|Forum topic by Tennessee||posted 06-15-2012 12:32 PM||2777 views||0 times favorited||63 replies|
06-15-2012 12:32 PM
Check out this wild ride I had ordering online with Home Depot!
Open the box, only one blade, and a packing slip with a 1 written in the shipped column, and a 0 written in the backordered column. What?
Very next day, another Priority UPS box on my stoop. Open it up, three more blades, zero paperwork. I think WOW, what great service!
About 7 days later, I get an e-mail from Home Depot saying they cannot fill the order, and I should take the one blade and paperwork to my local HD for a full refund and they will take the one blade back. At this point, I could have taken the one blade back to HD with the paperwork, got my account credited, and walked away with three blades still in my bandsaw cabinet. But that would be outright theft. Not made that way. I say nonsense, I have the four blades, they charged me for four, we’re jake. Delete the e-mail.
7 days later, I get one of those “Rate your experience” e-mails with HD. OK, I will. The site is hard to use, divided up into “tabs”, one for product discussion, one for shipping and delivery, one I don’t even remember what it said. I put my comments on this silly experience in the Shipping tab, but when I preview the review, it will only let me see the Product tab. So I cut and paste the comments from the Shipping tab into the Product tab, and I e-mail it back.
Two days later, I get a “Your review was rejected” e-mail, with condesening instructions. Dear Paul, what you need to do is to post only product information into the product tab, and post your shipping experience into the shipping tab. We will not post shipping information into the product tabs, and you need to rewrite, blah, blah, blah, (I hit the delete key and decided I could reach more relevant people here)
This is a so called Six Sigma company? I mean, I like to roam my local HD cause no one is hardly ever in there, (our local Lowes is king here), and our HD seems to be one of those end-of-the-supply-chain stores that get the leftover specials. I caught a beautiful 12 gallon wet vac with a detachable blower close-out on sale for $49.00. With my Military Discount, I got it for $45. It’s a great Rigid, and just like the others I paid lots more for save it had one or two less attachments. One day I walked in with my wife and she noticed an eight piece router bit set, 1/4”, for $5.00! Bought one of those…On the other hand, they have so many Diablo sanding disc packs there is dust all over the packs.
-- Paul, Tennessee, http://www.tsunamiguitars.com