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Kobalt compressors AVOID AT ALL COSTS

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Forum topic by cabs4less posted 861 days ago 8941 views 0 times favorited 22 replies Add to Favorites Watch
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cabs4less

235 posts in 1389 days


861 days ago

I bought a 60 gallon Kobalt stationary compressor last year model #221565 Single stage belt driven. The motor just stopped working today i flipped the circuit breaker and it started up then blew black smoke so I called Kobalt because I have a warrenty ( extended) and they told me since Coleman has been building the compressors they no longer uphold warrenties from last year and after me explainig that I purchased the extenede warrenty he said I should get a lawyer and added good luck to that sentence. So I called Lowes who said the same thing that I was SOL. So I warning everyone to not buy Kobalt compressors I myself will not be buying anything from Lowes or Coleman Or Lowes from now on if I cant find what I need from anywhere else I will do with out.

-- As Best I Can


22 replies so far

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doughan

96 posts in 1217 days


#1 posted 861 days ago

lowes sucks

View nick85's profile

nick85

39 posts in 873 days


#2 posted 861 days ago

Was the customer service located in the US? Did you ask to be elevated to the next person above the one you spoke with? I would call back and keep asking for a higher up until someone resolves the issue, and take their names and titles.

I’m usually one to let things slide and chalk it up as a loss, but I buy cheap crap from pawn shops and Harbor Freight, not $500 compressors from Lowe’s with an extra $100 extended warranty…

(From Lowe’s website)

2-Year Tool Extended Protection Plan ($500-$999.99)

- If we can’t fix your power tool within 14 days of initial service, we’ll send you a one-time payment of $25
- We’ll cover necessary repairs due to normal wear-and-tear
- We’ll cover repairs due to power surge, from day one
- If your power tool requires a fourth repair for the same major failure within a 12-month period, we’ll replace it
- Lowe’s Power Tool plans start after the manufacturer’s parts-and-labor warranty ends
- Lowe’s Protection Plans can be transferred with the product
- No hassles, deductibles or hidden fees

-- "I suggest a new strategy, R2: let the Wookiee win."

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mcase

438 posts in 1755 days


#3 posted 861 days ago

Who sold you warranty? If it was Lowes you can make them honor it. I agree with Nick 85, definitely go up the ladder.

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syenefarmer

389 posts in 1707 days


#4 posted 861 days ago

I think you’re getting the royal run around but I’m not sure if Coleman is part of the problem here. From what you said, it sounds to me like Kobalt/Lowes changed suppliers with Coleman being the new kid on the block and your compressor was built by the old guy. New guy, old guy, it doesn’t make any difference, you purchased an extended warranty and someone has to honor it, period! If all else fails, get your States Attorney General involved.

View SnowyRiver's profile

SnowyRiver

51451 posts in 2107 days


#5 posted 861 days ago

Some years ago I purchased some audio recording equipment that was sold with a lifetime warrenty. When I had some trouble I went to the manufacturer and found out that the company had been bought out by another and the new company said they didnt buy out all the warranties. I was POed and so I sent a letter to my state attorney general. They jumped in and went after the new company saying it wasnt legal for them not to honor the past warranties. They basically told them (in a copy of the letter they sent me) that if they wouldnt honor the warranty, then they couldnt do business in Minnesota. Well, this company suddently called me and took care of everything…they said they misunderstood what I was asking…ha ha ha…what a bunch of BS. You might try letting your attorney general know…maybe a lawsuit is in order since they arent honoring your warranty.

-- Wayne - Plymouth MN

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BobM001

388 posts in 957 days


#6 posted 861 days ago

First of all a single stage compressor on a 60 gallon tank is WRONG!!! A tank that big needs a MINIMUM of a two stage. There is a “rule of thumb” for sizing compressors/tanks for their usage. It shouldn’t start more than SEVEN times/hour. If the motor is starting more than that the rotor in the motor doesn’t have ample time to cool. Tractor Supply has some very nice Ingersoll-Rand vertical tank mounted units with cast iron compressors and aftercoolers. When it comes to air compressors, you get what you pay for. Just like those “drive you out of the room” oiless models. A waste of dough.

-- OK, who's the wise guy that shrunk the plywood?

View willie's profile

willie

461 posts in 1081 days


#7 posted 861 days ago

I would definitely keep on Lowe’s butt about this. Try their corporate headquarters and rattle a few cages there, might help. I have never had any trouble returning anything at Lowe’s. I had $2000.00 in special order entry doors, that I had to pay for up front, that were the wrong size and style (their mistake). They completely refunded my money and fired the guy that screwed up to boot!

-- Every day above ground is a good day!!!

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Fuzzy

289 posts in 2615 days


#8 posted 861 days ago

Tank size and pump stages are not at all inter-related. If a single-stage pump fills a large enough tank to meet your needs, all is well … it will simply take more time to fill or recover the used air. I ran a single-stage Quincy pump on an 80 gallon tank for about 40+ years until I needed a little more volume of air and the Quincy couldn’t keep up.

-- - dabbling in sarcasm is foolish … if you’re not proficient at it, you end up looking stupid … ... ...

View GregD's profile

GregD

612 posts in 1762 days


#9 posted 861 days ago

Make them honor the warrenty. Take them to small claims court if you have to. Seems to me that the original and extended warrenties are contracts and they don’t get to change the terms after-the-fact.

-- Greg D.

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MrRon

2790 posts in 1870 days


#10 posted 861 days ago

They are definitely giving you the run-a-round. You have to go back to them and make noise. Sooner or later, they will honor the warranty if only to get rid of you. Don’t bother with a lawyer. I’ve had success returning things that were out of warranty. I just takes persistance. I once returned a battery charger that failed to turn off automatically. I t was 3 years old and Sears replaced it with a new one and 2 new batteries that were killed by the overcharge. The were reluctant at first, but I convinced them otherwise. Businesses play games. It’s a matter of knowing how to play their game.
I remember many years ago, a guy bought a car that turned out to be a lemon. The dealer wouldn’t take it back so the guy painted the car lemon and hung signs on it stating “this car is a lemon” and where he bought it. The dealer soon gave in; happy ending. I don’t think you will have to resort to this tactic, but keep it in mind.

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Jimbo4

1130 posts in 1389 days


#11 posted 860 days ago

cabs4less – I would recommend a Quincy Compressor, made right here in the good ol’ U.S. of A, in Quincy, Illinois. How do I know? I used to work for a local Albuquerque business, who is the distributor for Quincy here in the Southwest. Google Quincy Compressors. You will not be disappointed. They cost a bit more than those PRC junk things – but worth it!

-- BELT SANDER: Used for making rectangular gouges in wood.

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Jimbo4

1130 posts in 1389 days


#12 posted 860 days ago

changyous – ??????????????????

-- BELT SANDER: Used for making rectangular gouges in wood.

View BobM001's profile

BobM001

388 posts in 957 days


#13 posted 860 days ago

HUGE difference between a Quincy and anything that might be sold in Lowes or HD.

-- OK, who's the wise guy that shrunk the plywood?

View bruc101's profile

bruc101

564 posts in 2168 days


#14 posted 860 days ago

File a claim with the FTC..Federal Trade Commission. I think they have a Consumer Complaints Department and you can file online unless things have changed.
“No One” wants them on their butts.

-- Bruce http://plans.sawmillvalley.org http://www.sawmillgirls.com

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AGO

1 post in 858 days


#15 posted 858 days ago

Thanks Rosebudjim! I work at Quincy Compressor and we would be happy to assist in any questions you might have and/or direct you to your nearest Quincy Compressor distributor. Please contact (251) 937-5900 or info@quincycompressor.com.

Thanks!

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