LumberJocks

No Customer Service

  • Advertise with us

« back to Wood & Lumber forum

Forum topic by John posted 05-07-2012 08:28 PM 1665 views 0 times favorited 26 replies Add to Favorites Watch
View John 's profile

John

208 posts in 2146 days


05-07-2012 08:28 PM

Not really sure which forum this should have been but wanted this to be seen since alot of us order on the internet. I recently placed an order from CT Power Tools for a box of Delta 31-250 sandpaper and they were not Genuine as claimed. They didn’t even come in the Delta box that everyone else sends them in. I know they probably buy in bulk so I didn’t think that was an issue, until I opened the brown paper bag. The rolls looked to be hand cut with dull sissors and crooked. Only 1 of 4 rolls were useful. 2 of them were cut too short to reach the clips completely. I sent an email to the company and asked if they could send NEW strips and I would send these back to them but they were unapologetic and flat out refused to send good strips. They would only send new strips if I send them back to him and pay for shipping for the new strips back to me. So, by the time I would recieve what I originally ordered, I would have paid 3 times the shipping. He claimed that maybe I just didn’t know how to install them. I told them that i’ve had this sander for over 15 years and this has never been an issue be they were so rude and disrespectful. I guess you really know what you’re getting when you order on the internet.

John

-- John


26 replies so far

View Knothead62's profile

Knothead62

2364 posts in 1705 days


#1 posted 05-07-2012 08:47 PM

The curse of buying on the ‘Net. I try to avoid it if possible.

View Bertha's profile

Bertha

12951 posts in 1437 days


#2 posted 05-07-2012 08:47 PM

CT Power Tools.
I made a note of it.
Thanks, John, for the headsup:)

-- My dad and I built a 65 chev pick up.I killed trannys in that thing for some reason-Hog

View HillbillyShooter's profile

HillbillyShooter

4860 posts in 1036 days


#3 posted 05-07-2012 08:51 PM

If this is the same one that sells though Amazon (google it), you might want to put a review on Amazon where it will reach a wide and maybe different audience. Thanks for the heads up and will definitely stay away from CT Power Tools.

-- John C. -- "Firearms are second only to the Constitution in importance; they are the peoples' liberty's teeth." George Washington

View John 's profile

John

208 posts in 2146 days


#4 posted 05-07-2012 09:26 PM

Amazon was who I went through since in the past I’ve always had Great service through them, and yes I sent them a review as well.
Knothead…Unfortunatly, where I live (Bakersfield) there are Literally no places close that sells these products.

John

-- John

View a1Jim's profile

a1Jim

112814 posts in 2321 days


#5 posted 05-07-2012 09:39 PM

It’s not always the company, it could be just one loose canon in customer service. I always ask for their supervisor and a big percentage of the time the problem get’s cleared up. In the end this post will cost them far more the a little shipping in lost sales. If it were me I’d email them and send them a link to this post so maybe they can wise up.

-- http://artisticwoodstudio.com Custom furniture

View John 's profile

John

208 posts in 2146 days


#6 posted 05-07-2012 09:48 PM

Thanks Jim, that sounds like a good idea. Whomever it was that emailed me back was not willing to answer ANY of my questions in that regard, only that they would not reinburse or replace at their cost.

John

-- John

View Dusty56's profile

Dusty56

11684 posts in 2432 days


#7 posted 05-07-2012 11:10 PM

Doesn’t Amazon have a satisfaction Policy ?
That company selling crap while being a dealer under Amazon , is making Amazon look bad as well.
Didn’t that company have any customer reviews tied to it ?

-- I'm absolutely positive that I couldn't be more uncertain!

View Dusty56's profile

Dusty56

11684 posts in 2432 days


#8 posted 05-07-2012 11:16 PM

http://www.amazon.com/gp/aag/details/ref=aag_m_rt?ie=UTF8&asin=&isAmazonFulfilled=&isCBA=&isPopup=&marketplaceID=ATVPDKIKX0DER&seller=A1UAD3GC6ZP026#aag_returns

CT Power Tools Return Policy link. ^^^

Amazon Policy
A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart or 1-Click and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you’ll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt…read more
Returns and Refunds Policy

CT POWER TOOLS is confident that you’ll be satisfied with your purchase. We are committed to providing… Learn more
Further Information

Contact the seller
Contact Amazon Customer Service Shipping Rates Shipping Policies Tax Information
Privacy & Security
Gift Wrap and Gift Messaging
Frequently Asked Questions

CT Power Tools
CT Power Tools

Feedback Rating:
4.7 stars over the past 12 months
4.7 stars over the past 12 months (2,958 ratings)
Detailed Seller Information
CT Power Tools Storefront

-- I'm absolutely positive that I couldn't be more uncertain!

View John 's profile

John

208 posts in 2146 days


#9 posted 05-07-2012 11:56 PM

All return requests must be received in writing by CT POWER TOOLS within three (3) days from the date of receipt as posted on-line.
Unfortunatly, 3 days from receipt as posted online was before I even recieved them. No matter what their policy is, they has no excuse for their rude and disrespectful behavior. What costed me about 30.00 for garbage could have saved face for their company and they would have received many orders in the future.
I did post this on Amazon’s site in their ratings page.

John

-- John

View IndianJoe's profile

IndianJoe

425 posts in 994 days


#10 posted 05-08-2012 01:45 AM

ty for the heads up I will not order from them and I would post this on Amazon’s site in their ratings page for them to see !!!!

-- Nimkee** Joe

View Karson's profile

Karson

34912 posts in 3145 days


#11 posted 05-08-2012 01:54 AM

Here is a link to their company profile on another web page

http://www.manta.com/c/mry6t41/ct-power-tools

I noticed on that web page that they have a facebook presence. You might want to post something there also.

The page on that link says that they have only 2 employees and been in business for 1 year. So if one person said no, you might have better luck with the other person.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

View John 's profile

John

208 posts in 2146 days


#12 posted 05-08-2012 02:45 AM

Karson, I think the 2 employees are just a guy and his wife selling out of his garage. Not that that’s a bad thing, but there’s really no customer service dept. I already posted on Amazon and sent them an email explaining what happened.

John

-- John

View Tedster's profile

Tedster

2289 posts in 955 days


#13 posted 05-08-2012 03:01 AM

I buy a lot of stuff through Amazon, sold by various 3rd party vendors. The couple of times I had problems I contacted Amazon directly, and business got taken care of.

-- I support the 28th Amendment. http://www.wolf-pac.com/28th

View Tyrone D's profile

Tyrone D

314 posts in 1077 days


#14 posted 05-08-2012 03:05 AM

For the record: CT Power tools is now on my “Do Not Buy From These Assholes” list.

-- --Tyrone - BC, Canada "Nothing is ever perfect, we just run out of time."

View William's profile

William

9263 posts in 1586 days


#15 posted 05-09-2012 03:51 AM

And THIS is why I hate the “but you can buy it online” attitude of some stores these days.

I understand completely what you mean by not being able to find what you need in your town. In the town I live in we have many, compared to the size of the town, hardware stores and the like. Unless you’re a construction contractor though, they don’t have crap that you need most times.
Everytime I go looking for something I need besides pine nails and glue though, I usually wind up with some young guy barely out of high school telling me, “I’ll bet you can find it online”.

NO CRAP!
But I don’t like buying online.
I like to see, feel, touch, and know what I’m buying before placing my money down.

I also get tired of people telling me that a ten dollar item locally can be bought cheaper online for eight dollars if the shipping is five dollars. I regularly have arguments with local people over this concept. I don’t care if the five dollars is for shipping. If you pay it to get the item to you, then that item cost you that five more dollars. You cannot consider the shipping a seperate charge unless they are going to beam the item to you Star Trek style to you. I can’t seem to get this through people’s heads around here. That tem dollar item that cost them eight plus five on shipping online, actually cost them thirteen dollars. That is not a savings.

Another issue is the wait.
What part of I need it today, not two weeks when it ships out do these people not get when I explain to them why I don’t wish to order online?

.

I’m sorry for the rant.
Things I can only find online is something that has been sticking in my craw the last few months.
I remember a time when you could go down to the local hardware store. If they didn’t have a hardware type ite,, they’d have it on their truck there the next morning. It did not cost you any extra shipping charges and they sent it back free too if it wasn’t right.

-- http://wddsrfinewoodworks.blogspot.com/

showing 1 through 15 of 26 replies

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com

Latest Projects | Latest Blog Entries | Latest Forum Topics

GardenTenders.com :: gardening showcase