research anything.

View Brohymn62's profile


125 posts in 2279 days

#2 posted 06-15-2012 01:24 PM

I’ve never used HD online… but I’m always weary of big box online websites for that reason… thanks for the review!

-- Chris G. ; Los Angeles, CA

View Gene Howe's profile

Gene Howe

10525 posts in 3452 days

#3 posted 06-15-2012 01:45 PM

My experience is that their own store employees cannot effectively use HD’s web site.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View Bill White's profile

Bill White

4948 posts in 3984 days

#4 posted 06-15-2012 01:56 PM

Uhh, Paul??? I worry about fellas who call a vacuum “beautiful”. :)
You’re absolutely correct about some of the HD experiences. Lowe’s is kickin’ some major butt here in the Tupeol area. High explosives in HD wouldn’t hurt anything but spiders.
Bill (and I also have a Ridgid vac)


View CharlieM1958's profile


16275 posts in 4242 days

#5 posted 06-15-2012 01:57 PM

That’s funny.

It amazes me how some of the biggest companies seem to have the lousiest web sites. Lowes and Sears are just as bad, IMO.

-- Charlie M. "Woodworking - patience = firewood"

View Tennessee's profile


2873 posts in 2538 days

#6 posted 06-15-2012 02:12 PM

Awww, c’mon, Bill. Can’t you find beauty in a wonderful orange and black vacuum cleaner that looks a little bit like a squat R2D2? You almost feel sorry for it. I keep it right under the bench I work at most, always ready for action! Right next to the little refridgerator that keeps my beer and Powerade cold! (Mostly beer)

-- Tsunami Guitars and Custom Woodworking, Cleveland, TN

View a1Jim's profile


117115 posts in 3600 days

#7 posted 06-15-2012 02:32 PM

Dealing with big companies is a lot like dealing with the government.

-- wood crafting & woodworking classes

View tyskkvinna's profile


1310 posts in 3009 days

#8 posted 06-15-2012 02:35 PM

Around here HD is King and Lowe’s is a pain… funny how it flip-flops depending on the locality.

I tried ordering from their websites (HD and Lowes) and it’s always been obnoxious. Now, if I need something not in the store, I order from a direct supplier.. generally cheaper and more specialty.

-- Lis - Michigan - -

View MonteCristo's profile


2099 posts in 2212 days

#9 posted 06-15-2012 05:31 PM

I am not a big HD fan, especially online. I was recented down in Bellingham WA and stopped by after having seen some great stuff online that I knew was not available in Canada. They had almost none of it at their store. Bummer.

Years ago I discovered that if you are foolish enough to go to the checkout with something that does not have a barcode on it, you had best have agood book to read. You’ll be there a while !

But I will grant that HD usually has a lot of choice, better than their nearest rival here on Vancouver Island.

I have bought a lot of bandsaw blades from They don’t have small carbide blades but the bimetal ones are also very ggod.

-- Dwight - "Free legal advice available - contact Dewey, Cheetam & Howe""

View AKSteve's profile


475 posts in 2327 days

#10 posted 06-15-2012 05:38 PM

While I do like Lowe’s better, I still go to HD because they are cheaper. And I did get an awesome deal on a Rigid Planer. so I always go back there and wonder the isles for close outs. You just never know what you going to find. Lowe’s has a better selection of S4S wood but HD does have Maple, and as a matter of Fact I found some really good S4S Curly Maple in the bin and scarfed that up big time.

-- Steve - Wasilla, Alaska

View None999's profile


24 posts in 2209 days

#11 posted 06-15-2012 06:38 PM

Try dealing with HD online in Alaska. The vast majority of their online listings include the advisory, “This item cannot be shipped to the following state(s): AK,HI” and the PC 4216 dovetail jig I recently purchased was no exception. While Lowe’s has a comparatively friendly special order process, with HD, I had to go to a local customer service desk, so they could call a customer service desk in the Lower 48 who would ship the item to a distribution center in Washington state, who would then ship the item to my local store. They didn’t charge me anything for shipping but at the time of purchase, the store in the Lower 48 charged their sales tax, which was then credited back to me when the item was received here. All of this took almost three weeks, two phone calls to the Lower 48, the advice of an HD manager, and two trips to my local HD.

-- None

View AKSteve's profile


475 posts in 2327 days

#12 posted 06-15-2012 11:01 PM

PetersCreek, which HD do you go to ? I live pretty close to the one in Wasilla, but your right I don’t think i would ever order online with anyone up here, most of the time is more expensive than what your buying LOL. And SBS forget about it those people have next to nothing in there stores and too bad too, I would rather support local businesses.

-- Steve - Wasilla, Alaska

View lumberjoe's profile


2899 posts in 2272 days

#13 posted 06-15-2012 11:30 PM

Quick tip on home depots website – sucks – much better


View Mainiac Matt 's profile

Mainiac Matt

8085 posts in 2352 days

#14 posted 06-16-2012 02:36 AM

around these parts…. HD still has the upper hand.

Lowes is quite a bit more expensive.

I actually prefer NOT having dozens of employees around asking if they can help me.

Half the time, they don’t really know so much about the products, so I’d rather just figure it out on my own without a lot of people interupting me.

as far as lumber goes….

I go to HD when I need a couple 2Xs or deck screws, etc…

But on my last two construction projects, I faxed the HD contractor my material list to see if they would be competitive…... NOT EVEN CLOSE!!! I got much better pricing from the “real” lumber yards.

I will say this…. I’ve had VERY good luck with Baehr paints and exterior stains…. and Consumer’s Reports rates them very high.

-- It’s the knowledge in your head, skill in your hands and motivation to create in you heart that makes you a woodworker. - Mainiac Matt

View Lyndsey_HD's profile


5 posts in 2194 days

#15 posted 06-16-2012 04:24 PM

Hi Paul,

I apologize that you encountered several hurdles with your online experience. I would like to hear more about your experience and understand what went wrong. We are continuosly listening to our customers and making improvements to our site and service to better serve your needs. Would you mind emailing me your order details so I can review the issues with shipping and receipt? I look forward to hearing from you and I hope that you will consider giving us another shot! We truly appreciate your business and care about your experience.

Thank you,
Lyndsey Sims
Resolutions Manager,

showing 1 through 15 of 63 replies

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