|Forum topic by toothpickmaker||posted 04-24-2012 12:07 AM||1201 views||0 times favorited||2 replies|
04-24-2012 12:07 AM
Just wanted to mention what a fantastic company Sawstop is. Back in October 2011 I finally got my cash saved up and purchase the 3 hp Industrial table saw, with 52” fence, mobile base and dust collection tube. Replacing my old 1940 something model 113.27520 Craftsman. Needless to say I was ever so happy with the saw.
Recently I received an email from a Ms. Patty Terrazzino at Sawstop. She inquires about how I liked the saw, so I proceeded with my response but mentioned myself as a ‘somewhat satisfied customer’.
I explained my answer telling her how I am totally impressed by the saw, however my beef was with the offers I had been seeing about the free dust system and free mobile base if you bought the Professional series model. The industrial is a step above that. She responded and explained that the Industrial version hasn’t those offers.
However she did send me a dado blade brake cartridge and a dado insert free of charge. A company that cares.
Upon receiving those items I re-emailed her and signed my email as a ‘very satisfied’ customer.
Just wanted to share that.